Did I say I HATE those little....

[Hansoon]

...... Kyocera/Utax printers?

I have one here, a Utax P-4020DN, with only 10k on the clock.

Paper A4 80 gr is running fine all the time, no problem at all with printing single and multi sheets A4 80 gr.

Printing single sheets A4 90 gr also without any problem. But printing multipage jobs, A4 90 gr jams when the print job consists of two or more sheets. Both are jamming, the 1st one comes partially out and jams having the 2nd sheet on his tail with about 3 cm distance to the 1st. sheet. No markings or nicks on the paper visible.

Any ideas where to look, please?


, Kyo1 20250823_164147.jpg Kyo 2 20250823_170014.jpg


Hans

[Ropariva]

Error code?

[Hansoon]

I'm stupid, but where to find the error code please?

Hans

[tmaged]

Since the only consistent issue with these units is the fuser, I would try that first.

[Ropariva]

I'm stupid, but where to find the error code please?

Hans

Try via web command centre, ipaddress/eventlog
ie 192.168.0.50/eventlog in your favourite web browser.

[Hansoon]

Cannot log in. Machine seems to have a fixed IP.
I want to set it to DHCP, but the network settings in the machine display are asking for an ID .
Any workaround? Service Tech master ID?

Hans

[Ropariva]

Do you know the IP but can’t log in? Try 4000 and 4000 or Admin and Serial number. Unless you are in a zone that requires the new stupid PSTIA login code then your screwed.
Don't know IP , use “Advanced IP Scanner”. Google it. Or print out status page.
Looking at your jam I’d say it’s gonna be the usual J4211 error. New fuser required but if it isn’t under warranty then it simply won’t be a viable fix. Where I am I can buy a complete printer for the same price as a fuser unit.

[Hansoon]

Thank you very much for your answers.
I think I will replace the whole printer with a used one of another brand. I have several used Bizhub 4700p printers in stock. Seems much easier than having this Utax back on track.

What's puzzling me is, that this printer has only mentioned problems with A4 90 gr, but not with A4 80 gr. What could be wrong? Is it mechanical or Electrical? Sensor perhaps?

Rgds

Hans

[copykat93]

The fusers in these older P2040, M2040, m2540 , M2640 stall the sleeve over time, if you don't get jams with regular 20lb paper, but it jams with the 90gsm or 24lb paper is a bit thicker & will cause the fuser sleeve to stall on the element. These fusers are total JUNK from the start-up. I have had some that had less than 5,000 pages jamming in the fuser with J4211 codes. I am hoping the new small box mfp's EX>. MA4000wfx series is better in the fuser area.

[ntbann]

Save this string using notepad as a .capt file to a thumb drive. Then plug it into the printer and print the file. It will print basically what what is in 000. !R! elog; stat; stat1; page; exit;

[Ropariva]

Thank you very much for your answers.
I think I will replace the whole printer with a used one of another brand. I have several used Bizhub 4700p printers in stock. Seems much easier than having this Utax back on track.

What's puzzling me is, that this printer has only mentioned problems with A4 90 gr, but not with A4 80 gr. What could be wrong? Is it mechanical or Electrical? Sensor perhaps?

Rgds

Hans

We have hundreds of MFPs with this same fuser in our area. Average life with 80gsm paper is around 35k prints. Have changed some as low as 10k and one that did 49k, but most between. 25 and 35k. The fuser film slips which causes a smudge and a timing error. The slightly heavier paper has likely exacerbated the problem.