Kyocera Taskalfa 300ci

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  • aAandy
    Trusted Tech

    Site Contributor
    250+ Posts
    • Apr 2012
    • 369
    #1

    Kyocera Taskalfa 300ci

    Hello people

    this machine says it cannot do double sided scans due to a fault with the document feeder - how do i find out what the fault is?

    the ADF has a scanner built into it to scan/copy the 2nd side, in other machines this scanner is electrically separate from the rest of the ADF and i presume the same in this machine as the document feeder has two connectors plugged into the machine

    any assistance greatly appreciated

    thanks in advance

    Andy
    Tags: None
    • MCC-support
      Technician
      • Jul 2014
      • 38
      #2
      Re: Kyocera Taskalfa 300ci

      Originally posted by aAandy
      Hello people

      this machine says it cannot do double sided scans due to a fault with the document feeder - how do i find out what the fault is?

      the ADF has a scanner built into it to scan/copy the 2nd side, in other machines this scanner is electrically separate from the rest of the ADF and i presume the same in this machine as the document feeder has two connectors plugged into the machine

      any assistance greatly appreciated

      thanks in advance

      Andy

      The machine locks down functions of the machine if there are recurring issues in that part.

      May have been multiple jams in the ADF and the machine has locked it.

      Run U906 and powercycle the machine. Then do a scan to test, either the issue is still there and you'll be able to find it or it was just a once off for whatever reason and it'll be fine.

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 22930
          #3
          Re: Kyocera Taskalfa 300ci

          It's a fairly common failure on the DP-760 to have the CIS cooling fan fail. The resulting heat buildup in the DP causes the CIS to fail soon after. As you probably already know its a very expensive part to replace. The resulting code is C3210, which you can observe on the Event Log (Service Mode > U000 > Start > select Event Log > Start > Stop x2 > to exit: 001 > Start. =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

            Comment

            • blsquires
              Trusted Tech

              Site Contributor
              250+ Posts
              • Nov 2008
              • 342
              #4
              Re: Kyocera Taskalfa 300ci

              make sure the hard drive is ok .they have a habit of stuffing up on these machines

                Comment

                • tmaged
                  Owner/Service Manager

                  Site Contributor
                  1,000+ Posts
                  • Oct 2008
                  • 1858
                  #5
                  Re: Kyocera Taskalfa 300ci

                  Clean the white roller opposite the CIS. The CIS uses it for white reference. If it's dirty, the machine assumes the lamp isn't lighting bright enough. 906 after cleaning it will resolve the issue.
                  Hope that helps !
                  -Tony
                  www.dtios.com
                  Become a fan on Facebook

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