C360i

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  • rrrohan
    Service Manager

    Site Contributor
    1,000+ Posts
    • Sep 2011
    • 1977
    #1

    C360i

    Stuck on 2 codes on a C360i where it would lock up completely

    first it was C40C5: CTL PF transmission timeout 2

    So I changed the CPU board. same error so i changed the sub board (MFPB)

    At first I thought it was ok but few days later got reports of issues again.

    Needs the SSD update as its on G01-01 but it gets to screen to update but no start button to begin and leaving it untouched for 15 mins doesn't start it neither.

    I know the symptoms of the old SSD firmware aren't the same as im experiencing but the fact it wont take update makes me think that there is a fault and that it may be causing the lockups im seeing.

    Should I order a replacement storage board AA2JM72702
    Tags: aa2jm72702, board, c40c5, g01-01, update
    • tech51
      Senior Tech

      500+ Posts
      • Jan 2009
      • 846
      #2

        Comment

        • tsbservice
          Field tech

          Site Contributor
          5,000+ Posts
          • May 2007
          • 7970
          #3
          Re: C360i

          I only update SSD firmware on this series when Storage controller firmware is AA2J0Y0-6501-G01-07.
          Easy to check via web interface or in CE mode. Never attempted on other types of SSD as it's not for them.
          A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
          Blessed are they who can laugh at themselves, for they shall never cease to be amused.

            Comment

            • tech51
              Senior Tech

              500+ Posts
              • Jan 2009
              • 846
              #4
              Re: C360i

              Originally posted by tsbservice
              I only update SSD firmware on this series when Storage controller firmware is AA2J0Y0-6501-G01-07.
              Easy to check via web interface or in CE mode. Never attempted on other types of SSD as it's not for them.

                Comment

                • tsbservice
                  Field tech

                  Site Contributor
                  5,000+ Posts
                  • May 2007
                  • 7970
                  #5
                  Re: C360i

                  Alas they did it right but I don't bother waiting for it while quick check reveals if SSD update is worth.
                  A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                  Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                    Comment

                    • tech51
                      Senior Tech

                      500+ Posts
                      • Jan 2009
                      • 846
                      #6
                      Re: C360i

                      Originally posted by tsbservice
                      Alas they did it right but I don't bother waiting for it while quick check reveals if SSD update is worth.

                        Comment

                        • rrrohan
                          Service Manager

                          Site Contributor
                          1,000+ Posts
                          • Sep 2011
                          • 1977
                          #7
                          Re: C360i

                          it was on G01-02 which is older than G01-07 so i thought it needed it. maybe not.

                          yeah it takes normal firmware ok

                          Just locks up after a print job and even though print job finishes the screen freezes

                          also only way i can get into service mode in via trouble reset, if i go the normal way it locks up the second i click in after typing CE code

                            Comment

                            • Albonline
                              Service Manager

                              1,000+ Posts
                              • Sep 2008
                              • 1144
                              #8
                              Re: C360i

                              did you run the self diagnostic mode? I've seen this before and it turned out to be the base board.

                                Comment

                                • rrrohan
                                  Service Manager

                                  Site Contributor
                                  1,000+ Posts
                                  • Sep 2011
                                  • 1977
                                  #9
                                  Re: C360i

                                  already put a new base board in and CPU board.

                                  ive ordered a new SSD to try

                                    Comment

                                    • Woxner
                                      Senior Tech

                                      500+ Posts
                                      • Jul 2011
                                      • 838
                                      #10
                                      Re: C360i

                                      Have you tried reformatting the hdd. Fixes a lot of issues. It may not be bad.

                                        Comment

                                        • rrrohan
                                          Service Manager

                                          Site Contributor
                                          1,000+ Posts
                                          • Sep 2011
                                          • 1977
                                          #11
                                          Re: C360i

                                          I don't think it has a HDD from memory

                                          Sent from my Pixel 4 XL using Tapatalk

                                            Comment

                                            • Woxner
                                              Senior Tech

                                              500+ Posts
                                              • Jul 2011
                                              • 838
                                              #12
                                              Re: C360i

                                              Its attached to the cpu also known as memory. Everone gives it a different name. Acts as a hdd

                                                Comment

                                                • rrrohan
                                                  Service Manager

                                                  Site Contributor
                                                  1,000+ Posts
                                                  • Sep 2011
                                                  • 1977
                                                  #13
                                                  Re: C360i

                                                  oh the NVME drive, yeah i wasnt aware you could format them. if thats the case i could of taken one from one of the many DOA (drunk forklift driver i assume lol) C360i I have? i ordered a new one thinking it was like the other boards where you can use 2nd hand parts

                                                    Comment

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