E series rebooting problem. Who's dealing with it?

[CompyTech]

Re: E series rebooting problem. Who's dealing with it?

I wouldn't be discouraged from selling them. Not every one has the issue. The issues from what I see are small percentage compared to the population of these we have in the field but the problems are enough that it is of concern.

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This.

We only have one with this problem. But we have a handful in the field(knock on wood) with no issue. According to the bulletin, fw should be released in a few days to correct the problem.

[wseyller]

There is yet another Firmware version release for this E range...300+ bug fixes! C20- C8 is the latest.

I don't see this firmware here in the US. Also I usually get information emailed direct from KM when they release these things. What site do you see such firmware.

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[copier tech]

Re: E series rebooting problem. Who's dealing with it?

This is the latest FW version in The UK as of 27 Jan 2014, G20-C8, having a read I see it does address many issues.


C364e_Series_PRI_DLBT1400143EN_0.doc

[Phrag]

Re: E series rebooting problem. Who's dealing with it?

This.

We only have one with this problem. But we have a handful in the field(knock on wood) with no issue. According to the bulletin, fw should be released in a few days to correct the problem.

I can confirm this. We have rolled out a large number of e machines ranging from C224e to C654e. We've had a handful that have either had "preparing scan/fax" message never dissapearing, but that's about it. None of ours have had SSD boards fail yet (knock on wood).

[B0265]

Re: E series rebooting problem. Who's dealing with it?

We've had a handful that have either had "preparing scan/fax" message never dissapearing, but that's about it.

How did you solve this? We have one doing this, so far we have tried FW and replaced the HDD.

[HoonBoy]

Re: E series rebooting problem. Who's dealing with it?

This is the latest FW version in The UK as of 27 Jan 2014, G20-C8, having a read I see it does address many issues.


[ATTACH]23788[/ATTACH]

Cheers!

[faultman]

Re: E series rebooting problem. Who's dealing with it?

i had three of these fail yesterday :-(
i'm told the latest f/w does not fix the boot up/cycling issue.......but something is on its way

[ni311]

Re: E series rebooting problem. Who's dealing with it?

How did you solve this? We have one doing this, so far we have tried FW and replaced the HDD.

Read this post, it might help you:
http://www.copytechnet.com/forums/sh...-D012-on-C654e

[HoonBoy]

Re: E series rebooting problem. Who's dealing with it?

We've got one rebooting on startup, after 3 seconds it cycles. We changed SSDB, fw. All was good for a week - problems back. Got another SSDB on order.

Looks like its a power/sleep mode issue. Which is what I suspected in the first place. The bulletin9103 was updated to change settings for power consumption in sleep mode, after we replaced the part.


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Could you share the bulletin 9103 please, i can't find it in our
database.. Thanks in advance.

[wseyller]

Could you share the bulletin 9103 please, i can't find it in our
database.. Thanks in advance.

This is the last one KM sent me notification about. It was revised several times.

https://drive.google.com/file/d/0BzMJvNl_cG9KVGxYX2J4SVF2Z2c/edit?usp=sharing

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[CompyTech]

Re: E series rebooting problem. Who's dealing with it?

New bulletin 9132 is out(replaces 9103). Addresses the issue with a firmware tool that updates SSD board, and or tells you to replace board. All new machines shipped as of 2/10/14 should have updated SSDB on machine (blue dot on side, white dot on board).

We shall see I guess.

[HoonBoy]

Re: E series rebooting problem. Who's dealing with it?

New bulletin 9132 is out(replaces 9103). Addresses the issue with a firmware tool that updates SSD board, and or tells you to replace board. All new machines shipped as of 2/10/14 should have updated SSDB on machine (blue dot on side, white dot on board).

We shall see I guess.

Let's hope so! Tool already available? Could you share bulletin please? Thank you for the info!

[CompyTech]

Re: E series rebooting problem. Who's dealing with it?

Let's hope so! Tool already available? Could you share bulletin please? Thank you for the info!

Sure here's the bulletin. I've uploaded it to a zip file.

[HoonBoy]

Re: E series rebooting problem. Who's dealing with it?

Thank you! SSD Board Firmware Tool already available for download? Want to do this before machine leave our warehouse...

[wseyller]

Thank you! SSD Board Firmware Tool already available for download? Want to do this before machine leave our warehouse...

I noticed that they do have the ssd firmware tool. Also they added a new base firmware today as well, G00-C8 which I'm sure is similar to the one that the UK already has.

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