Konica Minolta Bizhub C353 Print Stop

[Soteria17]

This week I had a Bizhub C353 that everything you try to print (Copy, Print, Fax) goes to the job que and the job instantly comes up as "Print Stop". I can scan to desktop with it though. I talked to some other techs and they said it was the fax card so I checked it and reset it but nothing. Any suggestions?

[JustManuals]

Re: Konica Minolta Bizhub C353 Print Stop

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[nvram]

Re: Konica Minolta Bizhub C353 Print Stop

you're image unit life needs setting to non stop.
Stop 0 0 stop 0 1 stop 0 C

[Synaux]

Re: Konica Minolta Bizhub C353 Print Stop

Or there is another internal error, do you see any alerts on the panel?

I have had to flash the firmware on some machines just to get the errors to show (IU error and P** codes normally follow a flashing).

[kingarthur]

Re: Konica Minolta Bizhub C353 Print Stop

Totally agree with nvram, it's your IU stop settings

[vamoursly]

Re: Konica Minolta Bizhub C353 Print Stop

Hello

New to the Konica world

To verify is this done by changing a software switch, or a setting in service mode 2

Just reading through the SM, a little confusing

Thanks for your input

V

[copier tech]

Re: Konica Minolta Bizhub C353 Print Stop

Yes you need to change some software switch settings but you'll need to flash the special firmware first.
for a quick fix you can buy the drum chips to fool the machine that you have fitted new image units.

[emujo]

Re: Konica Minolta Bizhub C353 Print Stop

Re-chipping is a bad idea...IMHO...you are telling the MFP that these are new IUs, CQ problems will result. If you are a trained KM tech, you can find the PPLM firmware on the SSD web site. There are a few soft switches to set, but now your IUs, X-fer belt can run until failure and the MFP will accurately adjust any bias voltages correctly based on the number of revolutions. EMujo

[vamoursly]

Re: Konica Minolta Bizhub C353 Print Stop

I am working with the bizhub 224e in this instance, still flash the latest firmware, then go into service 2 alter the settings, then change the relevant software switches?

Thanks

V

[CompyTech]

Re: Konica Minolta Bizhub C353 Print Stop

I am working with the bizhub 224e in this instance, still flash the latest firmware, then go into service 2 alter the settings, then change the relevant software switches?

Thanks

V

No need to on 224e... The settings should be in Unit Change under Service 2 and the Stop 0 C.. KM added these features in on the 4 series. By default the machine should Not stop at EOL on consumables, however the message should display. Likely someone at setup turned them all off or something.

[rrrohan]

Re: Konica Minolta Bizhub C353 Print Stop

have ou checked the consumables count to confirm that end of life is in fact why its not copying?

[pdcopiers]

Re: Konica Minolta Bizhub C353 Print Stop

Hi guys, I working in a Bizhub c353, the machine was working good, but we unplug it to moved the machine few steps and when we plugged it back there has not lights on the network card. I able to chance ip but is not respond at all. Please help, thank you

[copier tech]

Re: Konica Minolta Bizhub C353 Print Stop

After you power off the machine can take a while for the network card to resond, try setting IPV4 to DHCP see if it picks up an IP

[pdcopiers]

Re: Konica Minolta Bizhub C353 Print Stop

Thank You for your quick response, I already try to setting IP to DHCP and it's change to crazy numbers, but nothing good. And also I initialized the machine, but still l don't have any Lights from the network card. The machine has been connected for 5 hours.
Any other solution?

Thank You again

[nvram]

Re: Konica Minolta Bizhub C353 Print Stop

Thank You for your quick response, I already try to setting IP to DHCP and it's change to crazy numbers, but nothing good. And also I initialized the machine, but still l don't have any Lights from the network card. The machine has been connected for 5 hours.
Any other solution?

Thank You again

Hi, Did the machine return an IP address starting 169.254 if so the nic has gone to sleep, it is possible to awaken it by changing the network speed in detail settings of the network setting tab.