Strange problem here. I have a customer that has a couple of older machines, an 1820 and a 1128. She has the 1820 hooked up for the fax, and it faxes in and out fine, but it's starting to have other issues so I swapped them around. The 1128 will recieve but not fax out. I thought it might be the fax board so I swapped it out, no luck. So, I took the 1128 around the corner to another customer and hooked it up and it faxed out just fine. So, it's not a machine problem, but I don't see how it can be a line problem either since the 1820 does fax out. Any ideas?
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Re: Kyocera 1128 wont fax out
No, don't have to dial a # to get an outside line, and yes it does have a dial tone. When you try and fax it, it blinks one time and then stops, like it was blocked or something. Never see the lights start flashingComment
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Re: Kyocera 1128 wont fax out
Look up the result code in the fax log, Are you on voip or standard land line? If voip set the settings per the bulletin and try it again. It can be hit and missComment
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Re: Kyocera 1128 wont fax out
When you push the hook button can you dial your cell number and receive that call on your phone. Also can you hear any static or noise on the line?Comment
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Re: Kyocera 1128 wont fax out
Check and see if its set for PSTN or PBX
You could also do a fax reset sim code 600 or 610Last edited by bsm2; 02-17-2020, 08:11 PM.Comment
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Re: Kyocera 1128 wont fax out
It's a standard line line, machine is already set to PSTN, and I had already tried the 600 sim. At the problem location, if I press hook and get a dial tone, then dial my cell phone, it does send out and ring it although it never scans anything. At a different location, everything worked like it was supposed to which is why I'm stumped. I don't understand why the old 1820 faxes out but this one doesn't just from this one line.Comment
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Re: Kyocera 1128 wont fax out
Think you can turn off line detectComment
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Re: Kyocera 1128 wont fax out
Since you have two machines that are fairly similar, why don't you just print out the Fax settings, look for any differences and set the 1128 settings to mimic the 1820. It may be a good starting point anyway, something is different between those two machines.Comment
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Re: Kyocera 1128 wont fax out
Line problem?
Have had similar case
Could receive but no outgoing signal.
Heard fax relais and break.
With other cable it worked fine...
Both are KYO systemsComment
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Re: Kyocera 1128 wont fax out
[QUOTE=CWP;1286742]Since you have two machines that are fairly similar, why don't you just print out the Fax settings, look for any differences and set the 1128 settings to mimic the 1820. It may be a good starting point anyway, something is different between those two machines. How do you print out the fax settings on that model, I don't see it anywhere. I looked under reports under system menu, I looked under the fax menu, and I printed out the sim mode maintenance and error report log, didn't see anything that had to do with fax settings. I think you're right, some setting has to be different that allows one to fax out and the other not to, even though it works at a different customer. There must be something different about her line that the 1820 is allowing but not the 1128.Comment
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Re: Kyocera 1128 wont fax out
have you tried making any changes to the baud rate?Comment
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Re: Kyocera 1128 wont fax out
Figured it out, I did like CWP suggested and printed out a fax settings report, the problem was the busy detect in one the fax sims had to be turned off, go figure. Once I turned it off it faxed out just fine. Of course, now I have another problem. Both incoming and outgoing faxes are really dark and cluttered looking. Copies look fine so it's not optical. Kyocera's never did seem to make good clear faxes in my opinion, some worse than others, but this one is truly bad. Tried swapping fax boards, that wasn't it. I think I might bring an 1135 out there to see if it does the same thing. If not, then it might be a control board I'm thinking, if it does then there must be another setting although according to the fax settings nothing else is different than what was set up on the 1820.Comment
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Re: Kyocera 1128 wont fax out
Try something CRAZY, like cleaning the scanner optics. =^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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Re: Kyocera 1128 wont fax out
Well Blackcat, I always keep those clean. 1. As stated above, it makes great copies so it's not optics. 2. Dirty optics on digital machines cause light copies, not dark. I know it's getting kinda old but geez it's not analog. 3. It does it on both sending AND receiving, once again not optics.Comment
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