Konica C3350i administrator or smtp email address conflict - scan to mail

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  • mano972
    Technician
    • Apr 2024
    • 12

    Konica C3350i administrator or smtp email address conflict - scan to mail

    Hello,

    Bizhub C3350i
    Rom Version A93E0Y0-0100-G00-N4(00)

    Sorry for my english I'm French.
    When I try to scan to mail I immediately get an error on Konica and I noticed during a packet analysis with wireshark that the Konica machine had not taken into account the modification of the email address, it's the same as the old one on wireshark "copieur.konica@ch**.fr and not the new "copieur.konica365@gh**.fr", this email address should not be present in the frame, yet everything is configured well, I have the same problem with another konica, where can it come from?


    Imgur: The magic of the Internet


    wireshark.jpgkonica1.jpg konica2.jpg

    Thank all
    Attached Files
    Last edited by mano972; 04-10-2024, 10:05 AM.
  • mano972
    Technician
    • Apr 2024
    • 12

    #2
    Re: Konica C3350i email address remains unchanged - scan to mail





    the size of the images are too small I posted the images on this link

    Imgur: The magic of the Internet

    thanks for the feedback

    Comment

    • Synthohol
      Certified Konica Expert

      Site Contributor
      5,000+ Posts
      • Mar 2016
      • 5400

      #3
      Re: Konica C3350i administrator or smtp email address conflict - scan to mail

      there is a space before the letter C in this entry?

      Attached Files
      We know a thing or two because we've seen a thing or two.
      The medication helps though...

      Comment

      • KMFLT3CH
        Trusted Tech

        100+ Posts
        • May 2017
        • 177

        #4
        Re: Konica C3350i administrator or smtp email address conflict - scan to mail

        Check the scan settings, sounds like the from email was changed and then set as default.

        Scan/Fax button, then go to Name/Subject/File Name at the bottom and check the email there.

        Change it if necessary, then set it a default, follow this video: Konica Minolta bizhub C250i - How to Modify Default Scan Settings - YouTube

        Comment

        • mano972
          Technician
          • Apr 2024
          • 12

          #5
          Re: Konica C3350i administrator or smtp email address conflict - scan to mail

          Originally posted by Synthohol
          there is a space before the letter C in this entry?

          no space

          Comment

          • mano972
            Technician
            • Apr 2024
            • 12

            #6
            Re: Konica C3350i administrator or smtp email address conflict - scan to mail

            Originally posted by KMFLT3CH
            Check the scan settings, sounds like the from email was changed and then set as default.

            Scan/Fax button, then go to Name/Subject/File Name at the bottom and check the email there.

            Change it if necessary, then set it a default, follow this video: Konica Minolta bizhub C250i - How to Modify Default Scan Settings - YouTube
            From the web interface everything seems to be good, to see on the physical machine, I will only be able to check tomorrow

            Comment

            • mano972
              Technician
              • Apr 2024
              • 12

              #7
              Re: Konica C3350i administrator or smtp email address conflict - scan to mail

              the email address on wireshark came from the certificate section
              solved by recreating the certificate

              Imgur: The magic of the Internet

              Comment

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