KFS machine registration

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  • tmaged
    Owner/Service Manager

    Site Contributor
    1,000+ Posts
    • Oct 2008
    • 1863
    #1

    KFS machine registration

    I've found that if you're setting devices up on KFS, you'll get a network error when trying to register the device if DNS doesn't match the network exactly. I'm not sure why, as DNS will resolve the email host name as well as web browsing will work, but they have to be in the exact order that DHCP assigns them to a network adapter.
    Example: the MFP had 8.8.8.8 as primary DNS & 192.168.1.1 as secondary DNS. I could do all functions on the internet properly, except register the device on KFS. ipconfig/all gave me 192.168.1.1 as Primary & 8.8.8.8 as secondary. Changing the MFP to these specs & rebooting allowed it to register the device.
    Hope that helps !
    -Tony
    www.dtios.com
    Become a fan on Facebook
    Tags: None
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22981
      #2
      Re: KFS machine registration

      Interesting! Thanks for sharing. =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • just a tech
          Service Manager

          250+ Posts
          • Jan 2007
          • 332
          #3
          Re: KFS machine registration

          Haven't had this issue yet, but will keep an eye out for it..

          Thanks..
          JaT

            Comment

            • narnol02
              Technician
              • Oct 2013
              • 11
              #4
              Originally posted by tmaged
              I've found that if you're setting devices up on KFS, you'll get a network error when trying to register the device if DNS doesn't match the network exactly. I'm not sure why, as DNS will resolve the email host name as well as web browsing will work, but they have to be in the exact order that DHCP assigns them to a network adapter.
              Example: the MFP had 8.8.8.8 as primary DNS & 192.168.1.1 as secondary DNS. I could do all functions on the internet properly, except register the device on KFS. ipconfig/all gave me 192.168.1.1 as Primary & 8.8.8.8 as secondary. Changing the MFP to these specs & rebooting allowed it to register the device.

                Comment

                • Xer0615
                  Technician
                  • Jan 2019
                  • 48
                  #5
                  Re: KFS machine registration

                  I had a similar issue with KFS the other day. DRDT would state that it was registered, but the machine clearly was not. upon calling Kyocera they informed me that they were experiencing issues with the server. The next day I came back and was not having the same issue. Barring the same server issues, did you try wiping the KFS registration on the machine? I forget the simulation number, but the service reps always suggested initiating it when troubleshooting. You can also use DRDT to UNregister a device, which might be worth a try.

                    Comment

                    • Dougie179
                      Technician
                      • Apr 2019
                      • 12
                      #6
                      Re: KFS machine registration

                      Maintenance Mode U520, Configuration - Off, press start button, follow screen prompts

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