C308 connection conundrum

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  • Tech09
    Trusted Tech

    Site Contributor
    100+ Posts
    • Apr 2020
    • 139
    #1

    C308 connection conundrum

    I have a C308 that prints great, no problem there at all. But it can't be pinged, can't connect to the web interface and can't scan. I ordered a new MFPB. Just curious if anyone has experienced such lunacy.
    Tags: c308, interface, ordered, scan, web
    • Tech09
      Trusted Tech

      Site Contributor
      100+ Posts
      • Apr 2020
      • 139
      #2
      Re: C308 connection conundrum

      Originally posted by femaster
      EDIT: Redacted, didn't read closely enough.
      You were going to suggest replacing the MFPB? lol yeah, that's why I said that because I figured peeps would be screaming that.

        Comment

        • femaster
          Service Manager

          1,000+ Posts
          • May 2011
          • 1458
          #3
          Re: C308 connection conundrum

          Originally posted by Tech09
          You were going to suggest replacing the MFPB? lol yeah, that's why I said that because I figured peeps would be screaming that.
          No, actually I was starting out real simple and basic, but breezed over the first part about being able to print, so I had foolishly asked if the network lights on the port were working. We already know the answer to that however.
          A Ricoh Service Tech for 7 year. A Konica Minolta Service Tech for 7 years. Now, KM service manager for 4 years.
          My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...

            Comment

            • Synthohol
              Certified Konica Expert

              Site Contributor
              5,000+ Posts
              • Mar 2016
              • 5737
              #4
              Re: C308 connection conundrum

              Did you go through Admin mode and make sure that it's even turned on? http server I mean.
              We know a thing or two because we've seen a thing or two.
              The medication helps though...

                Comment

                • allan
                  RTFM!!

                  5,000+ Posts
                  • Apr 2010
                  • 5459
                  #5
                  Re: C308 connection conundrum

                  You can try to initialize the network setting data. That will also set all the protocol settings to default.
                  Whatever

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                    • EarthKmTech
                      Step aside, noob

                      1,000+ Posts
                      • May 2009
                      • 2139
                      #6
                      Re: C308 connection conundrum

                      if network settings initialised packet filtering is enabled by default (in my marketing region anyway) and if what you are connecting to it from is on a different IP range this will give you these symptoms. Check the quick security settings.

                        Comment

                        • Lync
                          Technician
                          • Feb 2016
                          • 47
                          #7
                          Re: C308 connection conundrum

                          Originally posted by Tech09
                          I have a C308 that prints great, no problem there at all. But it can't be pinged, can't connect to the web interface and can't scan. I ordered a new MFPB. Just curious if anyone has experienced such lunacy.
                          Log into Admin mode on the screen of the machine not the web browser and disable SSL/TLS in TCP Socket Setting (Admin - Network - TCP Socket Setting) - You will re activate this later
                          then make sure Web Browser is enabled (Admin - Network - Web Browser Setting) - You might want to remove this from the front Menu screen later, but keep it enabled.
                          I think on a C308 you might need to get a license for web browser if it hasn't already got one, at: License Management System

                            Comment

                            • tsbservice
                              Field tech

                              Site Contributor
                              5,000+ Posts
                              • May 2007
                              • 7911
                              #8
                              Re: C308 connection conundrum

                              Originally posted by Lync
                              Log into Admin mode on the screen of the machine not the web browser and disable SSL/TLS in TCP Socket Setting (Admin - Network - TCP Socket Setting) - You will re activate this later
                              then make sure Web Browser is enabled (Admin - Network - Web Browser Setting) - You might want to remove this from the front Menu screen later, but keep it enabled.
                              I think on a C308 you might need to get a license for web browser if it hasn't already got one, at: License Management System
                              Yes happened a couple of times. Did Initialize all and redo setup, that solved it but I like your idea and saved in text file - "can print-no ping-no PSWC-no scan"
                              A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                              Blessed are they who can laugh at themselves, for they shall never cease to be amused.

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