What is everybody doing about TONER?!

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  • kingarthur
    Service Manager

    1,000+ Posts
    • Feb 2008
    • 1306
    #16
    Re: What is everybody doing about TONER?!

    we've been getting toners ok for the about the last 3-4 weeks, still waiting on equipment though
    Tip for the day; Treat every problem as your dog would.....If you cant eat it or f*ck it....then p*ss on it & walk away...

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      • femaster
        Service Manager

        1,000+ Posts
        • May 2011
        • 1473
        #17
        Re: What is everybody doing about TONER?!

        I spoke too soon. We finally got in 1 of the 55 machines we have on order. Too bad we got the main body and the finisher, but no base or relay unit. That's not very helpful.
        A Ricoh Service Tech for 7 year. A Konica Minolta Service Tech for 7 years. Now, KM service manager for 4 years.
        My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...

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          • tsbservice
            Field tech

            Site Contributor
            5,000+ Posts
            • May 2007
            • 7943
            #18
            Re: What is everybody doing about TONER?!

            Originally posted by femaster
            I spoke too soon. We finally got in 1 of the 55 machines we have on order. Too bad we got the main body and the finisher, but no base or relay unit. That's not very helpful.
            Ouch that's close to nothing. I feel sorry for you guys. Our inventory is also already exhausted with uncertain ETA for new devices.
            A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
            Blessed are they who can laugh at themselves, for they shall never cease to be amused.

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              • Oystercopy
                Senior Tech

                Site Contributor
                500+ Posts
                • Oct 2009
                • 618
                #19
                Re: What is everybody doing about TONER?!

                Agree with everything Copyman has said... sad situation.
                OC

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                  • wjurls
                    Trusted Tech

                    Site Contributor
                    250+ Posts
                    • Feb 2017
                    • 492
                    #20
                    Re: What is everybody doing about TONER?!

                    Originally posted by femaster
                    Thankfully no problem with TN-514K, we have plenty of that, It has been coming in fairly consistently for us. The TN-713K has been a bit more of a problem, but within the last 2-weeks we have gotten in a number of them as well, enough to keep us from running out for quite a while.

                    We are a regular dealer for KM, so that might be the difference. Are there any dealers out there that are having issues getting toner? Right now the only one that we are having an issue with is TN-812 for the Bizhub 808. Otherwise our other issues are with getting parts or other supplies, like just about anything for C659. Can't seen to get anything for that model, Belts, Fusers, Image units, etc. We've pretty much exhausted our extra inventory and everything is on back-order. Even attempted to escalate a couple of the items from the order, but got nothing even after that...
                    We have the opposite problem here. Plenty of TN-812 but no TN-912 for 958. If you can find 912, just swap the rear auger gear and front face. Put the new chip into the old faceplate and the rest of the cartridge is the same as TN-812.

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                      • femaster
                        Service Manager

                        1,000+ Posts
                        • May 2011
                        • 1473
                        #21
                        Re: What is everybody doing about TONER?!

                        Originally posted by wjurls
                        We have the opposite problem here. Plenty of TN-812 but no TN-912 for 958. If you can find 912, just swap the rear auger gear and front face. Put the new chip into the old faceplate and the rest of the cartridge is the same as TN-812.
                        Good to know. Actually, the day after I posted that our full order of TN-812 came in, so no more issues with that. We actually have a good amount of TN-912 left that was purchased before this shortage began, so thankfully good on that as well.
                        A Ricoh Service Tech for 7 year. A Konica Minolta Service Tech for 7 years. Now, KM service manager for 4 years.
                        My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...

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                          • Gina82
                            Technician

                            50+ Posts
                            • Oct 2017
                            • 98
                            #22
                            Re: What is everybody doing about TONER?!

                            Our dealership had not received much toner over the last 4-5 months, but got in a huge shipment today. So, maybe things are starting to pick up with toners. We still have a lot on backorder. We have not received in any 'i' series machines since before June. Not sure when those might show up. We did receive in a Bizhub 227 a couple months ago, but had also been back ordered a few months before that. Even though toner should start getting better now that the factory is running, I don't expect machines to show up any time soon after watching the November update on Konica's Dealer Forum.

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