BIZHUB C554e error after been deconencted from the main supply

[Hansoon]

Re: BIZHUB C554e error after been deconencted from the main supply

If this suggestion doesn't work dont dump to much money into the machine it goes end of life in March of 2024

[tsbservice]

Re: BIZHUB C554e error after been deconencted from the main supply

Also check backup battery on MFP board, it may be dead.

[Ziggy]

Re: BIZHUB C554e error after been deconencted from the main supply

Problem
The MFP (bizhub 4e series) will suddenly lose it's meters and serial number
Note: The following messages will be shown and will not clear:

• "TPM Chip has been changed"
• "Only black and white printing is possible."
• "Fax is currently unavailable"
• "Banner Print Job in Queue"

Solution
CAUSE: Possible data corruption after powering OFF the MFP for an extended period of time.

SOLUTION: Perform the steps below.
1. Install the MFP Board if the board is a repaired board run the Reset Tar file 3 times on the MFPB
2. Once the third Data initialization is complete Power Down the main power and wait 20 seconds
3. Insert firmware stick with (latest Special firmware) and turn the MFP on
4. When the firmware screen comes up check/correct Machine and Type, then flash firmware.
5. After firmware has loaded, power down machine remove USB and power machine back on.
6. Allow the MFP to perform it's recovery process if the CD390 occurs recover data.
7. On reboot if the TPM chip has been changed message happens order a New SSD board through Warranty FOC program.
8. Install new SSD Board and flash machine with latest special firmware
9. Power ON machine and test all functions.

If this suggestion doesn't work dont dump to much money into the machine it goes end of life in March of 2024

[handixx]

Re: BIZHUB C554e error after been deconencted from the main supply

Think for your quick answer and advice,
I will follow it and keep you in touch !!

[Synthohol]

Re: BIZHUB C554e error after been deconencted from the main supply

Problem
The MFP (bizhub 4e series) will suddenly lose it's meters and serial number
Note: The following messages will be shown and will not clear:

• "TPM Chip has been changed"
• "Only black and white printing is possible."
• "Fax is currently unavailable"
• "Banner Print Job in Queue"

Solution
CAUSE: Possible data corruption after powering OFF the MFP for an extended period of time.

SOLUTION: Perform the steps below.
1. Install the MFP Board if the board is a repaired board run the Reset Tar file 3 times on the MFPB
2. Once the third Data initialization is complete Power Down the main power and wait 20 seconds
3. Insert firmware stick with (latest Special firmware) and turn the MFP on
4. When the firmware screen comes up check/correct Machine and Type, then flash firmware.
5. After firmware has loaded, power down machine remove USB and power machine back on.
6. Allow the MFP to perform it's recovery process if the CD390 occurs recover data.
7. On reboot if the TPM chip has been changed message happens order a New SSD board through Warranty FOC program.
8. Install new SSD Board and flash machine with latest special firmware
9. Power ON machine and test all functions.

[handixx]

Dear all,

I have having a issue on a bizhub c554e. few week ago the printer have been disconnected from the main supply during a day. after that we I restarded the printer a messages asking the serial number was prompted.

So for me it's was oblivouis that the problem come from the battery. I changed it, restarte on service mode and then enter the serial number and langue setting.

now when I resart I have a new error "TPM chip has been changed - Initialize TPM setting" but in the service mode I haven't he button "TPM".

I called a dealer, and he told me to buy a new printer because the motherboard is breakdowns.
I am also a technician, but unfortunally not printer. for me hear "change your printer because the battery came out" it's saying konica make planned obsolescence...

Hopping someone can help me to solve my issue, anyway one thing sure, If i have to by a new one that will not be a konica !! .