Do the versions on the copier and the PC have to match? Can you have version 2 on the copier and use version 3 on the PC? We have an older FS-8525 that had Pinpoint scan on it and their server crashed so we are trying to set it back up and we are using Pinpoint Scan 3 for the PC and it will not connect. I am pretty sure the 8525 has Pinpoint scan 2 on it and that is the only thing I can think of that would make it not connect, we have tried everything except that different version. I have never had this much trouble making this work, it's usually very simple and takes 5 minutes to set up.
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Re: Stupid Pinpoint Scan question
The have to be the same version.
I looked through my folder, but I don't have any 2's to send you. You might be able to get it from your Kyo rep or the hotline from the FTP site. -
Re: Stupid Pinpoint Scan question
Yes they must match. The PC installation files, when extracted, usually contain the MFP .pkg file appropriate to that version.
The FS-8525 is supported under version 3, however it may not be a free upgrade. You can install the .pkg file on the MFP and see if it will activate, otherwise you can use one of the (2) 30-day trials if they are remaining until a license is purchased."Being ignorant is not so much a shame, as being unwilling to learn" - Benjamin Franklin
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Re: Stupid Pinpoint Scan question
Ok thanks, I thought they had to. This machine has had Pinpoint scan on it for a long time now and I'm assuming it's version 2 and we only have 1 and 3 on our computer. I'll have to look and see if it is indeed version but I'm betting that's why it won't connect.
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