Kyocera Mita ecoMFP 4550ci jamming

Collapse
X
Collapse
 
  • Page of 1
  • Time
  • Show
Clear All
new posts
Previous template Next
  • mickeyc123
    Technician
    • Apr 2013
    • 18
    #1

    [Jamming] Kyocera Mita ecoMFP 4550ci jamming

    hello all,
    i have a Kyocera Mita ecoMFP 4550ci which is jamming when printing full colour pages.
    the pages are sticking to the induction heater and jamming part way out of the fuser, see attached pictures.
    the machine has had a new fuser unit, induction heater and the right hand door mods fitted but continutes to jam with pages stuck to the IH unit.
    this is causing major problems for the user as the fuser unit has to be removed in order to clear the jam.
    has anyone come accross this and found a fix?
    Attached Files
    Tags: None
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 23010
      #2
      Re: Kyocera Mita ecoMFP 4550ci jamming

      What are the lead and trail voids set to? You do realize that it's very difficult to get 100% fill images to pass the fuser. =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • mickeyc123
          Technician
          • Apr 2013
          • 18
          #3
          Re: Kyocera Mita ecoMFP 4550ci jamming

          Originally posted by blackcat4866
          What are the lead and trail voids set to? You do realize that it's very difficult to get 100% fill images to pass the fuser. =^..^=
          im not on site anymore but ill check that when im back in tomorrow.
          they do have 3 other 4550ci machines, all printing similar type docs and this is the only one that is jamming in this way.

            Comment

            • Ropariva
              Senior Tech

              500+ Posts
              • Mar 2016
              • 693
              #4
              Re: Kyocera Mita ecoMFP 4550ci jamming

              I've come across this a lot with clients doing 100 percent coverage. First check fuser life. This tends to happen more with older fusers. Second, and most importantly, go through your registration and void edge set up and try and get at least 4mm on the lead edge. You need this to get the print past the guide plate after the fuser pinch. Too much toner near the lead edge and the page will follow the roller under the separation plate and stick itself to the IH unit.
              Note, there is no definitive code that increases the void.
              I've even reported this to our support team for assistance and they too struggled to find a simple way to increase the lead edge void.
              Just go through your dimensional set up. This may take some time but will solve your problem.

                Comment

                • blackcat4866
                  Master Of The Obvious

                  Site Contributor
                  10,000+ Posts
                  • Jul 2007
                  • 23010
                  #5
                  Re: Kyocera Mita ecoMFP 4550ci jamming

                  Originally posted by Ropariva
                  I've come across this a lot with clients doing 100 percent coverage. First check fuser life. This tends to happen more with older fusers. Second, and most importantly, go through your registration and void edge set up and try and get at least 4mm on the lead edge. You need this to get the print past the guide plate after the fuser pinch. Too much toner near the lead edge and the page will follow the roller under the separation plate and stick itself to the IH unit.
                  Note, there is no definitive code that increases the void.
                  I've even reported this to our support team for assistance and they too struggled to find a simple way to increase the lead edge void.
                  Just go through your dimensional set up. This may take some time but will solve your problem.
                  Depends on how heavy the fill is:
                  3.5mm is adequate for light fill
                  4.0-5.0mm for medium to heavy fill
                  If you'd like a serious answer to your request:
                  1) demonstrate that you've read the manual
                  2) demonstrate that you made some attempt to fix it.
                  3) if you're going to ask about jams include the jam code.
                  4) if you're going to ask about an error code include the error code.
                  5) You are the person onsite. Only you can make observations.

                  blackcat: Master Of The Obvious =^..^=

                    Comment

                    • Geo
                      Senior Tech

                      500+ Posts
                      • Nov 2010
                      • 662
                      #6
                      Re: Kyocera Mita ecoMFP 4550ci jamming

                      Have you checked the temp settings for the type of paper being used? Perhaps using a lower or higher temp and changing paper brand . I know these are basic checks but sometimes we miss them...

                        Comment

                        • tmaged
                          Owner/Service Manager

                          Site Contributor
                          1,000+ Posts
                          • Oct 2008
                          • 1897
                          #7
                          Re: Kyocera Mita ecoMFP 4550ci jamming

                          Run it in landscape or letter-r, or tell your customer to buy good 28# Hammermill Color copy paper.
                          General use paper is long grain so it curls length wise. Running it landscape will make it less likely to stick to the fusing unit.
                          Hope that helps !
                          -Tony
                          www.dtios.com
                          Become a fan on Facebook

                            Comment

                            Previous template Next
                            Working...