BH-C-284e, no Web Connection.

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  • Hansoon
    Field Supervisor

    Site Contributor
    2,500+ Posts
    • Sep 2007
    • 3374
    #1

    BH-C-284e, no Web Connection.

    BH-C-284e, no Web Connection.
    This machine was working perfectly and has only 23 k on the clock. Before it went to a customer, I installed the Latest&Greatest firmware to be sure.
    (to be sure of WHAT.......? sigh......).

    With this firmware A5C10Y0-F000-GDU-M1(00) problems started. I can ping the machine and print, but the Web Connection Interface cannot be called up. It shows an empty, white browser page. The same when I go back to older firmware like A5C10Y0-F000-GDS-M1 and A5C10Y0-F000-G20-M1. Ping and printing OK, but a white page instead of the Web Interface from Page connection. The proper sleep mode etc. settings are in place.

    Any help please?

    Hans
    “Sent from my Intel 80286 using MS-DOS 2.0”

    Tags: None
    • tsbservice
      Field tech

      Site Contributor
      5,000+ Posts
      • May 2007
      • 7973
      #2
      The Pale Moon Project homepage
      https://www.palemoon.org/
      Pale Moon is an Open Source, Mozilla-derived web browser available for Microsoft Windows and Linux, focusing on efficiency and ease of use.
      A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
      Blessed are they who can laugh at themselves, for they shall never cease to be amused.

        Comment

        • Synthohol
          Certified Konica Expert

          Site Contributor
          5,000+ Posts
          • Mar 2016
          • 5799
          #3
          id try a network initialization, ive seen that before.
          is the web browser enabled on the copier? can you pull up 127.0.0.1 on itiself the page still corrupt?
          We know a thing or two because we've seen a thing or two.
          The medication helps though...

            Comment

            • Ziggy
              Senior Tech

              Site Contributor
              VIP Subscriber
              500+ Posts
              • Feb 2018
              • 692
              #4
              I've seen where the copier/printer you install uses the same IP as the old one and clearing the cache on the computer allows the computer to connect to the new copier/printer

                Comment

                • Hansoon
                  Field Supervisor

                  Site Contributor
                  2,500+ Posts
                  • Sep 2007
                  • 3374
                  #5
                  “SOLVED”

                  Installed before:
                  A5C10Y0-F000-GDS-M1(00)
                  A5C10Y0-F000-G20-M1
                  A5C10Y0-F000-GDU-M1(00)
                  but problem stayed. Machine could print and scan but a white page instead of the Web Interface from Page connection.
                  At the same time, I noticed that the machine did not enter the sleep mode regardless of the settings.

                  Now I installed A5C10Y0-F000-GDT-M1(00) just for giggles, and before I made again an Initialization, same as I did before.
                  However, but now also with an unsetting of the hard drive and machine became normal again.
                  Web Interface came up, and all functions are there.

                  Doesn't make sense to me at all, but for the moment I'm happy. More or less.........

                  Hans
                  “Sent from my Intel 80286 using MS-DOS 2.0”

                    Comment

                    • mojorolla
                      The Wolf

                      2,500+ Posts
                      • Jan 2010
                      • 2584
                      #6
                      The firmware is setting the HDD to "not installed". I have seen this a few times before and if I cant get to the webpage, I always make sure the machine didn't kill its own HDD.



                      Failing to plan is planning to fail!!!

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