Hi, on a C454E the customer has played with it a bit and now on each print the machine prints a report and this report prints it from the bypass. Do you know how I can solve it? Good job everyone.
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Re: Report file at each print C454e
Do Clear all data in service mode if you are tech.A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
Blessed are they who can laugh at themselves, for they shall never cease to be amused. -
Re: Report file at each print C454e
turn off banner page (not banner printing, thats different).We know a thing or two because we've seen a thing or two.
The medication helps though...Comment
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A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
Blessed are they who can laugh at themselves, for they shall never cease to be amused.Comment
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Re: Report file at each print C454e
not to mention.how does enabling banner page generate reports? My guess is they turned on fax reports..either for tx results or fax forwarding is failing..EComment
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Re: Report file at each print C454e
That is exactly what a banner page is, it's a report. From the users guide:
User Settings -> Printer Settings -> Basic Settings -> Banner Sheet Setting
Banner Sheet Setting
To display: >>View
Select whether to print the banner page (cover page) showing the sender or title of the print data.
[OFF] is specified by default.A Ricoh Service Tech for 7 year. A Konica Minolta Service Tech for 7 years. Now, KM service manager for 4 years.
My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...Comment
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Re: Report file at each print C454e
Sorry..When I read banner I jumped to banner prints (very long from bypass tray)..The OP said report was being printed after each job...Would have been nice to have said "each job prints the user name after the file is printed..To me, reports are not banner pages. Tomato Tomato..EComment
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Re: Report file at each print C454e
Yeah, I know what you mean. I only know about the "banner" sheet because we had an off-lease machine we purchased that was doing that exact thing. Took a long time to figure out what was going on and how to stop it. The naming doesn't seem right for what it is, it's more of a cover page than anything as it prints out as the first sheet of every job.A Ricoh Service Tech for 7 year. A Konica Minolta Service Tech for 7 years. Now, KM service manager for 4 years.
My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...Comment
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Re: Report file at each print C454e
They are called separator pages..They can be turned on at either machine or driver level..I have never heard them called banner pages..EComment
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Re: Report file at each print C454e
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We know a thing or two because we've seen a thing or two.
The medication helps though...Comment
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