kyocera CS3011I 0501 jam error HELP

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  • printlessguy
    Technician

    50+ Posts
    • Sep 2015
    • 63
    #16
    Re: kyocera CS3011I 0501 jam error HELP

    these 2 parts
    Attached Files

      Comment

      • Scottb
        Trusted Tech

        Site Contributor
        250+ Posts
        • Apr 2013
        • 303
        #17
        Re: kyocera CS3011I 0501 jam error HELP

        302KV44041 fig 23 could be one of these is a little rusty...

          Comment

          • printlessguy
            Technician

            50+ Posts
            • Sep 2015
            • 63
            #18
            Re: kyocera CS3011I 0501 jam error HELP

            thanks for that option but already replaced that whole drive unit......

              Comment

              • printlessguy
                Technician

                50+ Posts
                • Sep 2015
                • 63
                #19
                Re: kyocera CS3011I 0501 jam error HELP

                finally got the frame rail.it came slow boat from china...... put it in and yeah it works

                  Comment

                  • blackcat4866
                    Master Of The Obvious

                    Site Contributor
                    10,000+ Posts
                    • Jul 2007
                    • 22999
                    #20
                    Re: kyocera CS3011I 0501 jam error HELP

                    Originally posted by printlessguy
                    finally got the frame rail.it came slow boat from china...... put it in and yeah it works
                    So do you think that the tray was sliding open by itself, incrementally disengaging the lift drive and separation lift?

                    Thanks for following up. =^..^=
                    If you'd like a serious answer to your request:
                    1) demonstrate that you've read the manual
                    2) demonstrate that you made some attempt to fix it.
                    3) if you're going to ask about jams include the jam code.
                    4) if you're going to ask about an error code include the error code.
                    5) You are the person onsite. Only you can make observations.

                    blackcat: Master Of The Obvious =^..^=

                      Comment

                      • printlessguy
                        Technician

                        50+ Posts
                        • Sep 2015
                        • 63
                        #21
                        Re: kyocera CS3011I 0501 jam error HELP

                        from what i can gather the customer uses pre printed Dr. forms. instead of using the bypass tray. they open cassette 1 and put 1 form on top of the paper and then print. they probably do this 20 times a day. it has worn away the support as you can see in the differences in the photos. I think what has happened is instead of the tray lifting up when fully inserted the tray is now tilted towards the back of the machine only allowing a little bit of the rollers to contact the paper and hence causing the 501 error. a bearing or a sintered roller would be a good modification in future designs .... not a fun job to replace but better than the toner supply augers on a 406ci. i'm gonna make the boss do the next one....
                        Attached Files

                          Comment

                          • JR2ALTA
                            Service Manager

                            Site Contributor
                            1,000+ Posts
                            • Feb 2010
                            • 2030
                            #22
                            Re: kyocera CS3011I 0501 jam error HELP

                            Originally posted by printlessguy
                            from what i can gather the customer uses pre printed Dr. forms. instead of using the bypass tray. they open cassette 1 and put 1 form on top of the paper and then print. they probably do this 20 times a day. it has worn away the support as you can see in the differences in the photos. I think what has happened is instead of the tray lifting up when fully inserted the tray is now tilted towards the back of the machine only allowing a little bit of the rollers to contact the paper and hence causing the 501 error. a bearing or a sintered roller would be a good modification in future designs .... not a fun job to replace but better than the toner supply augers on a 406ci. i'm gonna make the boss do the next one....
                            The nice thing about tray 2 issues is that you can pull out tray 1 and watch. No such luck in your case.

                            But glad it worked out, a big attaboy to TonerKiller!

                              Comment

                              • blackcat4866
                                Master Of The Obvious

                                Site Contributor
                                10,000+ Posts
                                • Jul 2007
                                • 22999
                                #23
                                Re: kyocera CS3011I 0501 jam error HELP

                                Wow! Significant wear! =^..^=
                                If you'd like a serious answer to your request:
                                1) demonstrate that you've read the manual
                                2) demonstrate that you made some attempt to fix it.
                                3) if you're going to ask about jams include the jam code.
                                4) if you're going to ask about an error code include the error code.
                                5) You are the person onsite. Only you can make observations.

                                blackcat: Master Of The Obvious =^..^=

                                  Comment

                                  • tec966
                                    Technician
                                    • Mar 2009
                                    • 41
                                    #24
                                    Re: kyocera CS3011I 0501 jam error HELP

                                    Originally posted by printlessguy
                                    from what i can gather the customer uses pre printed Dr. forms. instead of using the bypass tray. they open cassette 1 and put 1 form on top of the paper and then print. they probably do this 20 times a day. it has worn away the support as you can see in the differences in the photos. I think what has happened is instead of the tray lifting up when fully inserted the tray is now tilted towards the back of the machine only allowing a little bit of the rollers to contact the paper and hence causing the 501 error. a bearing or a sintered roller would be a good modification in future designs .... not a fun job to replace but better than the toner supply augers on a 406ci. i'm gonna make the boss do the next one....
                                    Hi, can you give me the part code of this parts ?
                                    Thankyou.

                                      Comment

                                      • printlessguy
                                        Technician

                                        50+ Posts
                                        • Sep 2015
                                        • 63
                                        #25
                                        Re: kyocera CS3011I 0501 jam error HELP

                                        check the 16th post in this thread the pics have the part numbers.


                                        worst thing about this one was. got it fixed brought it back worked great. but customer had bad taste in mouth so traded in for a 3012i. 4 months later guess what I'm replacing in their office on the new machine..... ugh....

                                          Comment

                                          • tec966
                                            Technician
                                            • Mar 2009
                                            • 41
                                            #26
                                            Re: kyocera CS3011I 0501 jam error HELP

                                            Originally posted by printlessguy
                                            check the 16th post in this thread the pics have the part numbers.


                                            worst thing about this one was. got it fixed brought it back worked great. but customer had bad taste in mouth so traded in for a 3012i. 4 months later guess what I'm replacing in their office on the new machine..... ugh....
                                            I have the same problem on a 3012i right now, hope that kyocera will fix that rail....

                                              Comment

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