TA 3551ci/fax paper settings

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  • BillyCarpenter
    Field Supervisor

    Site Contributor
    10,000+ Posts
    • Aug 2020
    • 16393
    #1

    TA 3551ci/fax paper settings

    I have a customer that for the second time in 6 months, the machine wouldn't print faxes that were in memory and thus they couldn't print or copy.

    The paper trays were all set to auto/plain but for some unknown reason the in the fax settings, the paper type changed from plain to bond. I changed it back and all worked fine.

    I'm good friends with the guy over their IT department and I know they didn't change it.

    Anyone ever seen this?

    Thanks in advance.
    Adversity temporarily visits a strong man but stays with the weak for a lifetime.
    Tags: good, paper, print, settings
    • kuby
      Senior Tech

      1,000+ Posts
      • Oct 2007
      • 1407
      #2

        Comment

        • BillyCarpenter
          Field Supervisor

          Site Contributor
          10,000+ Posts
          • Aug 2020
          • 16393
          #3
          Re: TA 3551ci/fax paper settings

          Tray 1 was set to Auto/Inch Plain

          But the paper "type" in fax settings must match the tray (Plain) or it won't print. It was set on "bond".
          Adversity temporarily visits a strong man but stays with the weak for a lifetime.

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 23008
              #4
              Re: TA 3551ci/fax paper settings

              Somebody had to change it. It did not change itself.

              Maybe it's time to change the admin password to something only you and the IT guy knows? At some point the culprit will complain that: "Hey, the password doesn't work anymore?! ... " Oh really ... !
              =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

                Comment

                • KYO_OEM
                  Senior Tech

                  500+ Posts
                  • Aug 2011
                  • 715
                  #5
                  Re: TA 3551ci/fax paper settings

                  i agree with BC, but to change the media type you don`t need any password.
                  Enter system menue and select Quick Setup Wizard/ Fax and you can change without any authentification.
                  Normal users don`t need admin rights, because of this you can set partial lock 1 by U223 for the operation panel.

                    Comment

                    • blackcat4866
                      Master Of The Obvious

                      Site Contributor
                      10,000+ Posts
                      • Jul 2007
                      • 23008
                      #6
                      Re: TA 3551ci/fax paper settings

                      Originally posted by blackcat4866
                      Somebody had to change it. It did not change itself.

                      Maybe it's time to change the admin password to something only you and the IT guy knows? At some point the culprit will complain that: "Hey, the password doesn't work anymore?! ... " Oh really ... !
                      =^..^=
                      Originally posted by KYO_OEM
                      i agree with BC, but to change the media type you don`t need any password.
                      Enter system menue and select Quick Setup Wizard/ Fax and you can change without any authentification.
                      Normal users don`t need admin rights, because of this you can set partial lock 1 by U223 for the operation panel.
                      So, the System Menu will require the Admin password? I read that Service Mode will be inaccessible also. How do you get to service mode with Partial Lock 1 enabled? =^..^=
                      If you'd like a serious answer to your request:
                      1) demonstrate that you've read the manual
                      2) demonstrate that you made some attempt to fix it.
                      3) if you're going to ask about jams include the jam code.
                      4) if you're going to ask about an error code include the error code.
                      5) You are the person onsite. Only you can make observations.

                      blackcat: Master Of The Obvious =^..^=

                        Comment

                        • BillyCarpenter
                          Field Supervisor

                          Site Contributor
                          10,000+ Posts
                          • Aug 2020
                          • 16393
                          #7
                          Re: TA 3551ci/fax paper settings

                          After thinking about it, it had to be my friend that changed the media setting because, quite frankly, the girls that work in the office aren't smart enough to do it. Also, my friend likes to think he knows more about copiers than he does.

                          I educated him this morning on the proper settings. I didn't accuse him of creating the problem. I just told him how to fix it if it happens again.

                          BTW: Thanks, KYO, on the info about the partial lock of the op panel. I'm gonna check that out.
                          Adversity temporarily visits a strong man but stays with the weak for a lifetime.

                            Comment

                            • Samanator
                              Service Manager

                              Site Contributor
                              VIP Subscriber
                              500+ Posts
                              • Sep 2017
                              • 579
                              #8
                              Re: TA 3551ci/fax paper settings

                              I am always amused when I see a manager or employees (even a tech) say that a person or that group isn't smart enough to get into the menu of a machine and changes some settings.

                              In my experience, if someone is highly motivated (that is, under a deadline of some kind) and frustrated that the machine won't do what is needed, that person will start pressing buttons trying to figure out with their twisted logic how to navigate the menu and make changes. That person may even do a search on how to get past the user name and login password. These changes will not allow that persons to achieve their goals. So that person walks away frustrated and the machine is changed.

                              The new problem will go unexplained.

                                Comment

                                • blackcat4866
                                  Master Of The Obvious

                                  Site Contributor
                                  10,000+ Posts
                                  • Jul 2007
                                  • 23008
                                  #9
                                  Re: TA 3551ci/fax paper settings

                                  This was particularly common on Canon facsimilie. Most users had no idea what distinctive ring means, but didn't have much difficulty turning it on to see what happens. Then they'd complain that they had to pay the 1 hr minimum charge to change a setting.

                                  I didn't change it. Maybe you should talk to the person that did. =^..^=
                                  If you'd like a serious answer to your request:
                                  1) demonstrate that you've read the manual
                                  2) demonstrate that you made some attempt to fix it.
                                  3) if you're going to ask about jams include the jam code.
                                  4) if you're going to ask about an error code include the error code.
                                  5) You are the person onsite. Only you can make observations.

                                  blackcat: Master Of The Obvious =^..^=

                                    Comment

                                    • BillyCarpenter
                                      Field Supervisor

                                      Site Contributor
                                      10,000+ Posts
                                      • Aug 2020
                                      • 16393
                                      #10
                                      Re: TA 3551ci/fax paper settings

                                      Originally posted by Samanator
                                      I am always amused when I see a manager or employees (even a tech) say that a person or that group isn't smart enough to get into the menu of a machine and changes some settings.

                                      In my experience, if someone is highly motivated (that is, under a deadline of some kind) and frustrated that the machine won't do what is needed, that person will start pressing buttons trying to figure out with their twisted logic how to navigate the menu and make changes. That person may even do a search on how to get past the user name and login password. These changes will not allow that persons to achieve their goals. So that person walks away frustrated and the machine is changed.

                                      The new problem will go unexplained.

                                      I stand corrected. You're abosolutely right.
                                      Adversity temporarily visits a strong man but stays with the weak for a lifetime.

                                        Comment

                                        • KYO_OEM
                                          Senior Tech

                                          500+ Posts
                                          • Aug 2011
                                          • 715
                                          #11
                                          Re: TA 3551ci/fax paper settings

                                          Originally posted by blackcat4866
                                          So, the System Menu will require the Admin password? I read that Service Mode will be inaccessible also. How do you get to service mode with Partial Lock 1 enabled? =^..^=
                                          1087 always available by locked panel.
                                          User get entrance to System Menu, but if he wants to change something, he has to type in the device admin password.

                                            Comment

                                            • blackcat4866
                                              Master Of The Obvious

                                              Site Contributor
                                              10,000+ Posts
                                              • Jul 2007
                                              • 23008
                                              #12
                                              Re: TA 3551ci/fax paper settings

                                              Originally posted by KYO_OEM
                                              1087 always available by locked panel.
                                              User get entrance to System Menu, but if he wants to change something, he has to type in the device admin password.
                                              Noted. Thanks KYO. =^..^=
                                              If you'd like a serious answer to your request:
                                              1) demonstrate that you've read the manual
                                              2) demonstrate that you made some attempt to fix it.
                                              3) if you're going to ask about jams include the jam code.
                                              4) if you're going to ask about an error code include the error code.
                                              5) You are the person onsite. Only you can make observations.

                                              blackcat: Master Of The Obvious =^..^=

                                                Comment

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