Hello all,
I've run into a weird issue, that surprisingly not even KYOCERA can figure out. The customer has quite a number of Kyo devices. a mixture of A3 devices, and A4 devices. (Large ACCT)
They have multiple departments, and have always used Kyocera TA devices. From Series 1 to the new series 4 devices. They now have majority series 4 devices that we have upgraded them to. Very few series 1, and 2 devices remain. 3 or 4.
We have upgraded their drivers to the latest KX driver for all of the devices. However, they are running into an issue with Private print only on the series 4 devices when printing from the server.
Specifically when printing Excel sheets, to the series 4 devices.
The issue: When sending excel jobs via Private print, regardless of the pin that is entered at the pc? The only pin that releases the job at the device is: 0000
We have purged all of the drivers from the server, so only the newest KX driver is installed. This issue is only happening with the driver that is shared out via GPO. Also with a local share from the same server.
A new GPO was created with the installation of the new devices utilizing the new drivers BTW.
If the driver is loaded locally on the workstations? It works perfectly fine!
permissions on the server are set the same on all devices. We even set it allow the users to "Manage" the devices to no avail.
The kicker? The series 1, and 2 devices that remain don't have this issue. They release jobs using the pin that is input at the workstation without issue.
Has anyone seen this before? The customer doesn't have another server to push the driver out through. and the customer has about 300 or so users spread out across various departments; with various machines all doing the same thing. All series 4 devices are doing it. the series 1 and 2 devices are not!
Usually this wouldn't be an issue for simple private print, but since they have quite a few users, loading the driver locally across 300 users would be a nightmare! Considering the users don't have admin rights!
I've run into a weird issue, that surprisingly not even KYOCERA can figure out. The customer has quite a number of Kyo devices. a mixture of A3 devices, and A4 devices. (Large ACCT)
They have multiple departments, and have always used Kyocera TA devices. From Series 1 to the new series 4 devices. They now have majority series 4 devices that we have upgraded them to. Very few series 1, and 2 devices remain. 3 or 4.
We have upgraded their drivers to the latest KX driver for all of the devices. However, they are running into an issue with Private print only on the series 4 devices when printing from the server.
Specifically when printing Excel sheets, to the series 4 devices.
The issue: When sending excel jobs via Private print, regardless of the pin that is entered at the pc? The only pin that releases the job at the device is: 0000
We have purged all of the drivers from the server, so only the newest KX driver is installed. This issue is only happening with the driver that is shared out via GPO. Also with a local share from the same server.
A new GPO was created with the installation of the new devices utilizing the new drivers BTW.
If the driver is loaded locally on the workstations? It works perfectly fine!
permissions on the server are set the same on all devices. We even set it allow the users to "Manage" the devices to no avail.
The kicker? The series 1, and 2 devices that remain don't have this issue. They release jobs using the pin that is input at the workstation without issue.
Has anyone seen this before? The customer doesn't have another server to push the driver out through. and the customer has about 300 or so users spread out across various departments; with various machines all doing the same thing. All series 4 devices are doing it. the series 1 and 2 devices are not!
Usually this wouldn't be an issue for simple private print, but since they have quite a few users, loading the driver locally across 300 users would be a nightmare! Considering the users don't have admin rights!
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