Hi all
I went to a C224e recently that the display would freeze after power up. You would see the usual 'Preparing User Box' etc with the control panel amber LED flashing. Then it would just freeze. No buttons would work on the control panel.
I removed the HDD and the machine would get to the point where I could get into service mode and deselect the HDD as not installed, cycle the power and the machine would come ready - no freezing....
So I went back into service mode, set the HDD to installed, powered down the printer, fit a new 320GB (although the one removed was 250GB) HDD, power back on and formatted the HDD. The printer would then freeze! I have then tried another 320gb HDD and a 250GB and the issue remains.
Having had freezing issues before, I decided to replace the SSD PCB. Reflash firmware (M1) but it keeps freezing after power up.
The machine works however with only the 2GB memory DIMM so scanning is an issue due to the size of documents etc. Also, I am unable to access the web interface despite doing a clear all data, making sure PSWC is set to on etc.
I have also run a self diagnostics test and all items pass.....
I am currently in the process of the 'Detail Check' of the memory in state confirmation of service mode. It is currently getting to 90% then starting over and over.. Maybe I miss it getting to 100%, I will keep watching it......
I have a memory dimm on order so will try that and see where I am but if not, I can only assume the MFP board is next?
Has anyone else experienced this?
TIA
I went to a C224e recently that the display would freeze after power up. You would see the usual 'Preparing User Box' etc with the control panel amber LED flashing. Then it would just freeze. No buttons would work on the control panel.
I removed the HDD and the machine would get to the point where I could get into service mode and deselect the HDD as not installed, cycle the power and the machine would come ready - no freezing....
So I went back into service mode, set the HDD to installed, powered down the printer, fit a new 320GB (although the one removed was 250GB) HDD, power back on and formatted the HDD. The printer would then freeze! I have then tried another 320gb HDD and a 250GB and the issue remains.
Having had freezing issues before, I decided to replace the SSD PCB. Reflash firmware (M1) but it keeps freezing after power up.
The machine works however with only the 2GB memory DIMM so scanning is an issue due to the size of documents etc. Also, I am unable to access the web interface despite doing a clear all data, making sure PSWC is set to on etc.
I have also run a self diagnostics test and all items pass.....
I am currently in the process of the 'Detail Check' of the memory in state confirmation of service mode. It is currently getting to 90% then starting over and over.. Maybe I miss it getting to 100%, I will keep watching it......
I have a memory dimm on order so will try that and see where I am but if not, I can only assume the MFP board is next?
Has anyone else experienced this?
TIA
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