kyocera 4050 fax issues

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  • Tom
    Trusted Tech

    Site Contributor
    250+ Posts
    • Jan 2009
    • 340

    kyocera 4050 fax issues

    I have a weird problem with one of these. It will fax out and recieve, but it doesn't go through the first time. It rings, I hear it trying to connect, but then it never does and goes into wait mode. When it tries to resend the second time a couple minutes later it goes through just fine. It has the latest firmware and I tried swapping fax boards, didn't fix it. It's not the line cause I tested a different machine on it. Not a major issue cause they don't fax that often, but it's an inconvenience when they have to wait a few minutes for it to go through the second attempt.
  • Phil B.
    Field Supervisor

    10,000+ Posts
    • Jul 2016
    • 22808

    #2
    Re: kyocera 4050 fax issues

    Originally posted by Tom
    I have a weird problem with one of these. It will fax out and recieve, but it doesn't go through the first time. It rings, I hear it trying to connect, but then it never does and goes into wait mode. When it tries to resend the second time a couple minutes later it goes through just fine. It has the latest firmware and I tried swapping fax boards, didn't fix it. It's not the line cause I tested a different machine on it. Not a major issue cause they don't fax that often, but it's an inconvenience when they have to wait a few minutes for it to go through the second attempt.
    is it on an analog line or other?

    can you post the settings sheet?

    have you monitored the line for noise?

    have you tried another tel line from wall to unit?

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    • bsm2
      IT Manager

      25,000+ Posts
      • Feb 2008
      • 27442

      #3
      Re: kyocera 4050 fax issues

      Turn off the 33k baud modem

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      • tsbservice
        Field tech

        Site Contributor
        5,000+ Posts
        • May 2007
        • 7635

        #4
        Re: kyocera 4050 fax issues

        May be bad line.
        It won't send receive at first time because of line errors. Second one in ECM it will pass.
        Another brand machine may fax at first attempt due to default error settings set to less strict.
        A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
        Blessed are they who can laugh at themselves, for they shall never cease to be amused.

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        • Tom
          Trusted Tech

          Site Contributor
          250+ Posts
          • Jan 2009
          • 340

          #5
          Re: kyocera 4050 fax issues

          Originally posted by bsm2
          Turn off the 33k baud modem
          Thanks, I'll give that a try. I was wondering if it might be a setting, I used to be pretty good at that but I've forgotten so much fax stuff, just don't have to deal with it that often and they rarely have problems anyway.

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          • bsm2
            IT Manager

            25,000+ Posts
            • Feb 2008
            • 27442

            #6
            Re: kyocera 4050 fax issues

            Originally posted by Tom
            Thanks, I'll give that a try. I was wondering if it might be a setting, I used to be pretty good at that but I've forgotten so much fax stuff, just don't have to deal with it that often and they rarely have problems anyway.
            Worst case turn down modem to 9600 baud rate

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            • sostek
              Technician

              Site Contributor
              50+ Posts
              • May 2010
              • 80

              #7
              Re: kyocera 4050 fax issues

              Turn off ecm and set speed to 9600, these settings give the best oppurtunity for success when using digital lines. Faxes don't like packets,

              Comment

              • dalewb74
                Service Manager

                Site Contributor
                1,000+ Posts
                • Feb 2018
                • 1064

                #8
                Re: kyocera 4050 fax issues

                can you fax to that same number from another machine with no issues?

                Comment

                • blackcat4866
                  Master Of The Obvious

                  Site Contributor
                  10,000+ Posts
                  • Jul 2007
                  • 22699

                  #9
                  Re: kyocera 4050 fax issues

                  Sounds really familiar. How about this?:

                  Unable to memory Tx fax. "No Response", and busy indications. Fax relay clicks, then the status monitor briefly displays "Sending" (just a flicker, 1 second or less). No phone number is dialled, no dial tone, no sound from the line monitor. Manual Tx works fine.

                  Incorrect setting for PBx line. In simulation U660 Set Calls, Exchange, set from PSTN to PBx.

                  =^..^=
                  If you'd like a serious answer to your request:
                  1) demonstrate that you've read the manual
                  2) demonstrate that you made some attempt to fix it.
                  3) if you're going to ask about jams include the jam code.
                  4) if you're going to ask about an error code include the error code.
                  5) You are the person onsite. Only you can make observations.

                  blackcat: Master Of The Obvious =^..^=

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                  • Tom
                    Trusted Tech

                    Site Contributor
                    250+ Posts
                    • Jan 2009
                    • 340

                    #10
                    Re: kyocera 4050 fax issues

                    Originally posted by blackcat4866
                    Sounds really familiar. How about this?:

                    Unable to memory Tx fax. "No Response", and busy indications. Fax relay clicks, then the status monitor briefly displays "Sending" (just a flicker, 1 second or less). No phone number is dialled, no dial tone, no sound from the line monitor. Manual Tx works fine.

                    Incorrect setting for PBx line. In simulation U660 Set Calls, Exchange, set from PSTN to PBx.

                    =^..^=
                    Yea, that and one other setting fixed a problem I was having with an 1135 last month, probably why it sounds familiar. Different problem and machine this time, I can hear it call out and trying to connect, it just never picks up on the other end until the second try. I'll try reducing baud rate and turning off ecm next time I'm out there. Weird I had 2 back to back fax problems, it's almost always the line.

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                    • Phil B.
                      Field Supervisor

                      10,000+ Posts
                      • Jul 2016
                      • 22808

                      #11
                      Re: kyocera 4050 fax issues

                      Originally posted by Tom
                      Yea, that and one other setting fixed a problem I was having with an 1135 last month, probably why it sounds familiar. Different problem and machine this time, I can hear it call out and trying to connect, it just never picks up on the other end until the second try. I'll try reducing baud rate and turning off ecm next time I'm out there. Weird I had 2 back to back fax problems, it's almost always the line.
                      Are they from the same provider? If YES check with them.

                      Sent from my SM-G960U using Tapatalk

                      Comment

                      • tmaged
                        Owner/Service Manager

                        Site Contributor
                        1,000+ Posts
                        • Oct 2008
                        • 1813

                        #12
                        Re: kyocera 4050 fax issues

                        I use the VOIP settings that Kyocera has posted. Don't disable ECM. Also check the wire and make sure you're only using a 2 wire line.
                        Most of the new fax pwb's only utilize a two prong connector, so the 4 wire lines aren't an issue.
                        Hope that helps !
                        -Tony
                        www.dtios.com
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