Konica c364e freeze when hard disk is connected

Collapse
X
 
  • Time
  • Show
Clear All
new posts
  • asadk70
    Junior Member
    • Sep 2023
    • 5

    #1

    Konica c364e freeze when hard disk is connected

    C364e Konica freeze when h.d is connected when I disconnect hard disk is working fine print copy but can’t do scan because of hard disk I tried ssd board do physical format and logical format tested with 4 hard disk no luck

    last option to swap mfp board

    can anyone send me mfp reset tool
    many many thanks

    asadk70@gmail.com
  • copier tech
    Field Supervisor

    5,000+ Posts
    • Jan 2014
    • 8067

    #2
    When you fit another HDD does the C364e prompt you to format it ?

    Also check the HDD is set to installed in CE mode.


    We can supply the reset tool if you want to try it.

    www.printerfirmware.co.uk


    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk

    Comment

    • asadk70
      Junior Member
      • Sep 2023
      • 5

      #3
      Originally posted by copier tech
      When you fit another HDD does the C364e prompt you to format it ?

      Also check the HDD is set to installed in CE mode.


      We can supply the reset tool if you want to try it.

      www.printerfirmware.co.uk

      Yes when I fit another hdd it’s asking for format but after formatting when machine boot up after few seconds it’s hang
      in service mode hdd is installed

      Comment

      • Duplicator
        IT Manager

        100+ Posts
        • May 2022
        • 225

        #4
        Have you tried running the diagnostic mode?
        Worked in IT for 12 years from Helpdesk up to System Administrator. Now working as the IT Manager at a copier company for the last 4 years.

        If I helped you out, please give me a thumbs up! It helps my reputation.

        Comment

        Working...