Kyocera 2552ci only prints on reboot

[BillyCarpenter]

This is probably a simple fix but it's kicked my ass.

The customer has about 15 desktops and 2 laptops. All are printing wirelessly. All are running Windows 10 Pro. All of them print fine except for one of the WIndows 10 Laptops The KX drivers installs with no issue but no test print is printed. In fact, nothing will print. But when I reboot the laptop all of the pages print.

Any ideas?

[bsm2]

Re: Kyocera 2552ci only prints on reboot

Load the correct print driver
Did you configure the KX driver after install?

Windows up to date?

[BillyCarpenter]

Re: Kyocera 2552ci only prints on reboot

Load the correct print driver

It is the correct driver. I delivered the copier yesterday. All are windows 10 machines. All have the same driver.

[bsm2]

Re: Kyocera 2552ci only prints on reboot

It is the correct driver. I delivered the copier yesterday. All are windows 10 machines. All have the same driver.

reread my post all of it.

Reboot and print what does that tell where the problem is?

What no wireshark troubleshooting?

[toddanderson]

Re: Kyocera 2552ci only prints on reboot

Turn off ( enable advanced printing features
Turn off SNMP from the port settings

This is probably a simple fix but it's kicked my ass.

The customer has about 15 desktops and 2 laptops. All are printing wirelessly. All are running Windows 10 Pro. All of them print fine except for one of the WIndows 10 Laptops The KX drivers installs with no issue but no test print is printed. In fact, nothing will print. But when I reboot the laptop all of the pages print.

Any ideas?

[PrintWhisperer]

Re: Kyocera 2552ci only prints on reboot

reread my post all of it.

Reboot and print what does that tell where the problem is?

What no wireshark troubleshooting?

Is there a reason why you are always mean to Billy?

What bsm2 is alluding to is that if your print jobs are sitting in the queue waiting to be printed there is a network problem and you need to be talking about what Port you used, testing basic ping to determine actually connectivity, then checking Queue status for 'Offline' indications from SNMP messages.

ToddAnderson actually has the best idea because we can probably assume Billy used standard TCP/IP ports and did auto-discovery with the installer so the networking portion should be fine.

[BillyCarpenter]

Re: Kyocera 2552ci only prints on reboot

Is there a reason why you are always mean to Billy?

What bsm2 is alluding to is that if your print jobs are sitting in the queue waiting to be printed there is a network problem and you need to be talking about what Port you used, testing basic ping to determine actually connectivity, then checking Queue status for 'Offline' indications from SNMP messages.

ToddAnderson actually has the best idea because we can probably assume Billy used standard TCP/IP ports and did auto-discovery with the installer so the networking portion should be fine.

I can ping the printer fine. The port is TCP/IP. There's no problem with connectivity. The print Queue says "printing" for about 30-seconds and then it says "error", cannot print document.

I installed 15 PC's at the same account with no problem. It's only this one laptop that's giving me issues. The customer let me bring the laptop back to the shop and it's the same thing.

I unchecked "advanced printing" and I turned off SNMP with no success.

[toddanderson]

Re: Kyocera 2552ci only prints on reboot

Are all microsoft updated done ? that could be malware, virus, Their were a few that effect the print spooler

I can ping the printer fine. The port is TCP/IP. There's no problem with connectivity. The print Queue says "printing" for about 30-seconds and then it says "error", cannot print document.

I installed 15 PC's at the same account with no problem. It's only this one laptop that's giving me issues. The customer let me bring the laptop back to the shop and it's the same thing.

I unchecked "advanced printing" and I turned off SNMP with no success.

[darry1322]

Re: Kyocera 2552ci only prints on reboot

I can ping the printer fine. The port is TCP/IP. There's no problem with connectivity. The print Queue says "printing" for about 30-seconds and then it says "error", cannot print document.

I installed 15 PC's at the same account with no problem. It's only this one laptop that's giving me issues. The customer let me bring the laptop back to the shop and it's the same thing.

I unchecked "advanced printing" and I turned off SNMP with no success.

Sounds like a spooler error. The spooler would restart on reboot.

Use the Kyocera Uninstall tool to remove any Kyocera drivers and then reinstall just in case the drivers have corrupted.

[BillyCarpenter]

Re: Kyocera 2552ci only prints on reboot

Are all microsoft updated done ? that could be malware, virus, Their were a few that effect the print spooler

Yes, I Microsoft updates are up to date. Thanks for your help, Todd.

[GeneOR95]

Re: Kyocera 2552ci only prints on reboot

Not sure if this will be helpful but you can try it the next time it hangs and before you reboot.
Try these in the order listed to try to localize the problem to a specific area.

Check Print Spooler
1. Press Windows + R to open the Run box.
2. Type services.msc and select OK. The Services app should load momentarily.
3. Right Click the Print Spooler and select STOP.
4. Right Click the Print Spooler and select START.
If it restarts printing the problem is with the spooler hanging.
Next;
Run Printer Troubleshooter
1. Open the Start menu and select Settings.
2. Select Update & Security.
3. Switch to the Troubleshoot tab and select the option labeled Additional troubleshooters.
4. Select Printer > Run the troubleshooter.
5. Follow all prompts on the Printer troubleshooter to find and fix problems with printing.

[tmaged]

Re: Kyocera 2552ci only prints on reboot

Pinging doesn't do much, other than make sure there is a DEVICE at that IP address. Are you sure it's yours and it's the only one at that IP ? On odd problems, run a continuous ping, then disconnect the MFP to make sure nothing is sharing the addresss. This probably won't help you, but for future troubleshooting.
I always try to access the web page as well. If the IP address is shared, it'll be really slow to load or timeout altogether.
Also Todd is correct on SNMP. It takes a few minutes to start reporting, which is why it will usually print until it realizes there's an issue with the MFP, and knocks it offline. As BSM2 said, the auto configure button uses SNMP as well.
Since the others are printing fine, I'd agree with the spooler diagnosis. Go into services and see if it's running when it stops printing. I would make sure it's set to restart on failure, too.

[blackcat4866]

Re: Kyocera 2552ci only prints on reboot

Not sure if this will be helpful but you can try it the next time it hangs and before you reboot.
Try these in the order listed to try to localize the problem to a specific area.

Check Print Spooler
1. Press Windows + R to open the Run box.
2. Type services.msc and select OK. The Services app should load momentarily.
3. Right Click the Print Spooler and select STOP.
4. Right Click the Print Spooler and select START.
If it restarts printing the problem is with the spooler hanging.
Next;
Run Printer Troubleshooter
1. Open the Start menu and select Settings.
2. Select Update & Security.
3. Switch to the Troubleshoot tab and select the option labeled Additional troubleshooters.
4. Select Printer > Run the troubleshooter.
5. Follow all prompts on the Printer troubleshooter to find and fix problems with printing.

This is what I was thinking about.
You wouldn't use a WSD port, right?
Maybe a duplicate IP?

=^..^=

=^..^=

[BillyCarpenter]

Re: Kyocera 2552ci only prints on reboot

Not sure if this will be helpful but you can try it the next time it hangs and before you reboot.
Try these in the order listed to try to localize the problem to a specific area.

Check Print Spooler
1. Press Windows + R to open the Run box.
2. Type services.msc and select OK. The Services app should load momentarily.
3. Right Click the Print Spooler and select STOP.
4. Right Click the Print Spooler and select START.
If it restarts printing the problem is with the spooler hanging.
Next;
Run Printer Troubleshooter
1. Open the Start menu and select Settings.
2. Select Update & Security.
3. Switch to the Troubleshoot tab and select the option labeled Additional troubleshooters.
4. Select Printer > Run the troubleshooter.
5. Follow all prompts on the Printer troubleshooter to find and fix problems with printing.

I've already done the start/stop Print Spooler. As well as going to C:\WINDOWS\System32\spool\PRINTERS and clearing the spooler. I haven't run the troubleshooter. I'll give that a try. Thanks.

[BillyCarpenter]

Re: Kyocera 2552ci only prints on reboot

Pinging doesn't do much, other than make sure there is a DEVICE at that IP address. Are you sure it's yours and it's the only one at that IP ? On odd problems, run a continuous ping, then disconnect the MFP to make sure nothing is sharing the addresss. This probably won't help you, but for future troubleshooting.
I always try to access the web page as well. If the IP address is shared, it'll be really slow to load or timeout altogether.
Also Todd is correct on SNMP. It takes a few minutes to start reporting, which is why it will usually print until it realizes there's an issue with the MFP, and knocks it offline. As BSM2 said, the auto configure button uses SNMP as well.
Since the others are printing fine, I'd agree with the spooler diagnosis. Go into services and see if it's running when it stops printing. I would make sure it's set to restart on failure, too.

There's no duplicate IP address. I checked at the customer's office and I now have the laptop back at my office and I'm having the same problem.


I talked to a friend of mine who works in IT he says it could be a conflict with other drivers that are installed on the laptop and he named off a few other things that it could be. He's gonna take care of it for me. It's probably gonna be Monday. I'll let everyone know once I find out.