P3155dn

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  • GeorgeBest
    Senior Tech

    500+ Posts
    • Jul 2009
    • 517
    #1

    P3155dn

    Hi,

    Not much experience on this printer, but
    It gives an error, display indicates: CHECK CASSETTE 1

    I can hear the lift motor moving the paper, but in the end it gives the error.
    changed the cassette, same error

    anyone?
    Thanks in advance
    Tags: cassette, error, motor, moving, paper
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22973
      #2
      Re: P3155dn

      Rotate the printer around to the back and peek in the back end of the tray while it's lifting. I think you'll see the tray lift plate is moving in a jerky way because of broken lift drive. =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • GeorgeBest
          Senior Tech

          500+ Posts
          • Jul 2009
          • 517
          #3
          Re: P3155dn

          I looked at the back side when the tray is lifting, but it seems allright, no jerky way, it is lifting normal to the pickup roller. . . .

          Originally posted by blackcat4866
          Rotate the printer around to the back and peek in the back end of the tray while it's lifting. I think you'll see the tray lift plate is moving in a jerky way because of broken lift drive. =^..^=

            Comment

            • patrickjlc
              Trusted Tech

              100+ Posts
              • Feb 2015
              • 217
              #4
              Re: P3155dn

              Check the little whie flag by the upper feed roller, hanging from the duplex door. Could have come dislodged, just put it back and it should work.

              Sent from my motorola one 5G UW using Tapatalk

                Comment

                • blackcat4866
                  Master Of The Obvious

                  Site Contributor
                  10,000+ Posts
                  • Jul 2007
                  • 22973
                  #5
                  Re: P3155dn

                  Also check the paper size switches for proper operation, that the size dial is set correctly. Also there is a place in the system menu to set paper size and type. Are the paper size and type set correctly? =^..^=
                  If you'd like a serious answer to your request:
                  1) demonstrate that you've read the manual
                  2) demonstrate that you made some attempt to fix it.
                  3) if you're going to ask about jams include the jam code.
                  4) if you're going to ask about an error code include the error code.
                  5) You are the person onsite. Only you can make observations.

                  blackcat: Master Of The Obvious =^..^=

                    Comment

                    • GeorgeBest
                      Senior Tech

                      500+ Posts
                      • Jul 2009
                      • 517
                      #6
                      Re: P3155dn

                      is in the right place . . .

                      Originally posted by patrickjlc
                      Check the little whie flag by the upper feed roller, hanging from the duplex door. Could have come dislodged, just put it back and it should work.

                      Sent from my motorola one 5G UW using Tapatalk

                        Comment

                        • GeorgeBest
                          Senior Tech

                          500+ Posts
                          • Jul 2009
                          • 517
                          #7
                          Re: P3155dn

                          will check that . .

                          Originally posted by blackcat4866
                          Also check the paper size switches for proper operation, that the size dial is set correctly. Also there is a place in the system menu to set paper size and type. Are the paper size and type set correctly? =^..^=

                            Comment

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