I need help how to scan from konica minolta c454e

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  • Abdo98
    Technician
    • Jun 2019
    • 53

    I need help how to scan from konica minolta c454e

    Hello my friends I need help how to scan from konica minolta c454e printer in windows 10 I have tried many methods and it did not work can you help, thanks
  • positiveg
    Trusted Tech
    250+ Posts
    • Jun 2018
    • 299

    #2
    Re: I need help how to scan from konica minolta c454e

    There are two ways.
    You can go to scan choose direct entre then user box. Once you already have the userbox created, then you give the file a name and choose your settings, then good to go.
    Then go to your computer log into your printer using the printer's IP address, then go to user box and download the file to computer.
    Or you can just put the document in the document feeder or scanner glass and do the process directly from the computer.

    Let me know if you understood above. Thanks

    Sent from my SM-G780G using Tapatalk

    Comment

    • patrickjlc
      Trusted Tech
      100+ Posts
      • Feb 2015
      • 212

      #3
      Re: I need help how to scan from konica minolta c454e

      Do you have the computer connected thru USB or Network? For scanning you have to use ethernet

      Sent from my motorola one 5G UW using Tapatalk

      Comment

      • Synthohol
        Certified Konica Expert
        Site Contributor
        5,000+ Posts
        • Mar 2016
        • 5270

        #4
        Re: I need help how to scan from konica minolta c454e

        check network properties and make sure file and printer sharing is on
        create a folder on the root of the drive called scans.
        add a local user called scans, password of Scanner01 (it passes most complexity requirements)
        go to properties/sharing for the folder you created
        add the user "scan" with full permissions to the share
        see if the folder shows up if you open the ip in windows explorer ie: \\192.168.1.10
        if the folder is shown you are halfway there.
        PSWC and add the registration to the IP (unless your DNS is working well then use computer name)
        add the path scans no \\'s for either, the copier will do it itself.
        enter the user name scans and the password.
        try scanning.
        if NG check computer for firewall and add an exception from the copiers IP
        if still fails, it may be win 10 HOME edition and well, good luck. professional is easier and works as i listed.
        good luck!!
        We know a thing or two because we've seen a thing or two.
        The medication helps though...

        Comment

        • Synthohol
          Certified Konica Expert
          Site Contributor
          5,000+ Posts
          • Mar 2016
          • 5270

          #5
          Re: I need help how to scan from konica minolta c454e

          So after I "slept" on it, make sure the ntlm level is set to ver 1/2 or locked in 2.0
          It may be windows is refusing connection to a lower security level after updating.
          We know a thing or two because we've seen a thing or two.
          The medication helps though...

          Comment

          • Abdo98
            Technician
            • Jun 2019
            • 53

            #6
            Re: I need help how to scan from konica minolta c454e

            Originally posted by Synthohol
            So after I "slept" on it, make sure the ntlm level is set to ver 1/2 or locked in 2.0
            It may be windows is refusing connection to a lower security level after updating.
            Thanks bro

            Comment

            • kingarthur
              Service Manager
              1,000+ Posts
              • Feb 2008
              • 1167

              #7
              Re: I need help how to scan from konica minolta c454e

              Originally posted by positiveg
              There are two ways.
              You can go to scan choose direct entre then user box. Once you already have the userbox created, then you give the file a name and choose your settings, then good to go.
              Then go to your computer log into your printer using the printer's IP address, then go to user box and download the file to computer.
              Or you can just put the document in the document feeder or scanner glass and do the process directly from the computer.

              Let me know if you understood above. Thanks

              Sent from my SM-G780G using Tapatalk
              Thanks positiveg, you've just helped me solve a problem I've had for a while. Got a customer with a MAC, wanted to scan, but not to email, but to SMB, I know nothing about MACs, couldn't get any help from local MAC dealer, just set up a userbox on her bizhub, and she's happy to scan to userbox & download. how does it work with the 2nd option you've suggested
              Tip for the day; Treat every problem as your dog would.....If you cant eat it or f*ck it....then p*ss on it & walk away...

              Comment

              • positiveg
                Trusted Tech
                250+ Posts
                • Jun 2018
                • 299

                #8
                Re: I need help how to scan from konica minolta c454e

                Originally posted by kingarthur
                <br><br>Thanks positiveg, you've just helped me solve a problem I've had for a while. Got a customer with a MAC, wanted to scan, but not to email, but to SMB, I know nothing about MACs, couldn't get any help from local MAC dealer, just set up a userbox on her bizhub, and she's happy to scan to userbox &amp; download. how does it work with the 2nd option you've suggested&nbsp;<br>
                <br>
                You're welcome man anytime. I'm finally glad I'm able to help, because I've got tons of help from others here.

                As for the second option. it's pretty much the same. Log in to the printer via it's IP address, so you can find that on the [printer.
                got to a browser and log in the program will load up and you can choose scan and scan directly into it save the same way to her laptop.

                Comment

                • srvctec
                  Former KM Senior Tech
                  500+ Posts
                  • Oct 2009
                  • 827

                  #9
                  Re: I need help how to scan from konica minolta c454e

                  Originally posted by positiveg
                  There are two ways.
                  You can go to scan choose direct entre then user box. Once you already have the userbox created, then you give the file a name and choose your settings, then good to go.
                  Then go to your computer log into your printer using the printer's IP address, then go to user box and download the file to computer.
                  Or you can just put the document in the document feeder or scanner glass and do the process directly from the computer.

                  Let me know if you understood above. Thanks

                  Sent from my SM-G780G using Tapatalk
                  And to make it even more automated, the OP could install PageScope Box Operator which looks for files scanned into a box on the machine so the user doesn't have to navigate to it through the PageScope web interface. We have a few customers using this feature and it works pretty flawlessly.
                  Started in the copier service business in the fall of 1988 and worked at the same company for 33.5 years, becoming the senior tech in 2004 but left to pursue another career on 4/29/22.

                  Comment

                  • positiveg
                    Trusted Tech
                    250+ Posts
                    • Jun 2018
                    • 299

                    #10
                    Re: I need help how to scan from konica minolta c454e

                    Originally posted by srvctec
                    And to make it even more automated, the OP could install PageScope Box Operator which looks for files scanned into a box on the machine so the user doesn't have to navigate to it through the PageScope web interface. We have a few customers using this feature and it works pretty flawlessly.
                    Nice I'll look for that. Anything to make the shop more effective and efficient I'm interested in.

                    Sent from my SM-G780G using Tapatalk

                    Comment

                    • srvctec
                      Former KM Senior Tech
                      500+ Posts
                      • Oct 2009
                      • 827

                      #11
                      Re: I need help how to scan from konica minolta c454e

                      Originally posted by positiveg
                      Nice I'll look for that. Anything to make the shop more effective and efficient I'm interested in.

                      Sent from my SM-G780G using Tapatalk
                      Here's the direct link since it's publicly available software.

                      PageScope Box Operator
                      Started in the copier service business in the fall of 1988 and worked at the same company for 33.5 years, becoming the senior tech in 2004 but left to pursue another career on 4/29/22.

                      Comment

                      • positiveg
                        Trusted Tech
                        250+ Posts
                        • Jun 2018
                        • 299

                        #12
                        Re: I need help how to scan from konica minolta c454e

                        Thanks appreciate it.

                        Sent from my SM-G780G using Tapatalk

                        Comment

                        • wjurls
                          Trusted Tech
                          Site Contributor
                          250+ Posts
                          • Feb 2017
                          • 426

                          #13
                          Re: I need help how to scan from konica minolta c454e

                          User box and Pagescope Box Operator are slow. Slow to program, and slow to use. It is also the most reliable method. Because you are reaching out from the computer to retrieve (similar to Twain), it isn't blocked by firewalls or security filters like it would be when forced in via SMB. I keep PS box Op on my keychain thumb drive and use it as a Hail Mary when all other options are exhausted.

                          When Scan to SMB works, it is the fastest method to retrieve scans. Setup is slow for large offices because every work station will require the folder and settings that Synth mentioned above. SMB is also at the mercy of Microsoft, IT Departments, firewalls, content filters, etc. We've seen it many times when a new security update is rolled out and most machines in the field quit scanning. MACS are also pretty easy to setup for scan to via SMB. Just a few settings on the machine need to be addressed.

                          Scan to email is the fastest to program. Particularly for large companies with numerous destinations. Scan to email is also the most versatile because you can send scans to anyone, anywhere. Operating systems are irrelevant. Like SMB, a simple security update by the email provider or filters will result in aggravation.

                          FTP is another option, but to use it, all computers need to be setup with static IP addresses because DNS doesn't work with it. The ftp software must also be installed on every work station. Otherwise, it works similarly to SMB scanning.

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