c650 no print but good ping...

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  • Synaux
    Service Manager

    Site Contributor
    1,000+ Posts
    • Mar 2012
    • 1224
    #1

    c650 no print but good ping...

    I still have a few of these turds still pumping out mostly B/W forms, etc.

    This machine will not print from the network.
    I am able to ping it.
    Prior to this DHCP auto-enabled, made the old static IP and worked for about a month.

    I am pretty sure I still have the NIC reset and the latest firmware on preloaded CF cards somewheres so I will attempt that tomorrow.
    If not I might need to phone in a favor to one of you old farts!

    Any other suggestions though?
    Tags: attempt, ping, print, somewheres, tomorrow
    • Albonline
      Service Manager

      1,000+ Posts
      • Sep 2008
      • 1131
      #2
      Re: c650 no print but good ping...

      supplies? beyond life? does the job spool then delete?

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 22929
          #3
          Re: c650 no print but good ping...

          I had three of these die of HDD failure. I'd suspect that.

          One of those customers was using the FILE_SHARE as their electronic file cabinet and lost several years of documents. =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

            Comment

            • Synthohol
              Certified Konica Expert

              Site Contributor
              5,000+ Posts
              • Mar 2016
              • 5735
              #4
              Re: c650 no print but good ping...

              have you tried your laptop directly to it?
              We know a thing or two because we've seen a thing or two.
              The medication helps though...

                Comment

                • Synaux
                  Service Manager

                  Site Contributor
                  1,000+ Posts
                  • Mar 2012
                  • 1224
                  #5
                  Re: c650 no print but good ping...

                  Originally posted by blackcat4866
                  I had three of these die of HDD failure. I'd suspect that.

                  One of those customers was using the FILE_SHARE as their electronic file cabinet and lost several years of documents. =^..^=
                  Sorry for the late response, been working an unrelated job--plenty of hours--near worthless wages...

                  Holey crap I completely forgot about the HDD!
                  The DHCP auto-enabling threw me off.
                  In short, this makes total sense

                  Originally posted by Albonline
                  supplies? beyond life? does the job spool then delete?
                  I will check

                  Originally posted by Synthohol
                  have you tried your laptop directly to it?
                  That is on my list but I need to make another crossover cable and find my laptop


                  --
                  FYI, the NIC reset FW didnt work....
                  --
                  Not sure if Im going to make a visit today, but I will report back soon.
                  Thanks!

                    Comment

                    • Synthohol
                      Certified Konica Expert

                      Site Contributor
                      5,000+ Posts
                      • Mar 2016
                      • 5735
                      #6
                      Re: c650 no print but good ping...

                      Cross over cable has not been required for a long time.
                      Just use a regular patch cable.
                      We know a thing or two because we've seen a thing or two.
                      The medication helps though...

                        Comment

                        • peter42
                          Trusted Tech

                          100+ Posts
                          • Jan 2012
                          • 110
                          #7
                          Re: c650 no print but good ping...

                          If ping is ok, next step is open website of the copier. If that fails, remove Cat5-line from copier and ping again.
                          Its not the first time, that i got an answer from an iphone or samsung device new on the network.

                            Comment

                            • emujo2
                              Service Manager

                              1,000+ Posts
                              • Mar 2017
                              • 1580
                              #8
                              Re: c650 no print but good ping...

                              Does the job log indicate that the print was sent, but deleted for some reason? When you send a job, does the Blue Data light indicate there at least may be some communication. Remember, PING is nothing more that a tool to establish basic communication with a another network node. It cannot tell you if printing, scan, SNMB ect ports are open. Just the fact that this is a C650 would give me pause to really spend a lot of time trying to torubleshoot this..If you are running Win 11 it may not ever work..If you can open the web page using the IP info you have, and the workstation is allowed to run TELNET, you can open port 9100 and send a job just to test the printer. If this works try using a old HP PCL generic page printer to see if the machine is accepting prints. What fun...

                                Comment

                                • Synaux
                                  Service Manager

                                  Site Contributor
                                  1,000+ Posts
                                  • Mar 2012
                                  • 1224
                                  #9
                                  Re: c650 no print but good ping...

                                  Hey guys, I really appreciate the thoughtful responses; however, I had gone dun f'd up--but at least I figured it out a while ago...

                                  This business has a 24port switch (cat5) full of connections, I had made a cheat sheet for ALL the IP addresses and it has worked great until my original posting.
                                  ...
                                  and
                                  ...
                                  a
                                  ...
                                  long
                                  ...
                                  sigh:

                                  I had completely forgotten that half a dozen capacitors blew on the fiery (that I took off many moons ago).

                                  So yeah... I was using the damned fiery IP on the print driver!

                                  Many thanks, regardless

                                    Comment

                                    • blackcat4866
                                      Master Of The Obvious

                                      Site Contributor
                                      10,000+ Posts
                                      • Jul 2007
                                      • 22929
                                      #10
                                      Re: c650 no print but good ping...

                                      Originally posted by Synaux
                                      Hey guys, I really appreciate the thoughtful responses; however, I had gone dun f'd up--but at least I figured it out a while ago...

                                      So yeah... I was using the damned fiery IP on the print driver!

                                      Many thanks, regardless
                                      LOL. =^..^=
                                      If you'd like a serious answer to your request:
                                      1) demonstrate that you've read the manual
                                      2) demonstrate that you made some attempt to fix it.
                                      3) if you're going to ask about jams include the jam code.
                                      4) if you're going to ask about an error code include the error code.
                                      5) You are the person onsite. Only you can make observations.

                                      blackcat: Master Of The Obvious =^..^=

                                        Comment

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