Customer has a Kyocera that is used to send out emails. Says it has a 2 Factor password in it and they do not know what it is. They are getting a new machine and need to set it up using the old information. Is there a way to REVEAL the password or just need to generate a new one?
2 Factor Authentication password - Reveal ?
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Customer has a Kyocera that is used to send our emails. Says it has a 2 Factor password in it and they do not know what it is. They are getting a new machine and need to set it up using the old information. Is there a way to REVEAL the password or just need to generate a new one? -
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If the old machine is working, just export the network info from the old machine to the new. I always use KM Net Viewer for this as sometimes using a USB stick doesn't always work.
Also, long ago I started making a customer info document on all our customers. I use Notepad as its easy to copy and paste when needed. I put down customer name, machine model, host name, IP address (also if it is dynamic), DNS, email credentials, and anything else particular to that customer. . Many times I have to help the customer with making a 2 step password. When I do, I write it down and add it to my info page.
I have also started collecting information from all the machines in the field using U917. I download the info on a stick , then transfer it to a folder with the customers name.
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