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The jam codes are 0501 and 0511 and I have replaced paper feed clutch, registration clutch, conveying clutch, and the main motor. Has anyone seen and remedied this issue.
Thanks in advance
What about the rollers, and the pickup pressure spring? =^..^=
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
The jam codes are 0501 and 0511 and I have replaced paper feed clutch, registration clutch, conveying clutch, and the main motor. Has anyone seen and remedied this issue.
Thanks in advance
The Jam codes you provided have nothing to do with the parts you already replaced. 501 codes would be worn pickup and feed rollers and a 511 code would indicate that the retard roller in the cassette is not functioning properly. If you rotate the retard roller in the cassette do you see a flat spot? A good indication that the torque limiter in the retard assembly is caked up with paper dust not allowing it to rotate and the retard roller rubber has been worn down allowing multiple sheets to be fed.
I would try another retard roller.. maybe the torq limiter is faulty.
Also i would try some other paper. Last lot of A4 Navigator paper caused jamming in Canon C3725i (Canon technician mentioned the last lot of Navigator is bad quality).
To this day navigator was very good quality paper.
Make sure the spring is still there on the roller holder unit. About 80% of the time i follow up a jamming issue that a tech was just out at replacing the feed rollers the spring will be missing and its not putting enough pressure on the paper to pick it up.
I've gotten these codes when the side guides were 1mm too tight, causing the paper to bridge up in the middle. Same with the endstop. =^..^=
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
Might look at the switch under the reg roller. If customer took a p-jam out by pulling the paper the wrong way it can bind the paper switch right there or knock it slightly our of place. Resetting it with your finger is easy. Had this happen half a dozen times.
I had this issue on a few different 3060's that wasn't related to the feed rollers. On one of them, the registration switch had worn so thin there was a slit in it causing the jams as well as the black feed guides that sit on each side of the feed rollers. The other one was a nightmare to repair as it involves coming close to tearing it down to the frame. The part that ended up being broken is Guide Cassette R Item #3V2LV02043 which is the black right side housing for the cassette that contains the lift motor and gears. I have attached pictures to show where it was broken as well as the worn switch.
The right cassette rail has been a problem back to the 4100/4200/4300. I've changed quite a few of them.
The registration sensor is new to me though. Thanks! =^..^=
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
We have seen both of these issues. We have changed many cassette guides over the years on the various models. We have also seen the registration actuator wear and cause intermittent jams. This can start as early as 500,000 prints, but more likely around 750,000 prints. It usually starts with intermittent jams and gets worse as time goes on. It is hard to see that the actuator is worn while it is in the machine, but it is more visible when it is removed and placed beside a new one. Hope this information helps someone out there. This does affect all models back to the 4100, 4200, and 4300.
When that lift motor geartrain breaks, I much prefer to swap the cassette to the spring lifted model from the slower models, and remove the spring from the feed roller assembly to accommodate.
We don't have any really high count printers of 500k+, so I'm glad to hear about the registration sensor actuator and will keep an eye for that just in case...
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