kyocera taskalfa 5500i dead display

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  • makeacopy100
    Technician
    • Oct 2019
    • 24
    #1

    [Dead] kyocera taskalfa 5500i dead display

    hi there! i have a model task alfa 5500i machine with a counter about 150k the condition is excellent with 95% toner gauge
    machine was working fine last night but in the morning it was completely dead i can sound the rotation of the machine but no display.
    i refereed the user manual but it have nothing like this topic
    any one have idea about it??
    Tags: 5500i, dead, display, taskalfa5500i
    • mr panasonic
      Junior Member
      • Apr 2015
      • 5
      #2
      Re: kyocera taskalfa 5500i dead display

      the main board has to be replaced,but first try to clean ram on the board

        Comment

        • Phil B.
          Field Supervisor

          10,000+ Posts
          • Jul 2016
          • 22808
          #3
          Re: kyocera taskalfa 5500i dead display

          Originally posted by makeacopy100
          hi there! i have a model task alfa 5500i machine with a counter about 150k the condition is excellent with 95% toner gauge
          machine was working fine last night but in the morning it was completely dead i can sound the rotation of the machine but no display.
          i refereed the user manual but it have nothing like this topic
          any one have idea about it??
          when you said 'dead'

          no lights on control pnl?
          is 'energy save" on?

          I WOULD NOT REPLACE ANY BOARD till I knew for sure that is the problem.

          some newbie techs will jump right on "board replacement" before they logically think the problem thru. Boards cost $$$$$ and I refuse to waste money UNTIL I know for sure that is the issue.
          If you find out a board is needed, then I would contact these folks:

          Factory Authorized Circuit Board Repair by Hytec Dealer Services, Inc.

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22704
              #4
              Re: kyocera taskalfa 5500i dead display

              Two things I'd do first:
              1) Attempt firmware.
              2) Remove the fuser and see if the machine will boot to an error.
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

                Comment

                • makeacopy100
                  Technician
                  • Oct 2019
                  • 24
                  #5
                  Re: kyocera taskalfa 5500i dead display

                  Originally posted by Phil B.
                  when you said 'dead'

                  no lights on control pnl?
                  is 'energy save" on?

                  I WOULD NOT REPLACE ANY BOARD till I knew for sure that is the problem.

                  some newbie techs will jump right on "board replacement" before they logically think the problem thru. Boards cost $$$$$ and I refuse to waste money UNTIL I know for sure that is the issue.
                  If you find out a board is needed, then I would contact these folks:

                  Factory Authorized Circuit Board Repair by Hytec Dealer Services, Inc.
                  no single light on pannel and but i can hear the sound of rotation, fans, even scanner comes to home after i lift up the ADU but no display these as my research says that this is a failure of main logic board because the panel is directly connected with logic board
                  thus, i still believe that this problem can be solved by firmware update but i dont have firmware if you could help me for finding its firmware it would be very gentle of you

                    Comment

                    • makeacopy100
                      Technician
                      • Oct 2019
                      • 24
                      #6
                      Re: kyocera taskalfa 5500i dead display

                      Originally posted by blackcat4866
                      Two things I'd do first:
                      1) Attempt firmware.
                      2) Remove the fuser and see if the machine will boot to an error.

                      i will try to do what you said on number 2
                      i dont have firmware of this copier can you link me the address from where i can get the firmware

                        Comment

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