Kyocera C2626mfp - Keeps saying toner not inserted correctly

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  • deserttech99
    Technician
    • Jun 2013
    • 33

    #1

    Kyocera C2626mfp - Keeps saying toner not inserted correctly

    Customer is using OEM toner. Doesn't appear to be a chip of any kind on the toner cartridge but machine kept displaying this error until I replaced the Cyan ctg. Error doesn't say which ctg is not seated correctly, had to find out one at a time. Same problem happened a month ago with yellow. After removing and reinstalling it several times the error went away. Not finding any bulletins or anything on this
  • Kyo fan
    Trusted Tech

    250+ Posts
    • Dec 2013
    • 368

    #2
    Re: Kyocera C2626mfp - Keeps saying toner not inserted correctly

    There is a 35 pages bulletin that covers this problem (plus several other problems). You need to order GEMINI MODIFICATION KIT that is rather cheap, but takes 8-10 hours to replace.

    Good luck.

    Comment

    • darry1322
      Senior Tech

      Site Contributor
      500+ Posts
      • Oct 2010
      • 817

      #3
      Re: Kyocera C2626mfp - Keeps saying toner not inserted correctly

      I did one of these kits on the printer version. Picked the machine up at 4pm the day before, started at 8am the next morning and finished at 4pm that afternoon . It definitely takes a full work day to get it done.

      Comment

      • Scottb
        Trusted Tech

        Site Contributor
        VIP Subscriber
        250+ Posts
        • Apr 2013
        • 303

        #4
        Re: Kyocera C2626mfp - Keeps saying toner not inserted correctly

        Originally posted by darry1322
        I did one of these kits on the printer version. Picked the machine up at 4pm the day before, started at 8am the next morning and finished at 4pm that afternoon . It definitely takes a full work day to get it done.

        Oh yes this is a fun job, be sure to pack a breakfast, lunch and quite possible dinner.

        Comment

        • Geo
          Senior Tech

          500+ Posts
          • Nov 2010
          • 662

          #5
          Re: Kyocera C2626mfp - Keeps saying toner not inserted correctly

          I'll bet that "deserttech99 " thinks we are kidding ..

          Comment

          • blackcat4866
            Master Of The Obvious

            Site Contributor
            10,000+ Posts
            • Jul 2007
            • 22979

            #6
            Re: Kyocera C2626mfp - Keeps saying toner not inserted correctly

            I had 9 hours in the first one. With some practice and self written instructions I got it down to 6 hours. That's without the cell ringing every quarter hour. =^..^=
            If you'd like a serious answer to your request:
            1) demonstrate that you've read the manual
            2) demonstrate that you made some attempt to fix it.
            3) if you're going to ask about jams include the jam code.
            4) if you're going to ask about an error code include the error code.
            5) You are the person onsite. Only you can make observations.

            blackcat: Master Of The Obvious =^..^=

            Comment

            • JR2ALTA
              Service Manager

              Site Contributor
              1,000+ Posts
              • Feb 2010
              • 2029

              #7
              Re: Kyocera C2626mfp - Keeps saying toner not inserted correctly

              Isn't that bulletin for "add toner" message?

              Comment

              • deserttech99
                Technician
                • Jun 2013
                • 33

                #8
                Re: Kyocera C2626mfp - Keeps saying toner not inserted correctly

                Originally posted by Kyo fan
                There is a 35 pages bulletin that covers this problem (plus several other problems). You need to order GEMINI MODIFICATION KIT that is rather cheap, but takes 8-10 hours to replace.

                Good luck.
                Do you have a part number on this?

                Comment

                • blackcat4866
                  Master Of The Obvious

                  Site Contributor
                  10,000+ Posts
                  • Jul 2007
                  • 22979

                  #9
                  Re: Kyocera C2626mfp - Keeps saying toner not inserted correctly

                  Search "Gemini Modifications". It's posted here somewhere. =^..^=
                  If you'd like a serious answer to your request:
                  1) demonstrate that you've read the manual
                  2) demonstrate that you made some attempt to fix it.
                  3) if you're going to ask about jams include the jam code.
                  4) if you're going to ask about an error code include the error code.
                  5) You are the person onsite. Only you can make observations.

                  blackcat: Master Of The Obvious =^..^=

                  Comment

                  • tmaged
                    Owner/Service Manager

                    Site Contributor
                    1,000+ Posts
                    • Oct 2008
                    • 1863

                    #10
                    Re: Kyocera C2626mfp - Keeps saying toner not inserted correctly

                    Technical Bulletin #2 for the 2126 adresses this. If that doesn't work, you'll have to do all of the updates in Tech Bulletin #2 for the 2626.
                    Hope that helps !
                    -Tony
                    www.dtios.com
                    Become a fan on Facebook

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