E series rebooting problem. Who's dealing with it?

[saburnsjax]

Re: E series rebooting problem. Who's dealing with it?

Hmm, I'm feeling like the only tech out there with this ongoing problem at the moment! Thanks for your replies anyway.

Not a tech (and I didn't play one on TV)... but we are still seeing this every. single. day. Sometimes multiple times per day if the printer goes into sleep mode. Our techs want to attribute it to some sort of electrical line problem. But I have 4 other printers on the same circuit, 1 of which also has a Fiery (Ricoh), and none of them exhibit any rebooting issues.

It doesn't happen if we walk up to do copies, only when we print through the Fiery.

I haven't tried just printing directly to the unit to see if it happens, I do have the print drivers set up to print directly, I just usually use the Fiery.

[pepper38_cnd]

Re: E series rebooting problem. Who's dealing with it?

This is a known issue which has been addressed by KM see Technical Bulletin 9132

[mascan42]

Re: E series rebooting problem. Who's dealing with it?

This is a known issue which has been addressed by KM see Technical Bulletin 9132

Don't forget that this bulletin has been revised about half a dozen times in the past month. Check for the latest version.

[Hansoon]

Re: E series rebooting problem. Who's dealing with it?

Anybody having this bulletin for a Lone Indy please?

Hans

[copier tech]

Re: E series rebooting problem. Who's dealing with it?

C554e-554e_Series_PRI_DLBT1401637EN_2.doc

This is the latest as of 7th February

[saburnsjax]

Re: E series rebooting problem. Who's dealing with it?

Out of curiosity, it looks like the fix is a firmware update... it is fixing something on the printer "side" or the Fiery "side" ... that is, is this a Fiery issue? The reason I ask is because when I see the reboot, I see the printer rebooting but the Fiery doesn't appear to be rebooting... I don't actually lose connectivity to my Fiery when I have Command Workstation running on my computer. [In fact, that is usually how the problem manifests itself... one of us initiates a print job from Command Workstation, and then we hear the beeps-of-death from the printer as it reboots; meanwhile, on the Command Workstation screen we see a red error bar showing the print job failed, but as soon as the printer comes back online the red bar disappears and then we can initiate the print job again without having to re-connect to the Fiery]

Very strange issue, very annoying, I will be happy when my tech applies the fix :-)

[ni311]

Re: E series rebooting problem. Who's dealing with it?

The issue and the fix is only on the machine side, this problem appear to the equipments without fiery too. Also, from what I understood from the tech bulletin, the fix won't work if the problem already appeared, it's more like a preventing tool..

[copier tech]

Re: E series rebooting problem. Who's dealing with it?

Exactly, this is an issue with the SSD board, (nothing to do with the fiery) if your "e" series machine is working fine then update the firmware to prevent future issues. HOWEVER if your machine is having issues, rebooting etc you will need to replace the SSD board, the firmware CAN NOT FIX the faulty SSD.

[Synaux]

Re: E series rebooting problem. Who's dealing with it?

Exactly, this is an issue with the SSD board, (nothing to do with the fiery) if your "e" series machine is working fine then update the firmware to prevent future issues. HOWEVER if your machine is having issues, rebooting etc you will need to replace the SSD board, the firmware CAN NOT FIX the faulty SSD.

One can only assume you are right with shoddy translations like these: "Note: Once symptom appear, this SSD FW will not effective but SSD board needs to be replaced."

I would try it anyway--how does reprogramming something (flashing the firmware) only work as a preventative measure? Unless it prevents the board from burning itself out physically, this makes no sense to me.

Maybe start with early versions of base firmware and sequentially upgrade to most current then this firmware?

Speaking of base firmwares: Why is this "SSD_Board_Tool" in the base firmware section. Is it not a special firmware? I mean the latest base firmware--A5C10Y0-F000-G00-C8--does not have the fix that "SSD_Board_Tool" therefore rendering it "special."

While I am nitpicking, the webmasters for mykonicaminolta.com should be stabbed in the eye with a soldering iron.

Out of curiosity, does Konica have a FOC program setup for this then? If they don't, they should.

[copytechman]

Re: E series rebooting problem. Who's dealing with it?

My turn! My turn!!! Brand new C364e, no dot, I thought I'd be premptive! It was an G00-A9 machine, so I updated SSD to 6.03 (no issue), updated main to to G00-C8 (no problem), got the call from the customer today that machine wouldn't come out of sleep unless it was hard booted.. Machine has only been on site a week, if that!!

There's a bulletin on the knowledge base about Firmware GC3-A9, correcting this (Yes i know its the prior version to c8)... Anyone have any thoughts on this short of shutting off sleep mode? (it also has 2 fax boards as well) I will shut off sleep mode if I have to though (I don't think this customer will have a problem with it) All of my other C224e-364e series machines have A9 or older firmware.... not a peep.

Regards!

A.

[HoonBoy]

Re: E series rebooting problem. Who's dealing with it?

My turn! My turn!!! Brand new C364e, no dot, I thought I'd be premptive! It was an G00-A9 machine, so I updated SSD to 6.03 (no issue), updated main to to G00-C8 (no problem), got the call from the customer today that machine wouldn't come out of sleep unless it was hard booted.. Machine has only been on site a week, if that!!

There's a bulletin on the knowledge base about Firmware GC3-A9, correcting this (Yes i know its the prior version to c8)... Anyone have any thoughts on this short of shutting off sleep mode? (it also has 2 fax boards as well) I will shut off sleep mode if I have to though (I don't think this customer will have a problem with it) All of my other C224e-364e series machines have A9 or older firmware.... not a peep.

Regards!

A.

Did you turn off the weektimer? (ErP)

[copytechman]

Re: E series rebooting problem. Who's dealing with it?

I never turned it on (the weekly timer). Is it set to on by default cuz none of my other e series have done this (yet)! Thanks for the input!

regards!

A!

[jwrycza]

Re: E series rebooting problem. Who's dealing with it?

My turn! My turn!!! Brand new C364e, no dot, I thought I'd be premptive! It was an G00-A9 machine, so I updated SSD to 6.03 (no issue), updated main to to G00-C8 (no problem), got the call from the customer today that machine wouldn't come out of sleep unless it was hard booted.. Machine has only been on site a week, if that!!

There's a bulletin on the knowledge base about Firmware GC3-A9, correcting this (Yes i know its the prior version to c8)... Anyone have any thoughts on this short of shutting off sleep mode? (it also has 2 fax boards as well) I will shut off sleep mode if I have to though (I don't think this customer will have a problem with it) All of my other C224e-364e series machines have A9 or older firmware.... not a peep.

Regards!

A.

You need to change Software Switch 157 to Hex 02 in Service mode, go to Admin mode and change sleep settings from 60 mins. to 240 on both fields and that should fix that issue. I just dealt with one this morning. Ps use the G00-C8 firmware as it says to in the bulletin.

[CompyTech]

While I am nitpicking, the webmasters for mykonicaminolta.com should be stabbed in the eye with a soldering iron.

Out of curiosity, does Konica have a FOC program setup for this then? If they don't, they should.

I agree..

I think they reimburse for some labor and parts cost. It wasn't a lot of money in the scheme of things.

I wonder if it was a batch of crappy boards from the supplier? Maybe they changed suppliers or discovered a "fix" to correct it?





Sent from my Nexus 7 using Tapatalk

[copytechman]

Re: E series rebooting problem. Who's dealing with it?

You need to change Software Switch 157 to Hex 02 in Service mode, go to Admin mode and change sleep settings from 60 mins. to 240 on both fields and that should fix that issue. I just dealt with one this morning. Ps use the G00-C8 firmware as it says to in the bulletin.

Awesome! Making a note about this on my phone. I will try that. Thanks much!

If I may ask, what does soft sw 157 do? I couldnt locate it in my service manual or in the notes on the C8 firmware release?

Firmware is @ g00-c8 already and ssd is @ 6.03.

Regards! A!