C654e error C-3102

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  • Firmaware
    Technician
    • Aug 2020
    • 30

    C654e error C-3102

    Hi folks,
    I had a customer with a C654e that boot and make fast after reboot C-3102.
    The Copier 've 1800000 clicks.
    I ve changed the fuser unit but I have not solved the issue. I have ordered the Printer Control Board and a new Fuser Motor M30.
    Have anyone experience with this trouble?
    How would you do at customer site? First motor changing oder the bord? Oder would you test the ICP9?

    Gesendet von meinem SM-G980F mit Tapatalk
  • blackcat4866
    Master Of The Obvious

    Site Contributor
    10,000+ Posts
    • Jul 2007
    • 22662

    #2
    Re: C654e error C-3102

    I worked on a lot Minervas, and the cause has always been either 6 or more consecutive 30-03 accordion jams, missed by the enduser because they never look there. Eventually there is so much paper that the motor refuses to turn. On one occasion the bearings started to turn to iron oxide dust, contaminating rotation sensor S56.

    If I were to make a guess, I'd say that the fuser motor M30 had shorted out, taking the ICP on the PRCB. You can check the ICP (if you can find it: they are unbelievably tiny). It's just a fuse, open or closed.

    Were it me, I'd replace the M30 first. If you change the PRCB first, a shorting motor could blow the same ICP on your new board.
    =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

    Comment

    • Synthohol
      Certified Konica Expert

      Site Contributor
      5,000+ Posts
      • Mar 2016
      • 5389

      #3
      Re: C654e error C-3102

      did you replace it with a new fuser or a used one?
      there is a new style fuser A2X0R71055 or later, i think they are up to 88

      Error
      C3102 error code may occur during fusing roller rotation.

      Root Cause
      PS56 Heating Roller sensor not detecting the fuser roller rotation properly.

      a. Clearance between the rotation disk and E ring is minimized to improve the rotation stability.


      b. A fixing screw will be added to the PS56 holder to improve the positioning.




      Workaround/Fix
      Install new style fusing unit (p/n A2X0R71055).
      We know a thing or two because we've seen a thing or two.
      The medication helps though...

      Comment

      • femaster
        Service Manager

        1,000+ Posts
        • May 2011
        • 1388

        #4
        Re: C654e error C-3102

        Came across this error about a month ago on the same model. It had a count of just over 2-Mil on it if I remember correctly. It started out as a service call for frequent jams in the fuser at the customers site. We determined that the jamming was caused by a worn out roller in the fuser, so we replaced the fuser. Right after booting the copier back up, we got the C3102 code that refused to clear. The new fuser turned by hand fine so thought that maybe the new fuser was defective, bad sensor or something, and we swapped the old one back in to test. The code still would not clear. The problem was eventually resolved by replacing the fuser drive motor, M30. Not exactly sure what the issue was with the motor itself, seems like it just up and died. Never blew any of the fuses on the board or the board itself, thankfully.
        A Ricoh Service Tech for 7 year. A Konica Minolta Service Tech for 7 years. Now, KM service manager for 4 years.
        My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...

        Comment

        • Firmaware
          Technician
          • Aug 2020
          • 30

          #5
          Re: C654e error C-3102

          Originally posted by Synthohol
          did you replace it with a new fuser or a used one?
          there is a new style fuser A2X0R71055 or later, i think they are up to 88

          Error
          C3102 error code may occur during fusing roller rotation.

          Root Cause
          PS56 Heating Roller sensor not detecting the fuser roller rotation properly.

          a. Clearance between the rotation disk and E ring is minimized to improve the rotation stability.


          b. A fixing screw will be added to the PS56 holder to improve the positioning.




          Workaround/Fix
          Install new style fusing unit (p/n A2X0R71055).
          Thanks for your tip. The fuser unit it's new but I don t know is it's the already modified. I will look

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          Comment

          • Firmaware
            Technician
            • Aug 2020
            • 30

            #6
            Re: C654e error C-3102

            I have changed the Printer Control Board and the motor M30. Then I try play the Fw, like in Sm is written, aber the MFP won't .. 4 coloums and don't go on. With normal boot show the C- D291.
            I have made recovery and trouble reset without good results.
            I ve no more ideas.

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            Comment

            • tsbservice
              Field tech

              Site Contributor
              5,000+ Posts
              • May 2007
              • 7569

              #7
              Re: C654e error C-3102

              Originally posted by Firmaware
              I have changed the Printer Control Board and the motor M30. Then I try play the Fw, like in Sm is written, aber the MFP won't .. 4 coloums and don't go on. With normal boot show the C- D291.
              I have made recovery and trouble reset without good results.
              I ve no more ideas.

              Gesendet von meinem SM-G980F mit Tapatalk
              New or used Printer Control Board? Also check this BC's post about accidentally swapping CCD and DF connectors.
              A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
              Blessed are they who can laugh at themselves, for they shall never cease to be amused.

              Comment

              • Firmaware
                Technician
                • Aug 2020
                • 30

                #8
                Re: C654e error C-3102

                The PRCB war new. I will check zhe 2 Connecttors. Thanks

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                Comment

                • Synthohol
                  Certified Konica Expert

                  Site Contributor
                  5,000+ Posts
                  • Mar 2016
                  • 5389

                  #9
                  Re: C654e error C-3102

                  Error
                  CD291 at power ON

                  Root Cause
                  New style CCD (p/n A2X0R72111) was installed without updating firmware to G20-K9. Also make sure there is a good connection to the CCD.

                  Workaround/Fix
                  Update firmware to G20-K9 and check the CCD cable (p/n A2X0N14500) connection to the CCD
                  We know a thing or two because we've seen a thing or two.
                  The medication helps though...

                  Comment

                  • femaster
                    Service Manager

                    1,000+ Posts
                    • May 2011
                    • 1388

                    #10
                    Re: C654e error C-3102

                    K9 firmware is pretty old stuff. I'd hope that they would have the necessary things for the new style CCD in the newer firmware versions as well.

                    Update: And it would seem like they have. From the KM Resolutions area:

                    Model: bizhub C654e

                    Code: CD291

                    Error indicated a CCD parameter mismatch.
                    Detection timing The CCD unit is combined with wrong firmware.

                    Reinstall the MFP base firmware. Flash firmware to the latest base firmware (which is G20-M0) from the One Stop Product Support page.
                    Check and reseat cable for the CCD unit to the MFP.

                    If issue persist, replace the CCDB.
                    A Ricoh Service Tech for 7 year. A Konica Minolta Service Tech for 7 years. Now, KM service manager for 4 years.
                    My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...

                    Comment

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