Microsoft and Google restrictions on scan to email

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  • Synthohol
    Certified Konica Expert

    Site Contributor
    5,000+ Posts
    • Mar 2016
    • 5737
    #1

    Microsoft and Google restrictions on scan to email

    They are doing it again...
    Can't wait till the calls start pouring in...[/sarchasm]
    Attached Files
    We know a thing or two because we've seen a thing or two.
    The medication helps though...
    Tags: calls, wait
    • wjurls
      Trusted Tech

      Site Contributor
      250+ Posts
      • Feb 2017
      • 491
      #2
      Re: Microsoft and Google restrictions on scan to email

      I saw that the other day as well. Going to be getting busy soon.

        Comment

        • patrickjlc
          Trusted Tech

          100+ Posts
          • Feb 2015
          • 217
          #3
          Re: Microsoft and Google restrictions on scan to email

          I thought it was going to be on Kyocera....Minolta too, shoot....

          I dont get to see the pdf. Maybe Im new in the site

          Sent from my motorola one 5G UW using Tapatalk

            Comment

            • Synthohol
              Certified Konica Expert

              Site Contributor
              5,000+ Posts
              • Mar 2016
              • 5737
              #4
              Re: Microsoft and Google restrictions on scan to email

              Originally posted by patrickjlc

              I dont get to see the pdf. Maybe Im new in the site
              its an attachment, click it to download.
              We know a thing or two because we've seen a thing or two.
              The medication helps though...

                Comment

                • patrickjlc
                  Trusted Tech

                  100+ Posts
                  • Feb 2015
                  • 217
                  #5
                  Re: Microsoft and Google restrictions on scan to email

                  Originally posted by Synthohol
                  its an attachment, click it to download.
                  It tells me download failed. But I googled the info, its going to be a hell with clients.

                  Sent from my motorola one 5G UW using Tapatalk

                    Comment

                    • blazebusiness
                      SanDiegoCopierRepair.com

                      Site Contributor
                      1,000+ Posts
                      • Apr 2010
                      • 1250
                      #6
                      Re: Microsoft and Google restrictions on scan to email

                      Originally posted by patrickjlc
                      It tells me download failed. But I googled the info, its going to be a hell with clients.

                      Sent from my motorola one 5G UW using Tapatalk
                      No service calls for scan to email issues in about a month, then suddenly this morning 4 customers using Outlook called this morning all with the same issue, cannot scan................. so, yes, things are gonna get busy. Thanks for posting that bulletin.

                      I also heard from some other techs that specifically for Outlook, they just use port 587 but don't select TLS option and turn all security off as a supposed possible solution.

                      Others seem to be doing scan to email solutions by using Site5 or smtp2go for the older Konica mfp's.
                      Last edited by blazebusiness; 06-03-2022, 03:09 AM.
                      sigpicAnything can be made to work if you fiddle with it long enough- San Diego Copier Repair.com

                        Comment

                        • copyman
                          Owner / Technician

                          Site Contributor
                          2,500+ Posts
                          • Sep 2005
                          • 4534
                          #7
                          Re: Microsoft and Google restrictions on scan to email

                          This is what my IT guy replied to one of my customers with scan to email issue just today:

                          They have to log into the google account then enable 2 factor authentication for gmail. Then they can add a gmail passcode to bypass google turning off less secure apps

                          Sign in using app passwords - Gmail Help

                          Hope this helps

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