Konica Minolta C654e - Scan to email

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  • Kenny
    Senior Tech

    Site Contributor
    500+ Posts
    • Jun 2009
    • 522
    #1

    Konica Minolta C654e - Scan to email

    Hi guys,

    Have a few issues with customers scanning to office 365

    currently getting network error code 107• No connection exists with the client.

    we have disabled TLS 1.0, 1.1 and left TLS 1.2 enabled, i have tried using a SSL cert and without. All the credentials are apparently ok:

    - smtp.office365.com
    - start TLS (tried off/on and port 25)
    - port 587
    - admin and device email are the same,

    DNS - 10.0.0.252
    8.8.8.8
    8.8.4.4

    i have turned the certificate verification setting 'validity period' to DO NOT CONFIRM

    machine firmware is on GDL-M0

    any help would be appreciated
    Tags: email, off/on, port, start, tls
    • SalesServiceGuy
      Field Supervisor

      Site Contributor
      5,000+ Posts
      • Dec 2009
      • 8144
      #2
      Re: Konica Minolta C654e - Scan to email

      ... is the From Address in the copier a valid MS365 account?

        Comment

        • copyman
          Owner / Technician

          Site Contributor
          2,500+ Posts
          • Sep 2005
          • 4624
          #3
          Re: Konica Minolta C654e - Scan to email

          I know there were some issues with the smaller "4" series and scanning with office 365. Think there was a firmware to correct it. Maybe someone else can confirm what firmware and I can get it for you if necessary.

            Comment

            • Kenny
              Senior Tech

              Site Contributor
              500+ Posts
              • Jun 2009
              • 522
              #4
              Re: Konica Minolta C654e - Scan to email

              Originally posted by copyman
              I know there were some issues with the smaller "4" series and scanning with office 365. Think there was a firmware to correct it. Maybe someone else can confirm what firmware and I can get it for you if necessary.
              Can anyone confirm the above?

                Comment

                • kingarthur
                  Service Manager

                  1,000+ Posts
                  • Feb 2008
                  • 1330
                  #5
                  Re: Konica Minolta C654e - Scan to email

                  what Function level are you on, it's needs to be 5 or higher, softswitch 25 Hex 40 or higher
                  Tip for the day; Treat every problem as your dog would.....If you cant eat it or f*ck it....then p*ss on it & walk away...

                    Comment

                    • Kenny
                      Senior Tech

                      Site Contributor
                      500+ Posts
                      • Jun 2009
                      • 522
                      #6
                      Re: Konica Minolta C654e - Scan to email

                      The machines function version is version 7

                        Comment

                        • Synthohol
                          Certified Konica Expert

                          Site Contributor
                          5,000+ Posts
                          • Mar 2016
                          • 5804
                          #7
                          Re: Konica Minolta C654e - Scan to email

                          hey, is the time and date correct on the machine?
                          We know a thing or two because we've seen a thing or two.
                          The medication helps though...

                            Comment

                            • Kenny
                              Senior Tech

                              Site Contributor
                              500+ Posts
                              • Jun 2009
                              • 522
                              #8
                              Re: Konica Minolta C654e - Scan to email

                              the time and date was correct,

                              the IT guy messed around with some settings and managed to get it to work, hes not sure what he did tbh but thanks for your input guys

                                Comment

                                • Reed
                                  Senior Tech

                                  Site Contributor
                                  250+ Posts
                                  • Feb 2011
                                  • 259
                                  #9
                                  Re: Konica Minolta C654e - Scan to email

                                  I always have problem with office 365 . Sorry but my fix is usually creating a gmail address using 2 step authentication

                                    Comment

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