BIZHUB C554e error after been deconencted from the main supply

[tech51]

Re: BIZHUB C554e error after been deconencted from the main supply

If you press job list, go into the job log, highlight a failed job and press details.

This should give you a clue as to why the job failed.

[tsbservice]

Re: BIZHUB C554e error after been deconencted from the main supply

I don't think it's breakdown a week ago before that all was working well.
This is the list of counter and the list of error



[ATTACH=CONFIG]57871[/ATTACH][ATTACH=CONFIG]57872[/ATTACH][ATTACH=CONFIG]57873[/ATTACH]

All four drums are over life and that is the reason.

[handixx]

Re: BIZHUB C554e error after been deconencted from the main supply

IMG_5311.jpgIMG_5312.jpgIMG_5313.jpg

[handixx]

Re: BIZHUB C554e error after been deconencted from the main supply

Your consumables may be over life and machine won't print because of that.
Can you post consumables life list?

I don't think it's breakdown a week ago before that all was working well.
This is the list of counter and the list of error



IMG_5314.jpgIMG_5315.jpgIMG_5316.jpg

[tsbservice]

Re: BIZHUB C554e error after been deconencted from the main supply

Your consumables may be over life and machine won't print because of that.
Can you post consumables life list?

[handixx]

Re: BIZHUB C554e error after been deconencted from the main supply

So :

make sure everything is enabled in problem unit isolation.

all was disable, after turn it on now i have a lot of error saying nothing is available

make sure the proper feeder is selected (624/701) in system 2 adf settings.

I have changed for the good one.

select and verify machine and type when booting to a firmware stick.

yes it's was the good one when I made the upgrade.

Unfortunately I couldn't print or save on the csv file the parameter of the machine before make the upgrade. Do you know if there is a easy way to do it ? .

Anyway I glad to have you using your time to help me !!

[Synthohol]

Re: BIZHUB C554e error after been deconencted from the main supply

step 6 was an "if" so that's ok.
make sure everything is enabled in problem unit isolation.
make sure the proper feeder is selected (624/701) in system 2 adf settings.
select and verify machine and type when booting to a firmware stick.

(edit) service mode, stop 0 clear (enhanced security) life stop setting, not stop.

also heres the machine and type chart to reference.

Serial number	Machine	Type
A4FM	1	3
A4FK	1	2
A161	1	1
A4FJ	1	0
A2XK	1	A
A61H	4	3
A61G	4	2
A61F	4	1
A5C4	3	3
A5C2	3	2
A5C1	3	1
A5C0	3	0
A5AY	3	A

[handixx]

Re: BIZHUB C554e error after been deconencted from the main supply

are the meters recovered or all zeros?
did you boot to firmware stick and set proper machine and type?
at this point i dont see the harm in running initialize all data, you will need movie data afterwards which if you dont have, one of us will provide.
you've come this far, i think we all want to see it come back to life

If you talk about the counter on the user menu all are 0
if you talk about counter on service mode they are not empty

[handixx]

Re: BIZHUB C554e error after been deconencted from the main supply

are the meters recovered or all zeros?
did you boot to firmware stick and set proper machine and type?
at this point i dont see the harm in running initialize all data, you will need movie data afterwards which if you dont have, one of us will provide.
you've come this far, i think we all want to see it come back to life

I will look that, one think , i didn't had this step after the flash :
6. Allow the MFP to perform it's recovery process if the CD390 occurs recover data.

and also I think not all accessory are set because when I put a paper on the top feeder to be scan, I hear it moving when I put the paper but when I press the button that scan on the glass.

[Synthohol]

Re: BIZHUB C554e error after been deconencted from the main supply

are the meters recovered or all zeros?
did you boot to firmware stick and set proper machine and type?
at this point i dont see the harm in running initialize all data, you will need movie data afterwards which if you dont have, one of us will provide.
you've come this far, i think we all want to see it come back to life

[handixx]

Re: BIZHUB C554e error after been deconencted from the main supply

it's works, now I havn't error, I can navigate on the menu, the scan and preview is working.
BUT..
when I try to copy or print a test nothing happen, i can see it on the job list but nothing more..
I have a warning saying "the toner filter need to be replaced"

I have reset the counter so now, not alarm, no error code but that doesn't print

[handixx]

Re: BIZHUB C554e error after been deconencted from the main supply

you can try and turn off the consumable reminders/warnings in service mode.
worth a try.

it's works, now I havn't error, I can navigate on the menu, the scan and preview is working.
BUT..
when I try to copy or print a test nothing happen, i can see it on the job list but nothing more..
I have a warning saying "the toner filter need to be replaced"

[Synthohol]

Re: BIZHUB C554e error after been deconencted from the main supply

you can try and turn off the consumable reminders/warnings in service mode.
worth a try.

[handixx]

Re: BIZHUB C554e error after been deconencted from the main supply

Hi, all done,

look like working again !! I have just a alarm asking me to replace all my drum unit..
Can we reset that , because they are almost new ><

[handixx]

Re: BIZHUB C554e error after been deconencted from the main supply

Problem
The MFP (bizhub 4e series) will suddenly lose it's meters and serial number
Note: The following messages will be shown and will not clear:

• "TPM Chip has been changed"
• "Only black and white printing is possible."
• "Fax is currently unavailable"
• "Banner Print Job in Queue"

Solution
CAUSE: Possible data corruption after powering OFF the MFP for an extended period of time.

SOLUTION: Perform the steps below.
1. Install the MFP Board if the board is a repaired board run the Reset Tar file 3 times on the MFPB
2. Once the third Data initialization is complete Power Down the main power and wait 20 seconds
3. Insert firmware stick with (latest Special firmware) and turn the MFP on
4. When the firmware screen comes up check/correct Machine and Type, then flash firmware.
5. After firmware has loaded, power down machine remove USB and power machine back on.
6. Allow the MFP to perform it's recovery process if the CD390 occurs recover data.
7. On reboot if the TPM chip has been changed message happens order a New SSD board through Warranty FOC program.
8. Install new SSD Board and flash machine with latest special firmware
9. Power ON machine and test all functions.

I am working on, right now I am on step 5, I selected all for the upgrade. just one silly question.. How many time that should take ? I am waiting since 1 hour..