Re: TaskAlfa 5002i, Background, stupid Endcustomer
We do as BBM said. I always tell all of our customers to replace the toner in this order only: (1) Remove your waste toner bottle and sit it to the side, (2) remove your empty toner cartridge, flip it over, and place it in your waste toner reservoir, (3) now you may open your new toner and place it in the toner reservoir and close all the doors, (4) and then place your waste toner in the provided bag from the toner box. At that point they will either do one of 3 things: throw it away, hold it until we come by for service or toner delivery and we will pick up for recycling, or our larger businesses have their own Kyocera recycling box. I tell them to do it in this order so they don't accidentally mix up the old waste cartridge with the new toner as we had this happen in our early days of putting these models in the field. I found that the sales department was telling the end user to save the empty black cartridge to put in when the machine notified them the waste toner was full. It was a nightmare to correct, and we did charge the customer for the DV unit we had to replace. We also try to be sure there's a "Key Operator" at most locations who can maintain daily production activities.
We do as BBM said. I always tell all of our customers to replace the toner in this order only: (1) Remove your waste toner bottle and sit it to the side, (2) remove your empty toner cartridge, flip it over, and place it in your waste toner reservoir, (3) now you may open your new toner and place it in the toner reservoir and close all the doors, (4) and then place your waste toner in the provided bag from the toner box. At that point they will either do one of 3 things: throw it away, hold it until we come by for service or toner delivery and we will pick up for recycling, or our larger businesses have their own Kyocera recycling box. I tell them to do it in this order so they don't accidentally mix up the old waste cartridge with the new toner as we had this happen in our early days of putting these models in the field. I found that the sales department was telling the end user to save the empty black cartridge to put in when the machine notified them the waste toner was full. It was a nightmare to correct, and we did charge the customer for the DV unit we had to replace. We also try to be sure there's a "Key Operator" at most locations who can maintain daily production activities.
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