Fuser error on Bizhub 200

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  • skelband
    Technician

    Site Contributor
    50+ Posts
    • Jan 2019
    • 62

    #1

    Fuser error on Bizhub 200

    After doing some sterling work for years, I have a fault code on my Konica Minolta Bizhub 200. It's getting on a bit but I still have a lot of toner and drum supplies for it and the print quality is still great, so I would like to be able to fix it up if possible.

    The fault code is C3452: Fusing Warm-Up Failure (Sub). When I power up the machine, the fuser unit is indeed stone cold.

    Going through the service manual troubleshooting, I determined that both heater elements have conductivity. It's a little difficult to get to the power board (PU1) to check output voltage to the fuser, but I saw from the traces of the power board, the main mechanical control board (PWB-A) commands PU1 to activate 2 opto-isolated triacs to operate to switch AC power to the lamps, on PJ4 pins 1-5 and 1-6 for each lamp, which is accessible from the back. Checking with the meter, there's nothing happening on them. So I guess PWB-A is not commanding the lamps to come on.

    So the official process is to replace PU1 and then replace PWB-A if that doesn't help. I'd like to at least do some basic troubleshooting to determine which board is at fault before forking out my limited monies. My gut is not helping me here since the machine *is* starting up and making the right noises during start up so PU1 is powering up and PWB-A is doing some stuff like operating fans and the like, and the display activates and shows that it is starting in the usual manner. The print on PU1 says it generates a number of voltages (24V, 5.1V, 3.35V and 12V), and they say always start by checking voltages. However, it doesn't indicate any test points or where I might look for these voltages. It's a bit difficult to access when installed and connected up.

    Anyone have any ideas or other troubleshooting tips for this?
  • Synthohol
    Certified Konica Expert

    Site Contributor
    5,000+ Posts
    • Mar 2016
    • 5797

    #2
    check continuity on both sides of the thermal switch, it may just need to be popped out again.
    We know a thing or two because we've seen a thing or two.
    The medication helps though...

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    • skelband
      Technician

      Site Contributor
      50+ Posts
      • Jan 2019
      • 62

      #3
      Originally posted by Synthohol
      check continuity on both sides of the thermal switch, it may just need to be popped out again.
      https://shorturl.at/vGaxn
      Cool. I will give it a go!

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      • copyman
        Owner / Technician

        Site Contributor
        2,500+ Posts
        • Sep 2005
        • 4612

        #4
        Maybe I missed it, did you try trouble reset? Many times these machines throw false codes from power failures, surges, etc.

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        • skelband
          Technician

          Site Contributor
          50+ Posts
          • Jan 2019
          • 62

          #5
          Originally posted by copyman
          Did you try trouble reset? Many times these machines throw false codes from power failures, surges, etc.
          I'm not sure that this machine does that. This error is part of the power-up pre-heat of the fuser unit. It won't complete the power up sequence until it gets an adequate sensor reading. I might be able to enter service mode though if it is something I could deal with there. Actually, I didn't look at options I had in there. I will re-read the service manual.

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          • copyman
            Owner / Technician

            Site Contributor
            2,500+ Posts
            • Sep 2005
            • 4612

            #6
            Originally posted by skelband

            I'm not sure that this machine does that. This error is part of the power-up pre-heat of the fuser unit. It won't complete the power up sequence until it gets an adequate sensor reading. I might be able to enter service mode though if it is something I could deal with there. Actually, I didn't look at options I had in there. I will re-read the service manual.
            The trouble code can be reset this way:
            Procedure
            1. Turn OFF the main power switch.
            2. Turn main power switch ON while pressing the Utility/Counter key.
            3. Touch [Trouble Reset].
            4. Check to make sure that [OK] is displayed and it has been reset.
            5. After turning off the main power switch, turn it on again more than 10 seconds after and check if the machine starts correctly.

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            • skelband
              Technician

              Site Contributor
              50+ Posts
              • Jan 2019
              • 62

              #7
              Originally posted by copyman

              The trouble code can be reset this way:
              Procedure
              1. Turn OFF the main power switch.
              2. Turn main power switch ON while pressing the Utility/Counter key.
              3. Touch [Trouble Reset].
              4. Check to make sure that [OK] is displayed and it has been reset.
              5. After turning off the main power switch, turn it on again more than 10 seconds after and check if the machine starts correctly.
              Holy moly, that seems to have been it. The exact process for this machine is a little different. You have to access Trouble Reset through the initial setup menu. I did manage to find it in the service manual, for resetting fuser errors. Activated that and it now starts. Not printed anything yet, but I can smell the fuser getting warm.

              We do get brief power outages here so it does make sense.

              Many thanks copyman!

              Comment

              • copyman
                Owner / Technician

                Site Contributor
                2,500+ Posts
                • Sep 2005
                • 4612

                #8
                You are welcome. Good to hear it's working now!

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                • skelband
                  Technician

                  Site Contributor
                  50+ Posts
                  • Jan 2019
                  • 62

                  #9
                  Just a quick follow up. Everything is fine. No recurrence of the problem. Must have been a brief surge. Everything back to normal.

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                  • Larhal
                    Retired

                    Site Contributor
                    VIP Subscriber
                    500+ Posts
                    • May 2013
                    • 549

                    #10
                    Good Show. Congrats.
                    Larhal

                    Retired

                    If all else fails read the Service Manual!

                    If that fails, meet me at the pub and we will discuss it.

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