Kyocera FS-1135 mfp - Can't scan to folder

[BillyCarpenter]

A customer dropped this machine off at the office for a PM and mentioned that he couldn't scan to folder.

I suspect it needs the latest firmware. The version currently installed is: 2MJ 2F00 001 and the install date is: 12/21/2011.

When I input all the pertinent information to scan to folder it says: "Can't connect".

Am I on the right track thinking it's a firmware problem?

I don't have the service manual or latest firmware, but I'm working on getting it.

[copier tech]

Re: Kyocera FS-1135 mfp - Can't scan to folder

A customer dropped this machine off at the office for a PM and mentioned that he couldn't scan to folder.

I suspect it needs the latest firmware. The version currently installed is: 2MJ 2F00 001 and the install date is: 12/21/2011.

When I input all the pertinent information to scan to folder it says: "Can't connect".

Am I on the right track thinking it's a firmware problem?

I don't have the service manual or latest firmware, but I'm working on getting it.

Yes always worth trying the firmware as the first step in troubleshooting.

It could be that your PC/server has SMB v1 disable due to the known security issue.

Scan to Folder Setup Tool for SMB - Readme.pdf

[blackcat4866]

Re: Kyocera FS-1135 mfp - Can't scan to folder

Hmmm.

So they dropped this machine off at your office. And mentioned that it can't scan to folder. You do realize that you cannot test scan to folder if the recipient PC and folder are not connected ... like on a completely different network, in a completely different building.

Sure a firmware update could resolve this issue, but you cannot test your results without being on-site, connected to the customers network.
=^..^=

[copiertec]

Re: Kyocera FS-1135 mfp - Can't scan to folder

Good morning, Billy. The fs-1135 machine does not support smb v2 or scan to email with tls 1.2, firmware will not even fix it. The newer m2535dn does support smb v2, they are about 4 years old now but you can pu some lightly used on the cheap, or have their IT setup ftp.

[BillyCarpenter]

Re: Kyocera FS-1135 mfp - Can't scan to folder

Hmmm.

So they dropped this machine off at your office. And mentioned that it can't scan to folder. You do realize that you cannot test scan to folder if the recipient PC and folder are not connected ... like on a completely different network, in a completely different building.

Sure a firmware update could resolve this issue, but you cannot test your results without being on-site, connected to the customers network.
=^..^=

Yes, I do realize that. I'm not familiar with the machine in the least. If I can get it to scan here and gain some experience, I'll go to their office and set it up.

Right now it's giving me an 1101 code. I needed to take a break from that machine but I'm gonna get back on it later.

I tried setting up with the scan tool and it said it was successful but get the 1101 code. I set it manually and get the same results. Frustrating. And I did update the firmware

Any suggestions?

[BillyCarpenter]

Re: Kyocera FS-1135 mfp - Can't scan to folder

Good morning, Billy. The fs-1135 machine does not support smb v2 or scan to email with tls 1.2, firmware will not even fix it. The newer m2535dn does support smb v2, they are about 4 years old now but you can pu some lightly used on the cheap, or have their IT setup ftp.

That makes sense. Appreciate that, bro.

[BillyCarpenter]

Re: Kyocera FS-1135 mfp - Can't scan to folder

Thanks to copiertec, I learned a valuable lesson: Before trying to set up SMB, CHECK TO SEE IF IT SUPPORTS SMB v.2 OR HIGHER.

KYOCERA devices that support SMB version 1, version 2 and version 3

• ECOSYS M2040dn - ECOSYS M4025idn - ECOSYS M4032idn - ECOSYS M8024cidn - ECOSYS M8030cidn
• ECOSYS M2135dn
• ECOSYS M2635dn
• ECOSYS M2735dw - ECOSYS M2540dn - ECOSYS M2640idw -
• ECOSYS M5521cdn - ECOSYS M5521cdw - ECOSYS M5526cdn - ECOSYS M5526cdw
• TASKalfa 3211i - TASKalfa 4011i
• TASKalfa 5052ci - TASKalfa 4052ci. TASKalfa 6052ci
• TASKalfa 2552ci - TASKalfa 3252ci
• TASKalfa 4002i - TASKalfa 5002i - TASKalfa 6002i - TASKalfa 7002i - TASKalfa 8002i
• TASKalfa 7052ci - TASKalfa 8052ci

These devices require firmware version 6 or higher

• ECOSYS M6030cdn - ECOSYS M6530cdn - ECOSYS M6035cidn - ECOSYS M6535cidn
• TASKalfa 3051ci
• TASKalfa 3501i - TASKalfa 4501i - TASKalfa 5501i - TASKalfa 6501i
• TASKalfa 3551ci - TASKalfa 4551ci - TASKalfa 5551ci
• TASKalfa 6551ci - TASKalfa 7551ci
• TASKalfa 8001i

These devices require firmware version 3 or higher

• TASKalfa 306ci - TASKalfa 356ci - TASKalfa 406ci

These devices require firmware version 5 or higher

• ECOSYS M3040dn - ECOSYS M3540dn - ECOSYS M3040idn - ECOSYS M3540idn - ECOSYS M3550idn - ECOSYS M3560idn - ECOSYS M6026cdn - ECOSYS M6526cdn - ECOSYS M6026cidn - ECOSYS M6526cidn - ECOSYS M2030dn - ECOSYS M2530dn - ECOSYS M2035dn - ECOSYS M2535dn
• TASKalfa 266ci
• TASKalfa 3010i - TASKalfa 3510i
• TASKalfa 2551ci

KYOCERA devices that only support SMB version 1

• TASKalfa 3050ci - TASKalfa 3550ci - TASKalfa 4550ci - TASKalfa 5550ci
• TASKalfa 1800 - TASKalfa 2200
• FS-1220MFP - FS-1320MFP - FS-1325MFP - FS-6025MFP - FS-6030MFP - FS-6525MFP - FS-6530MFP - FS-C8020MFP - FS-C8025MFP - FS-C8520MFP - FS-C8525MFP

[copier tech]

Re: Kyocera FS-1135 mfp - Can't scan to folder

Thanks to copiertec, I learned a valuable lesson: Before trying to set up SMB, CHECK TO SEE IF IT SUPPORTS SMB v.2 OR HIGHER.

KYOCERA devices that support SMB version 1, version 2 and version 3

• ECOSYS M2040dn - ECOSYS M4025idn - ECOSYS M4032idn - ECOSYS M8024cidn - ECOSYS M8030cidn
• ECOSYS M2135dn
• ECOSYS M2635dn
• ECOSYS M2735dw - ECOSYS M2540dn - ECOSYS M2640idw -
• ECOSYS M5521cdn - ECOSYS M5521cdw - ECOSYS M5526cdn - ECOSYS M5526cdw
• TASKalfa 3211i - TASKalfa 4011i
• TASKalfa 5052ci - TASKalfa 4052ci. TASKalfa 6052ci
• TASKalfa 2552ci - TASKalfa 3252ci
• TASKalfa 4002i - TASKalfa 5002i - TASKalfa 6002i - TASKalfa 7002i - TASKalfa 8002i
• TASKalfa 7052ci - TASKalfa 8052ci

These devices require firmware version 6 or higher

• ECOSYS M6030cdn - ECOSYS M6530cdn - ECOSYS M6035cidn - ECOSYS M6535cidn
• TASKalfa 3051ci
• TASKalfa 3501i - TASKalfa 4501i - TASKalfa 5501i - TASKalfa 6501i
• TASKalfa 3551ci - TASKalfa 4551ci - TASKalfa 5551ci
• TASKalfa 6551ci - TASKalfa 7551ci
• TASKalfa 8001i

These devices require firmware version 3 or higher

• TASKalfa 306ci - TASKalfa 356ci - TASKalfa 406ci

These devices require firmware version 5 or higher

• ECOSYS M3040dn - ECOSYS M3540dn - ECOSYS M3040idn - ECOSYS M3540idn - ECOSYS M3550idn - ECOSYS M3560idn - ECOSYS M6026cdn - ECOSYS M6526cdn - ECOSYS M6026cidn - ECOSYS M6526cidn - ECOSYS M2030dn - ECOSYS M2530dn - ECOSYS M2035dn - ECOSYS M2535dn
• TASKalfa 266ci
• TASKalfa 3010i - TASKalfa 3510i
• TASKalfa 2551ci

KYOCERA devices that only support SMB version 1

• TASKalfa 3050ci - TASKalfa 3550ci - TASKalfa 4550ci - TASKalfa 5550ci
• TASKalfa 1800 - TASKalfa 2200
• FS-1220MFP - FS-1320MFP - FS-1325MFP - FS-6025MFP - FS-6030MFP - FS-6525MFP - FS-6530MFP - FS-C8020MFP - FS-C8025MFP - FS-C8520MFP - FS-C8525MFP

[BillyCarpenter]

Re: Kyocera FS-1135 mfp - Can't scan to folder


You're letting me off much too easy. It was a dumbass rookie mistake by me.


But that's what happens when you've been away from the business for as long as I have.

I honestly don't know what I'd do without this place.

[copier tech]

Re: Kyocera FS-1135 mfp - Can't scan to folder

You're letting me off much too easy. It was a dumbass rookie mistake by me.


But that's what happens when you've been away from the business for as long as I have.

I honestly don't know what I'd do without this place.

Easy mistake to make, & easily sorted you can enable SMB v1 again although this is not recommended.

But all you need to do in put an old Win 7 PC on the network, create a shared folder & have the users scan to this.

[bsm2]

Re: Kyocera FS-1135 mfp - Can't scan to folder

You can scan using filezilla ftp server

[BillyCarpenter]

Re: Kyocera FS-1135 mfp - Can't scan to folder

You can scan using filezilla ftp server

I appreciate the suggestion but I'm just gonna tell them that their machine is outdated and they need to upgrade if they want to be able to scan. I don't know anything about filezilla or how to set it up.

[copiertec]

Re: Kyocera FS-1135 mfp - Can't scan to folder

You're letting me off much too easy. It was a dumbass rookie mistake by me.


But that's what happens when you've been away from the business for as long as I have.

I honestly don't know what I'd do without this place.

Welcome back to the slowly disappearing ever-changing world of copier technology! I miss the old days of just being a mechanic and not dealing with scan issues, etc. However, with that being said, I do enjoy learning the technological aspects of our industry, too and i learn a lot from this site and all the great techs that are willing to share their knowledge with other techs and believe me, I still have a ton to learn! This site has definitely made me a better tech and I can always turn to it for knowledge from others who have made the mistakes, including myself.

[copier tech]

Re: Kyocera FS-1135 mfp - Can't scan to folder

Welcome back to the slowly disappearing ever-changing world of copier technology! I miss the old days of just being a mechanic and not dealing with scan issues, etc. However, with that being said, I do enjoy learning the technological aspects of our industry, too and i learn a lot from this site and all the great techs that are willing to share their knowledge with other techs and believe me, I still have a ton to learn! This site has definitely made me a better tech and I can always turn to it for knowledge from others who have made the mistakes, including myself.

100% relate to this, our industry tech seems to change weekly.

[BillyCarpenter]

Re: Kyocera FS-1135 mfp - Can't scan to folder

Welcome back to the slowly disappearing ever-changing world of copier technology! I miss the old days of just being a mechanic and not dealing with scan issues, etc. However, with that being said, I do enjoy learning the technological aspects of our industry, too and i learn a lot from this site and all the great techs that are willing to share their knowledge with other techs and believe me, I still have a ton to learn! This site has definitely made me a better tech and I can always turn to it for knowledge from others who have made the mistakes, including myself.

Back in the day when I was a fulltime tech, I was factory trained on every Sharp copier that was out at the time and knew all about the older models that were in the field. I'm talking about the analog boxes. It got to be boring because it was the same ol' sh!t all the time. I got excited when I ran across a challenging problem. I left that company about a year after the new digital copiers were released. Then I went into business for myself several years later as a Kyocera-Mita dealer and was factory trained on a few of their machines but didn't really work on them that much. I was too busy with other stuff.

I, too, am a technology junkie. I love all the things that today's MFP's will do. And it really benefits the customer. But I fear MFP's have reached the point of the I-Phone. Nothing innovative has come out in years. Not really.