Konica C224e HDD issue! Freezing when installed

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  • jonbonse
    Senior Tech

    Site Contributor
    500+ Posts
    • Jun 2009
    • 698

    Konica C224e HDD issue! Freezing when installed

    Hi all

    I went to a C224e recently that the display would freeze after power up. You would see the usual 'Preparing User Box' etc with the control panel amber LED flashing. Then it would just freeze. No buttons would work on the control panel.

    I removed the HDD and the machine would get to the point where I could get into service mode and deselect the HDD as not installed, cycle the power and the machine would come ready - no freezing....

    So I went back into service mode, set the HDD to installed, powered down the printer, fit a new 320GB (although the one removed was 250GB) HDD, power back on and formatted the HDD. The printer would then freeze! I have then tried another 320gb HDD and a 250GB and the issue remains.

    Having had freezing issues before, I decided to replace the SSD PCB. Reflash firmware (M1) but it keeps freezing after power up.

    The machine works however with only the 2GB memory DIMM so scanning is an issue due to the size of documents etc. Also, I am unable to access the web interface despite doing a clear all data, making sure PSWC is set to on etc.

    I have also run a self diagnostics test and all items pass.....

    I am currently in the process of the 'Detail Check' of the memory in state confirmation of service mode. It is currently getting to 90% then starting over and over.. Maybe I miss it getting to 100%, I will keep watching it......

    I have a memory dimm on order so will try that and see where I am but if not, I can only assume the MFP board is next?

    Has anyone else experienced this?

    TIA
  • jonbonse
    Senior Tech

    Site Contributor
    500+ Posts
    • Jun 2009
    • 698

    #2
    Re: Konica C224e HDD issue! Freezing when installed

    Originally posted by jonbonse
    Hi all

    I went to a C224e recently that the display would freeze after power up. You would see the usual 'Preparing User Box' etc with the control panel amber LED flashing. Then it would just freeze. No buttons would work on the control panel.

    I removed the HDD and the machine would get to the point where I could get into service mode and deselect the HDD as not installed, cycle the power and the machine would come ready - no freezing....

    So I went back into service mode, set the HDD to installed, powered down the printer, fit a new 320GB (although the one removed was 250GB) HDD, power back on and formatted the HDD. The printer would then freeze! I have then tried another 320gb HDD and a 250GB and the issue remains.

    Having had freezing issues before, I decided to replace the SSD PCB. Reflash firmware (M1) but it keeps freezing after power up.

    The machine works however with only the 2GB memory DIMM so scanning is an issue due to the size of documents etc. Also, I am unable to access the web interface despite doing a clear all data, making sure PSWC is set to on etc.

    I have also run a self diagnostics test and all items pass.....

    I am currently in the process of the 'Detail Check' of the memory in state confirmation of service mode. It is currently getting to 90% then starting over and over.. Maybe I miss it getting to 100%, I will keep watching it......

    I have a memory dimm on order so will try that and see where I am but if not, I can only assume the MFP board is next?

    Has anyone else experienced this?

    TIA

    Update: Definately gets to 90% then back to 0% when doing the 'Detail Check' of the Memory....

    Comment

    • femaster
      Service Manager

      1,000+ Posts
      • May 2011
      • 1378

      #3
      Re: Konica C224e HDD issue! Freezing when installed

      Originally posted by jonbonse
      Hi all

      I am currently in the process of the 'Detail Check' of the memory in state confirmation of service mode. It is currently getting to 90% then starting over and over.. Maybe I miss it getting to 100%, I will keep watching it......

      TIA
      As far as I know the detail check just keeps checking over and over again indefinitely. I've never seen the detail check "finish", so I assume that is the way it should operate.
      A Ricoh Service Tech for 7 year. A Konica Minolta Service Tech for 7 years. Now, KM service manager for 4 years.
      My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...

      Comment

      • tsbservice
        Field tech

        Site Contributor
        5,000+ Posts
        • May 2007
        • 7567

        #4
        Re: Konica C224e HDD issue! Freezing when installed

        I had something similar which never gets fully resolved due customer's happy with workaround and not let me change parts . What if you push 3 hard keys under control panel?
        A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
        Blessed are they who can laugh at themselves, for they shall never cease to be amused.

        Comment

        • copier tech
          Field Supervisor

          5,000+ Posts
          • Jan 2014
          • 7879

          #5
          Re: Konica C224e HDD issue! Freezing when installed

          You might find fitting a NEW HDD will resolve the issue. And it's always worth updating the firmware & function version.
          Let us eat, drink, and be merry, because tomorrow we may die!

          For all your firmware & service manual needs please visit us at:

          www.copierfirmware.co.uk - www.printerfirmware.co.uk

          ​

          Comment

          • jonbonse
            Senior Tech

            Site Contributor
            500+ Posts
            • Jun 2009
            • 698

            #6
            Re: Konica C224e HDD issue! Freezing when installed

            Originally posted by copier tech
            You might find fitting a NEW HDD will resolve the issue. And it's always worth updating the firmware & function version.

            Thanks but already tried 3 drives and redone firmware/function version to the latest which I believe is M1 function v7...

            Comment

            • jonbonse
              Senior Tech

              Site Contributor
              500+ Posts
              • Jun 2009
              • 698

              #7
              Re: Konica C224e HDD issue! Freezing when installed

              Originally posted by tsbservice
              I had something similar which never gets fully resolved due customer's happy with workaround and not let me change parts . What if you push 3 hard keys under control panel?

              Nothing happens 😕 still frozen...

              Comment

              • Synthohol
                Certified Konica Expert

                Site Contributor
                5,000+ Posts
                • Mar 2016
                • 5386

                #8
                Re: Konica C224e HDD issue! Freezing when installed

                Just to ask, have you replaced the sata cable as well?
                Thought it would be worth a shot
                We know a thing or two because we've seen a thing or two.
                The medication helps though...

                Comment

                • jonbonse
                  Senior Tech

                  Site Contributor
                  500+ Posts
                  • Jun 2009
                  • 698

                  #9
                  Re: Konica C224e HDD issue! Freezing when installed

                  Originally posted by Synthohol
                  Just to ask, have you replaced the sata cable as well?
                  Thought it would be worth a shot
                  No but definitely worth a go!

                  Comment

                  • Gift
                    Service Manager

                    1,000+ Posts
                    • Mar 2011
                    • 2401

                    #10
                    Re: Konica C224e HDD issue! Freezing when installed

                    Even though this is not a typical symptome for a dying battery - did you check the voltage of the MFP batttery?

                    Guess it has nothing to do with it though - you might have a bad S-ATA controller on the MFP board. So perhaps you can get your hands on a donator to swap the MFP board?
                    (check the procedure first)

                    Comment

                    • jonbonse
                      Senior Tech

                      Site Contributor
                      500+ Posts
                      • Jun 2009
                      • 698

                      #11
                      Re: Konica C224e HDD issue! Freezing when installed

                      Originally posted by Gift
                      Even though this is not a typical symptome for a dying battery - did you check the voltage of the MFP batttery?

                      Guess it has nothing to do with it though - you might have a bad S-ATA controller on the MFP board. So perhaps you can get your hands on a donator to swap the MFP board?
                      (check the procedure first)
                      So i fit exact same memory dimm but the printer did not show any lights etc so put the old dimm back in.

                      Also tried a new sata cable no different...

                      Weird as the hdd is recognised and lets me format it but after a power cycle, comes ready with the usual 'Animation guide missing' then freezes..

                      Looks like its going to be a machine stripped for spares as a new MFP board outways the cost of the machine being obsolete!

                      Comment

                      • Synthohol
                        Certified Konica Expert

                        Site Contributor
                        5,000+ Posts
                        • Mar 2016
                        • 5386

                        #12
                        Re: Konica C224e HDD issue! Freezing when installed

                        sent you SSD fw v6.03. hope it helps.
                        We know a thing or two because we've seen a thing or two.
                        The medication helps though...

                        Comment

                        • jonbonse
                          Senior Tech

                          Site Contributor
                          500+ Posts
                          • Jun 2009
                          • 698

                          #13
                          Re: Konica C224e HDD issue! Freezing when installed

                          Originally posted by Synthohol
                          sent you SSD fw v6.03. hope it helps.
                          Thanks mate but already on 6.03

                          Comment

                          • Synthohol
                            Certified Konica Expert

                            Site Contributor
                            5,000+ Posts
                            • Mar 2016
                            • 5386

                            #14
                            Re: Konica C224e HDD issue! Freezing when installed

                            have you tried a data initialization or formatting the ssd? not the hdd, the ssd?
                            We know a thing or two because we've seen a thing or two.
                            The medication helps though...

                            Comment

                            • rrrohan
                              Service Manager

                              Site Contributor
                              1,000+ Posts
                              • Sep 2011
                              • 1971

                              #15
                              Re: Konica C224e HDD issue! Freezing when installed

                              Originally posted by jonbonse
                              Thanks mate but already on 6.03
                              6.05 is the latest version https://1drv.ms/f/s!Ah_79nptMOdwgZ0L...__tpQ?e=LffneV

                              Comment

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