tasc alpha 4501i all paper drawers are working

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  • digicor
    Service Manager

    1,000+ Posts
    • Jul 2008
    • 1134
    #1

    tasc alpha 4501i all paper drawers are working

    the client says the machine is not working, i go and see that "all" the paper drawers are not functioning, not even the LCT okay i find paper behind drawer two crammed in the riser motor but not anywhere else, i re boot the machine, and still "all" the paper drawers are not functioning.
    why would all the paper drawers mal function if just one had paper behind it? is there a re-set? in service mode? im not familiar with this model enough to have that on hand, im a ricoh KMinolta guy, any help would be appreciated thank you
    Tags: drawers, functioning, paper, working
    • BillyCarpenter
      Field Supervisor

      Site Contributor
      VIP Subscriber
      10,000+ Posts
      • Aug 2020
      • 14755
      #2
      Re: tasc alpha 4501i all paper drawers are working

      Originally posted by digicor
      the client says the machine is not working, i go and see that "all" the paper drawers are not functioning, not even the LCT okay i find paper behind drawer two crammed in the riser motor but not anywhere else, i re boot the machine, and still "all" the paper drawers are not functioning.
      why would all the paper drawers mal function if just one had paper behind it? is there a re-set? in service mode? im not familiar with this model enough to have that on hand, im a ricoh KMinolta guy, any help would be appreciated thank you

      What are the error codes?

      When you say that all drawers aren't working, what do you mean exactly? The machine isn't recognizing them or they just won't lift?
      Adversity temporarily visits a strong man but stays with the weak for a lifetime.

        Comment

        • digicor
          Service Manager

          1,000+ Posts
          • Jul 2008
          • 1134
          #3
          Re: tasc alpha 4501i all paper drawers are working

          no error codes they just wont lift

            Comment

            • BillyCarpenter
              Field Supervisor

              Site Contributor
              VIP Subscriber
              10,000+ Posts
              • Aug 2020
              • 14755
              #4
              Re: tasc alpha 4501i all paper drawers are working

              Originally posted by digicor
              no error codes they just wont lift

              Have you checked to see if you're getting voltage to the lift motors? But I would think that would throw a code. Check to make sure.

              Also, run U906 and see if that clears the problem.
              Adversity temporarily visits a strong man but stays with the weak for a lifetime.

                Comment

                • kuby
                  Senior Tech

                  1,000+ Posts
                  • Oct 2007
                  • 1327
                  #5
                  Re: tasc alpha 4501i all paper drawers are working

                  Yes the reset in service mode for a disabled function is U906.

                    Comment

                    • sparkycivic
                      Trusted Tech

                      250+ Posts
                      • Apr 2017
                      • 348
                      #6
                      Re: tasc alpha 4501i all paper drawers are working

                      When cassette errors are counted consecutively, they become locked-out and must be reset in maintenance mode (u906).
                      The errors will be recorded in the Event Log which can be printed(maintenance mode (u000), and it will lead you toward the original conditions that locked out the cassettes.

                        Comment

                        • digicor
                          Service Manager

                          1,000+ Posts
                          • Jul 2008
                          • 1134
                          #7
                          Re: tasc alpha 4501i all paper drawers are working

                          Thanks for all the help,
                          i did the U906 all are working except LCT, as usual, it was being used as storage,, !! so its been probably not working for a while, school teachers office,,, anyway unlike a ricoh or minota the drawers all go out if one fails? okay
                          ill remember this, Thanks all for the input

                            Comment

                            • sparkycivic
                              Trusted Tech

                              250+ Posts
                              • Apr 2017
                              • 348
                              #8
                              Re: tasc alpha 4501i all paper drawers are working

                              The lockout should only apply to the specific tray that is malfunctioning. That event log probably has quite a story to tell!

                                Comment

                                • digicor
                                  Service Manager

                                  1,000+ Posts
                                  • Jul 2008
                                  • 1134
                                  #9
                                  Re: tasc alpha 4501i all paper drawers are working

                                  yeah i guess it would... i find all kinds of things in the LCT and i make my speech about it not bing a storage unit,,,but i guess i dont speak very good English... when it runs out they dont re fill it and then its a nice little storage unit....
                                  teacher,,....

                                    Comment

                                    • blackcat4866
                                      Master Of The Obvious

                                      Site Contributor
                                      10,000+ Posts
                                      • Jul 2007
                                      • 22699
                                      #10
                                      Re: tasc alpha 4501i all paper drawers are working

                                      If the LCF is over-filled with paper, the excess paper will stall the PF motor and trigger a C26?? code, which isolates all the trays. It would help to look at the error log. =^..^=
                                      If you'd like a serious answer to your request:
                                      1) demonstrate that you've read the manual
                                      2) demonstrate that you made some attempt to fix it.
                                      3) if you're going to ask about jams include the jam code.
                                      4) if you're going to ask about an error code include the error code.
                                      5) You are the person onsite. Only you can make observations.

                                      blackcat: Master Of The Obvious =^..^=

                                        Comment

                                        • BillyCarpenter
                                          Field Supervisor

                                          Site Contributor
                                          VIP Subscriber
                                          10,000+ Posts
                                          • Aug 2020
                                          • 14755
                                          #11
                                          Re: tasc alpha 4501i all paper drawers are working

                                          Originally posted by blackcat4866
                                          If the LCF is over-filled with paper, the excess paper will stall the PF motor and trigger a C26?? code, which isolates all the trays. It would help to look at the error log. =^..^=

                                          Can I come follow you around for a few weeks...for training purposes?
                                          Adversity temporarily visits a strong man but stays with the weak for a lifetime.

                                            Comment

                                            • blackcat4866
                                              Master Of The Obvious

                                              Site Contributor
                                              10,000+ Posts
                                              • Jul 2007
                                              • 22699
                                              #12
                                              Re: tasc alpha 4501i all paper drawers are working

                                              I would be honored.

                                              If I can paraphrase a quote from "Groundhog Day", Bill Murray says something like: "Maybe God isn't omniscient ... maybe he's just been around a really long time."

                                              I make no claims to being a god or god-like, but I think he expresses it quite nicely. =^..^=
                                              If you'd like a serious answer to your request:
                                              1) demonstrate that you've read the manual
                                              2) demonstrate that you made some attempt to fix it.
                                              3) if you're going to ask about jams include the jam code.
                                              4) if you're going to ask about an error code include the error code.
                                              5) You are the person onsite. Only you can make observations.

                                              blackcat: Master Of The Obvious =^..^=

                                                Comment

                                                • BillyCarpenter
                                                  Field Supervisor

                                                  Site Contributor
                                                  VIP Subscriber
                                                  10,000+ Posts
                                                  • Aug 2020
                                                  • 14755
                                                  #13
                                                  Re: tasc alpha 4501i all paper drawers are working

                                                  Originally posted by blackcat4866
                                                  I would be honored.

                                                  If I can paraphrase a quote from "Groundhog Day", Bill Murray say something like: "Maybe God isn't omniscient ... maybe he's just been around a really long time."

                                                  I make no claims to being a god or god-like, but I think he expresses it quite nicely. =^..^=
                                                  I don't think you're God, but almost daily I think you set the standard of where I want to be. No joke.
                                                  Adversity temporarily visits a strong man but stays with the weak for a lifetime.

                                                    Comment

                                                    • blackcat4866
                                                      Master Of The Obvious

                                                      Site Contributor
                                                      10,000+ Posts
                                                      • Jul 2007
                                                      • 22699
                                                      #14
                                                      Re: tasc alpha 4501i all paper drawers are working

                                                      You figure out how, and I'm in. =^..^=
                                                      If you'd like a serious answer to your request:
                                                      1) demonstrate that you've read the manual
                                                      2) demonstrate that you made some attempt to fix it.
                                                      3) if you're going to ask about jams include the jam code.
                                                      4) if you're going to ask about an error code include the error code.
                                                      5) You are the person onsite. Only you can make observations.

                                                      blackcat: Master Of The Obvious =^..^=

                                                        Comment

                                                        • digicor
                                                          Service Manager

                                                          1,000+ Posts
                                                          • Jul 2008
                                                          • 1134
                                                          #15
                                                          Re: tasc alpha 4501i all paper drawers are working

                                                          okay thanks
                                                          when i did the u906 re set would it have re initialized the LCT? just asking

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