Konica c364e freeze when hard disk is connected

[asadk70]

C364e Konica freeze when h.d is connected when I disconnect hard disk is working fine print copy but can’t do scan because of hard disk I tried ssd board do physical format and logical format tested with 4 hard disk no luck

last option to swap mfp board

can anyone send me mfp reset tool
many many thanks

asadk70@gmail.com

[copier tech]

When you fit another HDD does the C364e prompt you to format it ?

Also check the HDD is set to installed in CE mode.

We can supply the reset tool if you want to try it.

www.printerfirmware.co.uk

[asadk70]

When you fit another HDD does the C364e prompt you to format it ?

Also check the HDD is set to installed in CE mode.

We can supply the reset tool if you want to try it.

www.printerfirmware.co.uk

Yes when I fit another hdd it’s asking for format but after formatting when machine boot up after few seconds it’s hang
in service mode hdd is installed

[Duplicator]

Have you tried running the diagnostic mode?