Machine has 20k in total. First toners inside (OEM of course. Paper came out with clean picture but toner is smearing under the fingers (not fixed).
I raise the fixing temperature in service mode 10 degrees for plain paper. It was better but not 100%
Still you can erase toner from top and bottom of the page but not that easily as before.
Anyway, I left the customer with instructions to print on plain paper with thick1 setting which is also raised 10 degrees. For now, the result is good.
I had this problem on C3350i and solved it with new fuser.
I plan to order a new fuser for this one.
I wonder if this is a known issue for this model?
P.S. At first I suspected at dump paper, so I brought another with me.
I raise the fixing temperature in service mode 10 degrees for plain paper. It was better but not 100%
Still you can erase toner from top and bottom of the page but not that easily as before.
Anyway, I left the customer with instructions to print on plain paper with thick1 setting which is also raised 10 degrees. For now, the result is good.
I had this problem on C3350i and solved it with new fuser.
I plan to order a new fuser for this one.
I wonder if this is a known issue for this model?
P.S. At first I suspected at dump paper, so I brought another with me.
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