Re: TaskAlfa 3551ci - "black toner empty"
-
-
Re: TaskAlfa 3551ci - "black toner empty"
You won't have to repeat that one. When you have to think that hard on a fix, it sticks. =^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
-
Re: TaskAlfa 3551ci - "black toner empty"
Wow thats a good one. You would think the open cover message would be first then toner second??? I think that needs to be fixed in firmware surely.
Is there anyway to see the open cover message on the screen behind the toner message?Comment
-
A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
Blessed are they who can laugh at themselves, for they shall never cease to be amused.Comment
-
Re: TaskAlfa 3551ci - "black toner empty"
I meant to follow up on this post.
So, I recreated the toner empty (with door open) scenario here at the office.
I noticed that at the very bottom of the LCD screen, in very small letters, it says "main unit open".
I swear that I didn't see it on the customer's machine. But I must admit that it would be easy to miss.
The important thing here is that no one makes fun of me. This problem already made me feel like an idiot.
PS - It doesn't make any difference what door is ajar, the screen still says: MAIN UNIT OPEN.Adversity temporarily visits a strong man but stays with the weak for a lifetime.Comment
-
Re: TaskAlfa 3551ci - "black toner empty"
I have this on Konica C258 like I said but it was second screen showing the door is open. Just did it on Konica C250i in office and it's the same: I pull one of toners and close front door - machine complains about incorrect toner cart setup - I open side door slightly and on main display it immediately show an arrow that there is second animation screen - I press an arrow and machine switch display to animation showing that side door is open. There is no matter which door is open - ADF, machine, Finisher, etc. I think it is NOT FW related at least on Konicas so having and following correct Movie/Animation data is important
A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
Blessed are they who can laugh at themselves, for they shall never cease to be amused.Comment
-
Re: TaskAlfa 3551ci - "black toner empty"
I have this on Konica C258 like I said but it was second screen showing the door is open. Just did it on Konica C250i in office and it's the same: I pull one of toners and close front door - machine complains about incorrect toner cart setup - I open side door slightly and on main display it immediately show an arrow that there is second animation screen - I press an arrow and machine switch display to animation showing that side door is open. There is no matter which door is open - ADF, machine, Finisher, etc. I think it is NOT FW related at least on Konicas so having and following correct Movie/Animation data is important
There is no second screen on the Kyocera. It's no big deal now that I've seen the problem but it was a bitch the first time around.Adversity temporarily visits a strong man but stays with the weak for a lifetime.Comment
-
Re: TaskAlfa 3551ci - "black toner empty"
I have no idea why but I've been seeing this on the newer ones 5053ci series. What worked for me is I removed all the toners and put them back in and boom message went straight away. It was like one of the colour toners was causing it to not accept the black was very strange. I had to do the magnet thing to open and remove the toners but when I did it worked straight away no problems after. I even took out the black a second time after just to see if the customer would have the problem again later but worked fine after that.Comment
-
Re: TaskAlfa 3551ci - "black toner empty"
Have had same on 2 xx52ci.
Toner "Y" empty message on the screen.
Print in bk works well.
Opened toner covers and installed all cartridges again, but still no luck.
Taken out event log by U000/ USB/ *.txt file and saw BK cartridge would renewed 600 pages before.
Used other bk cartridge,closed toner cover again and "adding toner Y" message comes up, finally system works well again....
Comment
Comment