Fax install on a 406ci - Fax System 10 - Getting Error

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  • kuby
    Senior Tech

    1,000+ Posts
    • Oct 2007
    • 1388

    #1

    Fax install on a 406ci - Fax System 10 - Getting Error

    Installing a fax system 10 in a 406ci and get a C0620, Check DIMM on the main PWB error. Does the fax need a memory card to work? There are DIMM in the YS1 (STD) and the YS3 (OPT) but I see nothing in the YS5. Thanks
  • Santander
    Senior Tech

    Site Contributor
    500+ Posts
    • May 2009
    • 768

    #2
    Re: Fax install on a 406ci - Fax System 10 - Getting Error

    Originally posted by kuby
    Installing a fax system 10 in a 406ci and get a C0620, Check DIMM on the main PWB error. Does the fax need a memory card to work? There are DIMM in the YS1 (STD) and the YS3 (OPT) but I see nothing in the YS5. Thanks
    There is a DIMM card that comes with the fax option that needs to be installed with the fax option. Just installing the fax board in the machine will not enable the fax as your error code indicates without the fax DIMM. If you switched the fax option from another machine go back to the original unit and remove the DIMM to install in the other unit. The installation guide shows the proper connector to plug the fax dimm into.

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    • kuby
      Senior Tech

      1,000+ Posts
      • Oct 2007
      • 1388

      #3
      Re: Fax install on a 406ci - Fax System 10 - Getting Error

      There was no DIMM with the fax card, just the fax card? Guess I will order one.

      Just what I thought.

      Thanks

      Comment

      • Necrocannibal
        Trusted Tech

        100+ Posts
        • May 2008
        • 212

        #4
        Re: Fax install on a 406ci - Fax System 10 - Getting Error

        Originally posted by kuby
        There was no DIMM with the fax card, just the fax card? Guess I will order one.

        Just what I thought.

        Thanks
        I am having the same issue, ordered a Fax System 10 which is supposed to be for the 406ci and getting the same error telling me to check DIMM on main board. No DIMM was in the box, did that fix your issue? If so do you by chance have the part number for it?

        Thanks!

        EDIT*

        Is the part number for it? There are two DIMMs in the parts manual. This is so confusing and why didn't what I need come in the box? This is ridiculous.
        1503MB0UN0

        Comment

        • Samanator
          Service Manager

          Site Contributor
          VIP Subscriber
          500+ Posts
          • Sep 2017
          • 571

          #5
          Re: Fax install on a 406ci - Fax System 10 - Getting Error

          Is this fax card brand new out of the box or did come from another machine?

          Comment

          • Necrocannibal
            Trusted Tech

            100+ Posts
            • May 2008
            • 212

            #6
            Re: Fax install on a 406ci - Fax System 10 - Getting Error

            Originally posted by Samanator
            Is this fax card brand new out of the box or did come from another machine?

            Brand new out of the box, there was no DIMM or instructions on how to install a DIMM but in the parts manual there is a DIMM for it and I actually think it is part number
            303MB94030

            Comment

            • Necrocannibal
              Trusted Tech

              100+ Posts
              • May 2008
              • 212

              #7
              Re: Fax install on a 406ci - Fax System 10 - Getting Error

              Orderd that part and hope it's the issue.

              Sent from my SM-N986U using Tapatalk

              Comment

              • kuby
                Senior Tech

                1,000+ Posts
                • Oct 2007
                • 1388

                #8
                Re: Fax install on a 406ci - Fax System 10 - Getting Error

                Originally posted by Necrocannibal
                I am having the same issue, ordered a Fax System 10 which is supposed to be for the 406ci and getting the same error telling me to check DIMM on main board. No DIMM was in the box, did that fix your issue? If so do you by chance have the part number for it?

                Thanks!

                EDIT*

                Is the part number for it? There are two DIMMs in the parts manual. This is so confusing and why didn't what I need come in the box? This is ridiculous.
                1503MB0UN0

                ***********************************
                Yes installing the DIMM fixed the issue.

                Comment

                • Necrocannibal
                  Trusted Tech

                  100+ Posts
                  • May 2008
                  • 212

                  #9
                  Re: Fax install on a 406ci - Fax System 10 - Getting Error

                  Originally posted by kuby
                  ***********************************
                  Yes installing the DIMM fix the issue.
                  Thanks! It did for me as well, still not sure why it wasn't in the box.

                  Sent from my SM-N986U using Tapatalk

                  Comment

                  • copiertec
                    Service Manager

                    Site Contributor
                    1,000+ Posts
                    • Jan 2016
                    • 2186

                    #10
                    Re: Fax install on a 406ci - Fax System 10 - Getting Error

                    Originally posted by Necrocannibal
                    Thanks! It did for me as well, still not sure why it wasn't in the box.

                    Sent from my SM-N986U using Tapatalk
                    Which Dimm did you wind up ordering? was it the 1503 or the 303M Dimm?

                    Comment

                    • kuby
                      Senior Tech

                      1,000+ Posts
                      • Oct 2007
                      • 1388

                      #11
                      Re: Fax install on a 406ci - Fax System 10 - Getting Error

                      Kyocera 1503MB0UN0 (MM-16-128) 128MB Fax Memory

                      Comment

                      • logrady2331
                        Trusted Tech

                        250+ Posts
                        • Feb 2011
                        • 301

                        #12
                        Re: Fax install on a 406ci - Fax System 10 - Getting Error

                        Originally posted by Santander
                        There is a DIMM card that comes with the fax option that needs to be installed with the fax option. Just installing the fax board in the machine will not enable the fax as your error code indicates without the fax DIMM. If you switched the fax option from another machine go back to the original unit and remove the DIMM to install in the other unit. The installation guide shows the proper connector to plug the fax dimm into.

                        Gary in Phoenix az. i am trying to install fax system 10 in both a 356ci and a 406ci and am getting that same c0620 error code after install of board. NO dimm comes in the box with the fax system/board. What the Heck. I'm looking for this magical dimm part number myself

                        Comment

                        • kuby
                          Senior Tech

                          1,000+ Posts
                          • Oct 2007
                          • 1388

                          #13
                          Re: Fax install on a 406ci - Fax System 10 - Getting Error

                          It is posted. Yes my previous post.

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