Multiple Konica randomly printing jibbersih

[techsxge]

Re: Multiple Konica randomly printing jibbersih

What is your thinking?

For example UK-204 would include "E-mail receipt print". They get an Email from whatever source and either give out the plain html code of the email header etc. or the email form is invalid for the MFP and just does some random letters.

After the OP has made sure it was no driver, firewall, double address, firmware, i'd go with the next "not needed" function in the machine that you could remove that does something with printing.



I realy want some pictures of those prints tho

[emujo2]

Re: Multiple Konica randomly printing jibbersih

Instead of continued guessing, wireshark/mirror the port..Look at the job log and compare the time the jibberish starts with what the wire shark captures..This will tell you the IP of the device sending the data..You might even be able to tell what type of data is being sent..If you are not familiar with this then simply hand it off to their IT (or use your own IT pros and bill), and say let me know when you figure it out. E

[Master Sparkee]

Re: Multiple Konica randomly printing jibbersih

We are seeing the same issue at several customer locations in the past few days. At this time it appears to be just USB connected devices. Thinking it may actually be a windows update issue rather than a virus or DOS attack. KB5015814 possibly. Came here looking for answers.

[techsxge]

Re: Multiple Konica randomly printing jibbersih

We are seeing the same issue at several customer locations in the past few days. At this time it appears to be just USB connected devices. Thinking it may actually be a windows update issue rather than a virus or DOS attack. KB5015814 possibly. Came here looking for answers.

Would you kind scanning one of those documents or take a photo of them and share here? I service more than 1000 machines and have not seen or heard of this ever but you lot on here realy make me nervous

[Master Sparkee]

Re: Multiple Konica randomly printing jibbersih

Would you kind scanning one of those documents or take a photo of them and share here? I service more than 1000 machines and have not seen or heard of this ever but you lot on here realy make me nervous

It's the typical wingdings-wrong driver-print until the machine runs out of paper scenario you have most likely seen 1000 times by now?

After more research on Windows forum it is an OS system update that is causing the problem. The only fix seems to be a windows OS system restore (out of scope for most copier companies). You can read more at Redirecting

Not only are USB ports disappearing in the device manager but some printers are spewing garbage the moment you plug the cable in without even installing a printer or driver. Going to be a long week I think. Good luck to you and yours

[techsxge]

Re: Multiple Konica randomly printing jibbersih

It's the typical wingdings-wrong driver-print until the machine runs out of paper scenario you have most likely seen 1000 times by now?

After more research on Windows forum it is an OS system update that is causing the problem. The only fix seems to be a windows OS system restore (out of scope for most copier companies). You can read more at Redirecting

Not only are USB ports disappearing in the device manager but some printers are spewing garbage the moment you plug the cable in without even installing a printer or driver. Going to be a long week I think. Good luck to you and yours

No, i have not seen this isssue anytime because i usually setup a linux based printserver that handles all printjobs.

[kingarthur]

Re: Multiple Konica randomly printing jibbersih

It's the typical wingdings-wrong driver-print until the machine runs out of paper scenario you have most likely seen 1000 times by now?

After more research on Windows forum it is an OS system update that is causing the problem. The only fix seems to be a windows OS system restore (out of scope for most copier companies). You can read more at Redirecting

Not only are USB ports disappearing in the device manager but some printers are spewing garbage the moment you plug the cable in without even installing a printer or driver. Going to be a long week I think. Good luck to you and yours

The amount of times I've seen on computers the box that says "Let windows mange my default printer " ticked.....that's just asking for trouble, it's the 1st thing I get customers to check, when anything weird suddenly happens.....

[femaster]

Re: Multiple Konica randomly printing jibbersih

Would you kind scanning one of those documents or take a photo of them and share here? I service more than 1000 machines and have not seen or heard of this ever but you lot on here realy make me nervous

It generally looks similar to the junk on the pages in this image...

https://content.spiceworksstatic.com/service.community/p/post_images/0000383974/5dfd2ed0/attached_image/20191220_132021.jpg

[copier tech]

Re: Multiple Konica randomly printing jibbersih

Each time I have seen this recently it has been caused my a Windows 11 device installing the generic driver on a WSD port.

Try disabling WSD printing.

Configuring the WSD printing environment

[Gift]

Re: Multiple Konica randomly printing jibbersih

Yes WSD = fun guarantee

Luckily many or most KM devices seem to have it disabled by default (unlike Ricoh) - nowaydays this should be checked and if needed disabled during pre-install.