KM-C450i Stuck on Recover Data screen.

[WisamM]

Is there any way to get into Service mode from a USB stick???
I already tried using the Trouble Reset interface, but it is stuck too.
THX

[mjunkaged]

Have you unplugged network/phone cables and powered down/unplugged for a few minutes and then powered back up with NO other cables connected yet? Maybe corrupt job or tel line problem.....just sayin'.

[copier tech]

Does the device accept a firmware update ?

I's start by trying to update.

[AlaskaCopyTech]

Agree with copier tech on this. If firmware doesn't work you will have a whole other problem on your hands.

[WisamM]

Have you unplugged network/phone cables and powered down/unplugged for a few minutes and then powered back up with NO other cables connected yet? Maybe corrupt job or tel line problem.....just sayin'.

It's a new machine. Not connected to the network yet.

[WisamM]

Does the device accept a firmware update ?

I's start by trying to update.

Yes, I have installed several F.W. versions, Mass-Production programs G00-RE, G00-RF, and Special Program GG3-RE, but they did not help.

[AlaskaCopyTech]

Good to know it takes firmware. Have you run the boot up diagnostic firmware for the iSeries yet? Also what does stuck exactly mean?

[tsbservice]

It's a new machine. Not connected to the network yet.

Now it's time to claim warranty.

[Black Cloud]

I just put a CPUB in a C451i that would only 50% boot or go into a C-D313 with recover data, but it would not successfully recover. Strangely it managed to boot once so I grabbed the MML on USB and printed it as well. When I tried firmware it just said Firmware Error, from both the keyboard port and the port in back. It had lots of CPUB Abort Codes and If I left it on it would reboot about every 3 minutes.

[tsbservice]

Rebooting would be most likely CPU board. Not booting Storage board.