TASKalfa 4501i and 6501i dropping off network sporadically

[Black Cloud]

Yup, as I said, I'm just a network consultant that was brought in to determine if the customer network was the issue. I don't get involved further than that.

So did you manually set the network speed of the Kyocera? And did it solve the issue? I think you need to follow the wise advice offered to you, or please don't waste the time of my peers.

[SenseiNYC]

So did you manually set the network speed of the Kyocera? And did it solve the issue? I think you need to follow the wise advice offered to you, or please don't waste the time of my peers.

Just cause there's a black cloud over you doesn't mean you need to be snippy. I had the customer set all devices for manual link and so far so good. Still I will give it another week before I trust this will be the solution as I have installed so many Kyocera devices on networks and never had to be concerned about interface link settings as Auto always did just fine. But if this is the way, then so be it.

[Black Cloud]

Just cause there's a black cloud over you doesn't mean you need to be snippy. I had the customer set all devices for manual link and so far so good. Still I will give it another week before I trust this will be the solution as I have installed so many Kyocera devices on networks and never had to be concerned about interface link settings as Auto always did just fine. But if this is the way, then so be it.

I can afford to be snippy, if I'm right. I've serviced Kyocera since the Falcon One series. (Their first copier line after the Mita acquisition) and back then we had to set speed manually on occasion. As the years passed these became less frequent, but remained. I currently have two networks manually set at 100 full duplex. But you have machines from 10 years ago. This happened more frequently back then. Whether you trust the solution or not, it is fixed. You had the CUSTOMER set all of the devices for manual link? You should have done this for your customer.

A real Technician washes their hands BEFORE going to the toilet.

This Black Cloud has a toner tan, and I'm proud of it.

[Ropariva]

I can afford to be snippy, if I'm right. I've serviced Kyocera since the Falcon One series. (Their first copier line after the Mita acquisition) and back then we had to set speed manually on occasion. As the years passed these became less frequent, but remained. I currently have two networks manually set at 100 full duplex. But you have machines from 10 years ago. This happened more frequently back then. Whether you trust the solution or not, it is fixed. You had the CUSTOMER set all of the devices for manual link? You should have done this for your customer.

A real Technician washes their hands BEFORE going to the toilet.

This Black Cloud has a toner tan, and I'm proud of it.

Really? This industry is hard enough without snippy techs puffing their chests out. I’ve been in the game since 1986 and pass on assistance to all and sundry who ask, especially to credentialed IT that have obviously done their homework.
You can choose to help or not help, but this is not X or twitter. I for one would not put up with this kind of trash talk in my tech team.