TA-3551ci - J4401 jam code

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  • BillyCarpenter
    Field Supervisor

    Site Contributor
    VIP Subscriber
    10,000+ Posts
    • Aug 2020
    • 14766

    TA-3551ci - J4401 jam code

    @ arrival, the machine was jamming every time when printing 2-sided. The jam code is J4401. The '01' indicates the paper was fed from tray 1. The "44" indicates that paper is arriving late @ Duplex Sensor 2 (Dus2).

    I attempted to print duplex copies from the other 3 paper sources and get same result.

    Out of the blue it started passing paper when printing 2-sided but it would eventually jam after about 10 pages.

    I searched the forum. Didn't see a definitive answer. I think I'm gonna replace the entire conveying unit to see if that clears the problem.

    Anyone have any feedback on this jam code?

    Thanks.
    Last edited by BillyCarpenter; 06-16-2021, 09:29 PM.
    Adversity temporarily visits a strong man but stays with the weak for a lifetime.
  • kuby
    Senior Tech

    1,000+ Posts
    • Oct 2007
    • 1327

    #2
    Re: TA-3551ci - J4401 jam code

    Make sure all the photo sensors are clean. You would be surprised how a little paper dust will affect these.

    Comment

    • scottybbb
      Trusted Tech
      • Dec 2010
      • 126

      #3
      Re: TA-3551ci - J4401 jam code

      Replace the duplex clutches.

      Comment

      • BillyCarpenter
        Field Supervisor

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        • Aug 2020
        • 14766

        #4
        Re: TA-3551ci - J4401 jam code

        Originally posted by kuby
        Make sure all the photo sensors are clean. You would be surprised how a little paper dust will affect these.


        Thanks for the advice. I'll check it out.
        Adversity temporarily visits a strong man but stays with the weak for a lifetime.

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 22703

          #5
          Re: TA-3551ci - J4401 jam code

          Originally posted by scottybbb
          Replace the duplex clutches.
          Definitely clutches. The rust will be a dead giveaway. =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

          Comment

          • BillyCarpenter
            Field Supervisor

            Site Contributor
            VIP Subscriber
            10,000+ Posts
            • Aug 2020
            • 14766

            #6
            Re: TA-3551ci - J4401 jam code

            Originally posted by blackcat4866
            Definitely clutches. The rust will be a dead giveaway. =^..^=

            This is the first time I've had the need to disassemble the duplex unit on this model. Duplex Clutch 2 is kind of a bitch to take off, huh?...i took one apart here at the shop.


            I see these are sealed clutches, so no cleaning...they must be replaced?
            Adversity temporarily visits a strong man but stays with the weak for a lifetime.

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22703

              #7
              Re: TA-3551ci - J4401 jam code

              Cleaning helps ... but by the time you see the rust they're done for. In an emergency when I only had say 4 of the 6 clutches I really needed, I have disassembled, cleaned all the parts, and cherry-picked the least worn components from the (4) used clutches. It's hardly worth the trouble though. Better just to replace. =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

              Comment

              • tmaged
                Owner/Service Manager

                Site Contributor
                1,000+ Posts
                • Oct 2008
                • 1813

                #8
                Re: TA-3551ci - J4401 jam code

                This is the same clutch used in multiple locations on these machine. My theory is it has something relevant to the IH section, as the reason it's usually the top one that fails. The bottom one and resist clutch, I believe are the same, and last much longer.
                Hope that helps !
                -Tony
                www.dtios.com
                Become a fan on Facebook

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                • BillyCarpenter
                  Field Supervisor

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                  • Aug 2020
                  • 14766

                  #9
                  Re: TA-3551ci - J4401 jam code

                  Just to follow up: I went back to the machine this morning and replaced the top clutch and that cleared the problem right up. Thanks to everyone in this thread that helped me out.
                  Adversity temporarily visits a strong man but stays with the weak for a lifetime.

                  Comment

                  • fishleg
                    Trusted Tech

                    Site Contributor
                    250+ Posts
                    • Mar 2009
                    • 411

                    #10
                    Re: TA-3551ci - J4401 jam code

                    Originally posted by BillyCarpenter
                    Just to follow up: I went back to the machine this morning and replaced the top clutch and that cleared the problem right up. Thanks to everyone in this thread that helped me out.
                    Might be wrong but I'm sure the bypass clutch is the same so you could steal that if they don't use it.

                    Comment

                    • blackcat4866
                      Master Of The Obvious

                      Site Contributor
                      10,000+ Posts
                      • Jul 2007
                      • 22703

                      #11
                      Re: TA-3551ci - J4401 jam code

                      These same Daiken clutches are used on a wide variety of machines. There are heavier duty versions of this same clutch in the KM-8002i. And almost identical clutches in some Toshibas. Like rollers, I've had success installing what I happen to have on hand. =^..^=
                      If you'd like a serious answer to your request:
                      1) demonstrate that you've read the manual
                      2) demonstrate that you made some attempt to fix it.
                      3) if you're going to ask about jams include the jam code.
                      4) if you're going to ask about an error code include the error code.
                      5) You are the person onsite. Only you can make observations.

                      blackcat: Master Of The Obvious =^..^=

                      Comment

                      • BillyCarpenter
                        Field Supervisor

                        Site Contributor
                        VIP Subscriber
                        10,000+ Posts
                        • Aug 2020
                        • 14766

                        #12
                        Re: TA-3551ci - J4401 jam code

                        This is the first time I have taken apart the conveying section. There are several (4?) of these clutches in this section. They are all identical. I see no way to take these clutches apart for cleaning.


                        Is this clutch something that I should keep in inventory? I'm gonna guess the answer is yes.
                        Adversity temporarily visits a strong man but stays with the weak for a lifetime.

                        Comment

                        • blackcat4866
                          Master Of The Obvious

                          Site Contributor
                          10,000+ Posts
                          • Jul 2007
                          • 22703

                          #13
                          Re: TA-3551ci - J4401 jam code

                          With hemostats squeeze at the area indicated by the arrows. The center tube will slide out. pay attention to the order that the parts go together:

                          Clutch.jpg

                          I would stock at least (6) clutches. Most Alphards have either (5) or (6) clutches in the feed unit, and if you're tearing it apart, change them all. =^..^=
                          If you'd like a serious answer to your request:
                          1) demonstrate that you've read the manual
                          2) demonstrate that you made some attempt to fix it.
                          3) if you're going to ask about jams include the jam code.
                          4) if you're going to ask about an error code include the error code.
                          5) You are the person onsite. Only you can make observations.

                          blackcat: Master Of The Obvious =^..^=

                          Comment

                          • BillyCarpenter
                            Field Supervisor

                            Site Contributor
                            VIP Subscriber
                            10,000+ Posts
                            • Aug 2020
                            • 14766

                            #14
                            Re: TA-3551ci - J4401 jam code

                            I just ordered 6 of these clutches. The price was lower than I expected: $18.90 ea.


                            CLUTCH 50 Z35R - 302KV44041, 302KV94520
                            Adversity temporarily visits a strong man but stays with the weak for a lifetime.

                            Comment

                            • KYO_OEM
                              Senior Tech

                              500+ Posts
                              • Aug 2011
                              • 636

                              #15
                              Re: TA-3551ci - J4401 jam code

                              Not only on Venus range you can get problems with clutches.
                              I will share Sirius samples for you.
                              In future, take care about clutches all the time
                              Attached Files

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