Line printing on all pages of my Konica Minolta Bizhub c550

[Guest]

there is a line printing on all pages when printing solid colors...not sure if it's an imaging unit problem or a fuser problem..any help would be greatly appreciated
thankyou in advance

[blabbittpromo]

Is there any manual available for troubleshooting print quality?

[RRodgers]

Is it a dark line that is one color or is it a void?

[ni311]

Try to print the tests on every color to see if the lines appear only on one color or on all. First case might be a faulty imaging unit, second a fuser or belt related problem.

[blabbittpromo]

I believe it's more of a void and i'll run the chip test with the link provided..i have been trying to figure out how to run a test but could not find information anywhere..i'll also attach a sample page of what is printing now...THANKYOU so much for responding!!!

[blabbittpromo]

sorry i thought that link was how to run the test print..how do you run a test print of every color...i can not find that in the manual or on the touch screen... thank you!

[RRodgers]

Just do sky shots (lid open and nothing on the glass) and just do a single color copy.

[deep]

Make a print on this chart will help you to figure out the problem more specific.

[blabbittpromo]

good morning - i did a test print for every color and the line is only on the cyan....assuming i just have to replace the imaging unit for cyan and i should be set???????
that would be awesome!!!!!!!!!!!!!!! thank you

[ineo+6501]

Hello,

It may be the CYAN LED which is below the IU looking up. It may need a clean if the line is across the page from left to right and always in the same place.

[blabbittpromo]

It is always in the same place - is that the place that you clean with that long stick - if so, i tried that :O(

[blabbittpromo]

that is exactly where the line is and i'm not sure where the LED is located, if it's the part where you have to clean with that long stick with the cleaning pad on the end, i tried that and it didn't work - so i replaced the imaging unit since it was pretty close to end of it's life and it's still there....this is so frustrating....
thank you

[ineo+6501]

It sounds like it is definately on the CYAN LED. It is the place that you clean with the long stick, but sometimes the pad needs a good soak with IPA (isopropyl alchohol) to shift the muck.

[blabbittpromo]

That was it!!!!!!!!!! IT WORKED!!!!!!! THANK YOU ALL SO MUCH!!!!!!!

[ineo+6501]

No problem.