Good Morning,
I have a customer with a C4080 and when they run thick 12x18 paper, it is business card thick. They are running these card, like 24 up, the lead edge is right on and then toward the middle of the page you can see the magenta creeping out of the print. then toward the trail edge the cyan may creep out. We have tried fuser speed, changed the transfer belt timing wheel, and the lower metal roller, updated one. Customer ends up doing the job on the Xerox. We are trying to sell them on another KM but with this problem they are kind of hesitant. Also noticed another customer doing the same thing, but they are not that critical. Thanks in advance.
I have a customer with a C4080 and when they run thick 12x18 paper, it is business card thick. They are running these card, like 24 up, the lead edge is right on and then toward the middle of the page you can see the magenta creeping out of the print. then toward the trail edge the cyan may creep out. We have tried fuser speed, changed the transfer belt timing wheel, and the lower metal roller, updated one. Customer ends up doing the job on the Xerox. We are trying to sell them on another KM but with this problem they are kind of hesitant. Also noticed another customer doing the same thing, but they are not that critical. Thanks in advance.
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