Biz458e print failure, blue lights flashing

[mascan42]

I'm having an odd issue on 3 machines at the same customer (possibly a 4th at another one) where intermittently, when they send a print job, the machine starts to receive it (blue lights flashing) and the job leaves the PC print queue, but it never shows up in the machine's job list. The lights just continue flashing indefinitely, locking up the print and scan queues, until the machine is rebooted.

The customer has several of these machines, with only these three having this problem. They've already deleted and reloaded the print drivers, and the machine is still online while this is happening. I've downloaded and compared the management lists of a bad machine and a good one, and there don't appear to be any network settings that are any different.

[copyman]

Re: Biz458e print failure, blue lights flashing

Have you updated F/W? I know you posted they deleted & reloaded driver but did they try a different driver?

[mascan42]

Re: Biz458e print failure, blue lights flashing

Firmware is updated to the latest. The customer uses the universal driver for all machines on their network.

[copyman]

Re: Biz458e print failure, blue lights flashing

Firmware is updated to the latest. The customer uses the universal driver for all machines on their network.

I've had some issues with universal driver. Wouldn't hurt to try specific driver for that model.

[tsbservice]

Re: Biz458e print failure, blue lights flashing

I've had some issues with universal driver. Wouldn't hurt to try specific driver for that model.

I say +1 to copyman.

[kingarthur]

Re: Biz458e print failure, blue lights flashing

I've only had this when someone was printing a PDF, but didn't have the KM drivers, they were using "windows drivers"

[copyman]

Re: Biz458e print failure, blue lights flashing

Also something else came to mind, since you have 3 machines doing same thing if not the driver I would check and make sure sleep mode is off. I know with the 4 series when someone sends print job with machine asleep it can fail to print. Not sure if same problem with 8 series but I always turn off anyway.

[mojorolla]

Re: Biz458e print failure, blue lights flashing

Not sure what happened to Adobe Reader but the latest updates have made it a glitchy piece of garbage. I have had several issues with it the past few months, including lock ups, and have started using Foxit PDF reader instead.
If using Reader, try the Print As Image feature and see if you get a different result. Try opening the files in another program or a browser and print from there.
Remove from network and print the same files from a laptop via an ad-hoc network. I generally use the PCL drivers unless they have color critical needs, then I go with the PS version. Throw the files on a USB and print them.

[copier tech]

Re: Biz458e print failure, blue lights flashing

I'm having an odd issue on 3 machines at the same customer (possibly a 4th at another one) where intermittently, when they send a print job, the machine starts to receive it (blue lights flashing) and the job leaves the PC print queue, but it never shows up in the machine's job list. The lights just continue flashing indefinitely, locking up the print and scan queues, until the machine is rebooted.

The customer has several of these machines, with only these three having this problem. They've already deleted and reloaded the print drivers, and the machine is still online while this is happening. I've downloaded and compared the management lists of a bad machine and a good one, and there don't appear to be any network settings that are any different.

This is a pretty common issue.

Update the firmware AND function version then update the drivers & ensure they are printing via IP not WSD.

[mascan42]

Re: Biz458e print failure, blue lights flashing

This is a pretty common issue.

Update the firmware AND function version then update the drivers & ensure they are printing via IP not WSD.

Done done and done. No change. Also made sure the sleep mode is disabled.

[Don N.]

Re: Biz458e print failure, blue lights flashing

Done done and done. No change. Also made sure the sleep mode is disabled.

You said done. Did you use the KMBS PCL/PS driver instead of the Universal? Tried PCL vs PS? Everyone seems to have fixed this with good drivers, exclusive of the UPD.
If yes, what program or browser are they printing from? Did you print the same doc's with a different browser or PDF prog?
Driver AND FW are Function Ver. 4+?
Tried same doc's on your laptop on or off of their network?

[Tech09]

Re: Biz458e print failure, blue lights flashing

Are they trying to print the same file from different work stations and copiers and it's failing? It could be the file itself is corrupt. Simple check, as mojorolla said, configure your laptop to the copier, connect directly and print the same file, this will rule out any issue on their network.

[mascan42]

Re: Biz458e print failure, blue lights flashing

Are they trying to print the same file from different work stations and copiers and it's failing? It could be the file itself is corrupt. Simple check, as mojorolla said, configure your laptop to the copier, connect directly and print the same file, this will rule out any issue on their network.

Doesn't seem to matter what they're printing, because I've seen it happen with a Windows test page.

As far as drivers, I haven't had the opportunity to switch drivers because I don't have admin rights and the customer keeps getting distracted any time I ask for them.

Connecting my laptop won't prove anything, since it's very intermittent, only happens a couple of times a day.

[REGSIS]

Re: Biz458e print failure, blue lights flashing

Recenty I had an issue with universal PCL driver. Print with that driver came out OK but it blocked next job in queue.
IT guy reinstalled PC and didn't pay attention and installed 1st one offered on the KM website.

What you have to do is to check all PCs what driver they use, and tell the IT guys to replace "Universal" ones.

[tsbservice]

Re: Biz458e print failure, blue lights flashing

Recenty I had an issue with universal PCL driver. Print with that driver came out OK but it blocked next job in queue.
IT guy reinstalled PC and didn't pay attention and installed 1st one offered on the KM website.

What you have to do is to check all PCs what driver they use, and tell the IT guys to replace "Universal" ones.

Yes I know not to install Universal driver but in reality it's so stupid. If customer(not me) goes to local KM site and under correct machine select to download drivers it will show only universal pcl6 drivers.
I know that fact and by clicking on English language not local it will present all drivers and we choose right pcl6/ps drivers but how many customers know that trick...I guess zero.