Just thought I'd share something with the forum to see if anybody else has seen this before.
We were getting fairly frequent jamming calls to a 554e that has been out in the field since early 2016, and had a page count of just over 959K pages. Unfortunately it seems that the jam codes were not recorded by the technician so I don't have those available to me, but the jamming was occurring in the exit and reversal unit area when doing duplex copying. Numerous things were tried which seemed to fix the issue, at least temporarily, but the customer would ultimately call back with the same problem.
Since we seemed to be getting nowhere with it, I sent the technician out with a low count reversal unit and exit unit from a parts machine, to and swap out and see if we could get things back up and running. Ultimately it was the exit unit that fixed the problem, and that's where my question begins.
Upon inspecting the removed exit unit, I found that the idle rollers in the unit had deteriorated so badly that there was barely any roller left to some of them. Now, I've never seen anything like this, even on machines with well over 2.5M pages. Anybody have any thoughts? None of the other plastics in the area showed any signs of deterioration at all, no signs of a fire of any kind, it was strictly the idle rollers.
IMG_3039.jpg IMG_3040.jpg IMG_3041.jpg IMG_3043(1).jpg IMG_3044.jpg
We were getting fairly frequent jamming calls to a 554e that has been out in the field since early 2016, and had a page count of just over 959K pages. Unfortunately it seems that the jam codes were not recorded by the technician so I don't have those available to me, but the jamming was occurring in the exit and reversal unit area when doing duplex copying. Numerous things were tried which seemed to fix the issue, at least temporarily, but the customer would ultimately call back with the same problem.
Since we seemed to be getting nowhere with it, I sent the technician out with a low count reversal unit and exit unit from a parts machine, to and swap out and see if we could get things back up and running. Ultimately it was the exit unit that fixed the problem, and that's where my question begins.
Upon inspecting the removed exit unit, I found that the idle rollers in the unit had deteriorated so badly that there was barely any roller left to some of them. Now, I've never seen anything like this, even on machines with well over 2.5M pages. Anybody have any thoughts? None of the other plastics in the area showed any signs of deterioration at all, no signs of a fire of any kind, it was strictly the idle rollers.
IMG_3039.jpg IMG_3040.jpg IMG_3041.jpg IMG_3043(1).jpg IMG_3044.jpg
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