Konica C3350i administrator or smtp email address conflict - scan to mail

[mano972]

Hello,

Bizhub C3350i
Rom Version A93E0Y0-0100-G00-N4(00)

Sorry for my english I'm French.
When I try to scan to mail I immediately get an error on Konica and I noticed during a packet analysis with wireshark that the Konica machine had not taken into account the modification of the email address, it's the same as the old one on wireshark "copieur.konica@ch**.fr and not the new "copieur.konica365@gh**.fr", this email address should not be present in the frame, yet everything is configured well, I have the same problem with another konica, where can it come from?


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wireshark.jpgkonica1.jpg konica2.jpg

Thank all

[mano972]

Re: Konica C3350i email address remains unchanged - scan to mail





the size of the images are too small I posted the images on this link

Imgur: The magic of the Internet

thanks for the feedback

[Synthohol]

Re: Konica C3350i administrator or smtp email address conflict - scan to mail

there is a space before the letter C in this entry?

[KMFLT3CH]

Re: Konica C3350i administrator or smtp email address conflict - scan to mail

Check the scan settings, sounds like the from email was changed and then set as default.

Scan/Fax button, then go to Name/Subject/File Name at the bottom and check the email there.

Change it if necessary, then set it a default, follow this video: Konica Minolta bizhub C250i - How to Modify Default Scan Settings - YouTube

[mano972]

Re: Konica C3350i administrator or smtp email address conflict - scan to mail

there is a space before the letter C in this entry?

no space

[mano972]

Re: Konica C3350i administrator or smtp email address conflict - scan to mail

Check the scan settings, sounds like the from email was changed and then set as default.

Scan/Fax button, then go to Name/Subject/File Name at the bottom and check the email there.

Change it if necessary, then set it a default, follow this video: Konica Minolta bizhub C250i - How to Modify Default Scan Settings - YouTube

From the web interface everything seems to be good, to see on the physical machine, I will only be able to check tomorrow

[mano972]

Re: Konica C3350i administrator or smtp email address conflict - scan to mail

the email address on wireshark came from the certificate section
solved by recreating the certificate

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